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Hi,

welcome to the official GOG Galaxy forum thread. Please read the below info first:

== CLOUD SAVES - STAGGERED RELEASE ==

The Cloud Saves backend will be enabled for selected users in batches. We expect the full rollout to take at least a few days. If the cloud saves feature didn't start working for you yet please give us a few days. We will be posting updates on the rollout process in this thread.

== GOG GALAXY FEATURES IN GAMES ==

List of games supporting various GOG Galaxy features:
Achievements: https://www.gog.com/games?feature=achievements&sort=bestselling&page=1
Cloud Saves: https://www.gog.com/games?feature=cloud_saves&sort=bestselling&page=1
Overlay: https://www.gog.com/games?feature=overlay&sort=bestselling&page=1

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (location described on mantis report page)

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- Galaxy cannot be launched by other users on the same computer

== CHANGELOG ==

# 1.2.21 Beta (August 25, 2017)
## Changes and Improvements:
- Added desktop notification if there are unread notifications in the top menu

## Bugfixes:
- Top menu won't switch to mobile mode in Galaxy
- Fix for excessive memory usage in top menu

1.2.22 (September 05, 2017)
Changes & improvements:
- New top navigation (already known from GOG.com)
- New notifications system:
new notifications dropdown in the top navigation
added desktop notification for forum replies
added desktop notification for wishlisted items discounted
improved pluralisation in desktop notifications
- [MacOS] GOG Galaxy bundle name is renamed to 'GOG Galaxy.app'
- Desktop notification reminding about unseen notifications respects your other notifications settings - e.g. if you've disabled desktop notifications for chat
- GOG Galaxy now supports Wistia videos
- Improved a bit performance, by doing less HTTP requests, which were expected to fail anyway
Bugfixes:
- Fixed an issue with Galaxy trying to install 64-bit redistributables on 32-bit systems
- You can see your own message written in another chat window immediately
- Fixed a bug which could falsely show Not Authorized status on Game, if you've had connection problems when trying to view it
- When you're on settings page of not installed game with auto-updates disabled globally, you won't see untrue sentence "The version you're currently on is no longer available"
- Fixed issue where login/registration form would disappear after 30s (Which existed only in 1.2.21)
- Fixed "Import Folder" not working in certain circumstances
- Fixed false positive conflict when syncing cloud storage
- Time of notification (e.g. "a few seconds ago") in the dropdown will change dynamically when you change Galaxy Client's language
- Text in game settings will no longer overlap, when the game had only two rollbacks and autoupdates were disabled

1.2.23 (September 09, 2017)
- Hotfix for long Galaxy start, when it was installed not to default location
- Friends' statuses should be more up to date

1.2.24 (October 11, 2017)
Changes and Improvements:
- Reworked how the navigation history works, fixing numerous bugs (left/right arrows in top menu)
- Added option to specify command line options when launching games (in each game's settings)
- "Unread notifications" notification doesn't produce sound, and does not have a setting entry by itself
- New in-game achievement notification animation and design
- Improved looks of the close button for chat in Galaxy Overlay
- Galaxy will show a spinner while verifying a game's private channel password. An error will be shown if the password is invalid
- Small improvement in resources usage
- Multiple desktop/in-game concurrent notifications sounds less choppy
Bugfixes:
- Fixed grey (disabled) screen on login screen
- "Continue previous session" setting for starting page will now properly remember the last page you visited before quitting
- Game view background image scaling on ultrawide screens now works properly (no more grey areas on the sides)
- Galaxy will no longer try to install 64 bit redistributables on 32 bit systems
- Fixed a rare crash during game update
- Fixed a bug causing Galaxy to freeze when using it with a slow internet connection
- Sound volume regulation is respected for in-game notifications (50% quieter by default)
- After changing windows back and forth (alt tabbing), input in the overlay will work correctly
- Fixed a visual issue with (hint) text for rollbacks overlapping other text under it
- Time of notification (e.g. "a few seconds ago") in the dropdown will change dynamically when you change Galaxy Client's language
- Galaxy will no longer lose games when updated from version 1.1.30 to latest :)
- The "You have unread notifications" notification won't show up more than once for the same notification
- You won't see "Version you're currently on is not known" paragraph in not installed games settings anymore
- Some scenarios (e.g. importing older game builds with auto-updates disabled) will no longer show newest game version label if Galaxy is not sure about that
- In above scenarios, you'll see "The version you are currently on is not known. You can select the version to update to." instead of untrue "The version you are currently on is no longer available"

