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Hi,

welcome to the official GOG Galaxy forum thread. Please read the below info first:

== GOG GALAXY FEATURES IN GAMES ==

List of games supporting various GOG Galaxy features:
Achievements: https://www.gog.com/games?feature=achievements&sort=bestselling&page=1
Cloud Saves: https://www.gog.com/games?feature=cloud_saves&sort=bestselling&page=1
Overlay: https://www.gog.com/games?feature=overlay&sort=bestselling&page=1

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (location described on mantis report page)

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- Galaxy cannot be launched by other users on the same computer

== CHANGELOG ==
1.2.40 (March 28, 2018)
Changes and Improvements:
- Ability to log in or register a new account with your Facebook account
- Suggested friends will be visible on the bottom of Friends window
- New Find Friends window with suggested friends will be opened when you click "+" in Friends window
- Optimized network transfer in updater and fetching data for installation screen
- Galaxy version is now displayed in the settings window

Bugfixes:
- [Windows] Fixed font rendering in Friends window on 100% dpi scaling

1.2.41 (April 23, 2018)
Changes and Improvements:
- User Profiles - a personal space for every GOG.com user for socialising among members of the community.
* compare your game statistics with friends
* see what your friends are currently playing
* share text, photos and videos
* personalise profile with your description and backgrounds from the games you own

- Speed up aborting cloud sync in case of service downtime
- Changed default number of download threads back to 10, due to reports of a decrease in download speed

Bugfixes:
- Fixed message on game uninstallation
- Fixed a rare crash in games caused by Galaxy SDK

1.2.42 Beta (May 10, 2018)
Changes and Improvements:
- Change in internal database architecture
- [Windows] Several improvements in rendering of Galaxy icon

Bugfixes:
- Aborting and pausing downloads will happen nearly immediately
- Adjusted default size of friends window

1.2.43 (May 29, 2018)
Changes and Improvements:
- Clicking on users in the game view and Find Friends window, will now take you to their profile. (in Friends window opening chat is the default action)
- Improved download process to avoid long download time of last few percents of the game
- Right-clicking on a desktop notification dismisses it.
Bugfixes:
- Fixed database migration issues, which popped out in the last Beta release
- Fixed issue with sockets which may has caused issues with download
- Fixed a crash when trying to resolve cloud saves conflict
- GOG Galaxy will no longer crash when trying to open pdf files - instead it will open them in external browser
- Fixed an issue with Galaxy being unresponsive for a long time on startup and in a few other scenarios

1.2.44 (June 13, 2018)
Bugfixes:
- GOG Galaxy no longer crashes when it is being launched by one of game's shortcuts on the desktop and the game is not updated to the latest version
- Fixed an issue where some of MSVC exit codes were treated as failure, whilist they should be a success. Fixes recent problems with installation of Moonlighter
- Fixed an issue with Verify/repair after failed installation

1.2.45 (11 July, 2018)
Changes and Improvements:
- When hovering over mutual friends in friends suggestions - you can see the full list of mutual friends.
- GOG Galaxy will no longer treat non-zero exit codes returned from dependency installers (such as Physx, Visual C++ Redistributables) as failure (caused configuration error on installation)
Bugfixes:
- Allows users to download cloud saves backup for all games with enabled cloud saves
- GOG Galaxy will no longer be locked out from launching, if Galaxy Updater cannot launch at all
- Upon update, invalid leftovers from database will be removed. They were caused by a bug with verify/repair (which was fixed in 1.2.44)
- Running a webinstaller again will not interfere with already running installation process
- "Continue previous session" setting will correctly restore last web content (game card, forum topic etc.)
- When showing a conflict, GOG Galaxy will not show invalid date anymore (It may still happen once until conflict is resolved)