1.2.25 (October 16, 2017)
- SDK Networking optimizations

1.2.26 (October 19, 2017)
Bugfixes:
- Fixed networking issue when joining/creating lobby for the first time in game run
- Fixed a bug where in-top-menu notifications didn't appear after app restart in some cases

1.2.27 Beta (October 24, 2017)
Changes and Improvements:
- A dialog will now be shown if the cloud save sync fails due to not enough space in the cloud
- Improved security in communication between Galaxy Overlay and it's UI
Bugfixes:
- MORE dropdown, or GOG Logo dropdown will not fail to open anymore (happened sometimes)
- [MacOS] Fixed Scan & Import falling in recursive loop, when encountering a symlink leading to root directory (Such symlinks happened in WINE games, eg. Baldur's Gate: The Original Saga)
- Fixed possible cloud saves synchronization freeze after a failure in receiving synchronization request
- Game update will no longer result in broken installation, when new version doesn't have previously installed language
- GOG Galaxy will no longer fail to update itself in some instances due to insufficient permissions
- Error popups (like "Failed to load game database") will be now translated to your application's language

1.2.28 Beta (October 31, 2017)
- New configuration tools for GOG Galaxy SDK

1.2.29 (November 14, 2017)
Changes and Improvements:
- Galaxy will no longer consider partial cloud saves sync (only pull) as complete
- Tweaked desktop notification animations
- Galaxy will no longer periodically fetch friends online status from the server (it will work OK via websockets)
Bugfixes:
- Unity games will no longer hang on Nvidia graphics cards with Overlay turned on
- Fixed several issues which caused game images in the sidebar to not appear
- Fixed a few cases where extracting the archive with game images did not happen (e.g. when the game was installed with an offline installer)
- Faster shutdown during a game update
- Overlay and game time tracking will properly work with games that uses launchers
- [macOS] Fixed a crash, which happend during updating Tyranny with all DLCs
- Fixed background image not being refreshed after it's source has been changed

1.2.30 Beta (December 04, 2017)
- Testing cloudstorage configuration

1.2.31 (07 December, 2017)
Changes and Improvements:
- Improved Overlay scaling on high resolution displays, as well as on low resolutions (for retro games on fullscreen)
- Decreased minimum resolution threshold required for overlay to work
- Game time is saved when closing Galaxy while a game is running
Bugfixes:
- [Windows 10 Fall Creator's update] Fixed Galaxy being auto-started by the system when auto-start was disabled in Galaxy settings
- [Windows] Fixed some cases of "Connection to Communication Service was lost and could not be restored"
- FPS counter will be properly showing up when using AMD graphics cards
- Desktop notification will not be shown if you are using fullscreen application (eg. playing non-GOG game)
- Fixed bug that caused problem with updating games because their files were marked as read only
- Game time tracking information will no longer be lost if you were disconnected when shutting down a game
- Fixed an issue with Overlay not showing up in Elex, when using AMD graphics cards
- Screenshots will work properly in DirectX8 games (eg. Zwei)
- Screenshots won't capture Overlay notifications in DirectX11 games (eg. Elex)
- Fixed rendering issue in OpenGL games (eg. Owlboy)
- Fixed rendering issue in DirectX8 games (eg. Mafia)
Post edited December 07, 2017 by TheTomasz
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dudalb: :Probably a stupid question:How do you enable cloud save for a GOG game? or does it do automatically if you open the game in Galssy?
And does the Galaxy browser automatically update to the latest version?
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Fairfox: ^^^ Nup.

Accident Lee loaded this instead ooof Guild of Dungeoneering (welp, not playeded anythang in a chicken-ass age) 'n', liek, it eated up all mah (as good as) office compy's resources becaaause it totes sucks.

(cappy) BUT.

Seems to work a-ok nao. Looks identi-similar to before, tho-tho.

*closes Galaxy forevah*
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dudalb: If somebody is asking a serious question, he deserves a serious reply, not a bunch of hipster gibberish.
It's usually enabled by default if a game supports cloud saving. To check whether a supported game has cloud saving active, go to the game in question in Galaxy, click "More" then select "Settings" from the the "More" drop down menu and you should see the cloud saving setting there.
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AlbertCole: Is anyone else experiencing issues with the install process after the update? It always fails during the DirectX setup. I tested three games so far: Fallout Tactics Classic, Jade Empire and Mount & Blade (running Galaxy as admin).

Edit: A warning pops up saying "invalid command line option".
I am not sure but perhaps running Galaxy as admin may have something to do with it? Can you try to reproduce the problem without running Galaxy as admin, please?

Just trying to eliminate variables with my suggestion :)
Post edited April 26, 2017 by JudasIscariot
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brainvision: - is there a way to check and edit/delete what is saved on cloud?
Without going into too many details, every save that your game stores in the local folder is also in the GOG Galaxy Cloud - that's regarding the checking part. As for editing / deleting saves: if you launch the game and edit or remove saves from within the game then they should be removed from the cloud once you exit the game (keep in mind that for this to work, saves must be deleted when the game is running)
Post edited April 28, 2017 by Destro
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DDT2005: I have one computer that has no trouble at all and another that does, and exhibits this exact same behavior. I have completely uninstalled and reinstalled Galaxy to no avail. BTW, only one computer connected at a time to gog.com.
(...)
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dim.146: Yes, exactly the same here. Before the most recent update, I almost never had a problem with Galaxy, now it cannot stay up for more than ~10 seconds. The GalaxyCommunicationService is apparently pretty buggy.
(...)
Hi,

sorry if you are experiencing this issue. We suspect this is a problem of running Galaxy over Remote Desktop, which we do not currently support. If you think this is not your case, please open an issue at http://mantis.gog.com, attaching your logs and any information about your machine that you might find relevant (for example using other remoting software, using Active Directory, or having any non-basic setup in terms of user accounts).

Regards,

Liosan
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rignes: Has anyone else noticed that the cloud sync of saves only happens when launching a game from within the Galaxy Client itself? In other words, if I used the desktop icon created during the install to launch the game I get neither the cloud sync nor the overlay.

Is this expected behavior?
It might change in the future to be more seamless (people probably used to other clients that force it), but this is the case. If you're using the desktop icon - it will take you straight to your game without GOG Galaxy time tracking, overlay, cloud saves sync trigger (it will sync later of course) etc. So if you'd uninstall GOG Galaxy (for some crazy reason!) this icon still works.
I recommend running your games through in-Galaxy play option. :)
Hi all,

we had an outage yesterday, and most of the above issues can be traced to that. We have managed to solve most of the problem by now :) Sorry for the trouble.

Liosan
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Liosan: snip
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BKGaming: What about the other people with this issue? I don't know seems a bit unlikely this is totally related to using remote desktop (unless your talking specifically about that user)... I've seen like 5 - 10 people suggest this issue is happening to them. I mean you got four people here claiming it's happening, some on Windows and other on a MAC . Also a report and another in a [url=https://www.gog.com/forum/general/gog_galaxy_126_crashes_when_i_log_in]thead and a few people in this very thread and some I'm probably missing. Just pointing out it seems to be kind of more widespread on 1.2.6 then your average issue with Galaxy.
Thanks for those links, I'll look into those. I'm definitively not saying this is strictly Remote Desktop related. Well, especially the one on MacOS isn't :) We're looking into these issues right now.

Liosan
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takezodunmer2005: Galaxy vers 1.2.6 is always freezing, especially frustrating seeing as I have close to 500 games that are updating at this time, I constantly have to hard restart it! Otherwise, I love using it, but it looks like I'll have to revert back to my manual short-cuts from now on if this keeps up!

I'm just glad steam doesn't behave the same, otherwise I would be locked out of my games!

EDIT: Goddammit it Froze yet again after I exited a game, I'm reverting back to 1.1 beta as it was much more stable than 1.2!
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Franck19520: Same here!!! got 900 games and same problem : GoG Galaxy 1.2.6 froze after a while... constantly need to restart it... after a few tests i think this is an issue with games auto-updating... have you tried to uninstall a game an just after to reinstall it? For me if i do that, Galaxy stuck on getting file list...for a long time before updating...(neither if I restart Galaxy, update start immediatly...) I think that the same problem when it freeze... Always before freezing i can read in the log something like: "[Information][ (0)]: The scheduling for the periodic product check was skipped as the installer is busy." And when this message appear, I can't access galaxy anymore...
By the way it's just a theory and after googling this problem the last few days, no-one exept me (and possibly you...) seems to have this problem... Possibly the large library of games cause the issue...
I f you find a solution, Please share... if the issues persists i'll go to reports the bugs on the official service support... but if effectively we are only a few with large library installed, seems we need to wait before the problem become a priority bug if you want my advice...
Definitely send your logs to mantis bug tracking system, instructions are here:
https://www.gog.com/forum/general/gog_galaxy_official_discussion_thread/post1

Large library is known to be slowing down especially opening the Galaxy Client, but it might be that or something different.
We have a room for improvements there, so it would be nice to look at your logs.
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Johny.: snip
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BKGaming: I seem to be getting a weird bug in Galaxy, the game Kenshi is telling me there is an update from 0.95.29 -> 0.95.33 but when I go to update it, it finishes and Galaxy says it's installed... but the blue dot remains and Galaxy tells me I'm still on 0.95.29.

Any ideas?
Did you install this game via standalone installer, or via Galaxy Client?
Could you describe the "when I go to update it" step?

I would recommend contacting support, so they can check the game itself.
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yongra: GOG Galaxy on my PC just close after telling me connection to the GOG Service was lost. Still having server outage? It was doing that when I first updated to 1.2.6 but started to work about a day later and stayed up for few days and now the disconnect is happening again.
Hi yongra,

The message about "Connection to GOG Galaxy Communication Service was lost" is unrelated to our server outage. It is a problem on your machine, most commonly due to using Remote Desktop - which GOG Galaxy does not currently support.. If you are experiencing this without using Remote Desktop, then please report an issue at http://mantis.gog.com

Liosan
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BKGaming: 1.2.6 is pretty buggy, I'm not quite sure how GOG managed to overall have the release version be in a more buggy state then what beta was for the last few months but somehow they managed it.

---

Why am I getting "There are no downloads for this game" when viewing backup and goodies, to which the game clearly has backups and in some cases goodies?

As I said, buggiest version yet... that or the server is having issues again.
Which game you're referring to?
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Johny.: Which game you're referring to?
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BKGaming: JMich might be correct. It's not any one particular game. I was seeing it in a few random games last night. Sometimes I will look at it for a game and it will show "There are no downloads for this game" and look at it again later on and then the downloads show fine.

Most likely some kind of connection issue or the server was acting up...

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JMich: ...similar to how the button for installing may take a while when downloading something. It does need a bit better handling of what's happening I guess.
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BKGaming: Unfortunately I get this constantly regardless if I'm downloading something. I don't quite know what the issue is but if I restart Galaxy it will work normal for about 10 - 15 min then go back to taking a really long time. We're talking 10 - 15 min to load the install window in some cases as well as games pages and stuff if viewed for uninstalled games. Settings like languages will also sit and spin. The longer Galaxy is running the worse it is. Check connection speed and it's normal, web sites work fine, etc.

No idea why, but I've put detailed logs on mantis but haven't heard anything yet. Maybe this is just a side effect of that issue. :(

EDIT: Actually I have now CONFIRMED it is a side effect of the above issue. I found a game with this issue, and restarted Galaxy. The language setting took a 10 - 20 seconds to load after restart and then the backups showed fine. Before the restart it would just sit there and spin and spin.
I can confirm something similar (less time to wait than for you, but it's still long) happens on my network at home, possibly on any network outside of GOG HQ. :)

Also, we'll see into why you see "There are no downloads for this game" before the data loads (obviously false information).
Post edited May 16, 2017 by Johny.
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takezodunmer2005: (snip)
The maddening thing is that version 1.1 worked flawlessly and for some reason, the damn program constantly freezes up and cannot even update/fully install my games without a hard re-start via process hacker/Task Manager!
(snip)
Bugfixes for freezes are coming in next update 1.2.7 AKA bug hunting. :) I hope it will resolve your issue.

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Philby: (snip)
It didn't delete all the files or do proper un-installs, it seems to have just removed them from the installed list. How can I repair or re-install to the same existing location and import my games which are still there? (snip)
Install GOG Galaxy, then try to use Scan&Import method (top-left GOG logo -> Scan & Import ; or your game view -> MORE -> manage installation -> import folder) to import your games. If it's a success, you can try Veryfy & Repair (game view -> MORE -> manage installation -> Verify/Repair).

If the games won't import for you - go to your library and install them and override your games locations.
I recommend to backup those games saves just in case.

Next time you can contact our support for that. :)
Post edited May 17, 2017 by Johny.
Hi all,

we just released GOG Galaxy 1.2.7, mostly with a bunch of stability improvements and bugfixes. You'll find the changelog in the usual spots - in the pinned post in this thread, and in the menu in top left corner of GOG Galaxy :)

Liosan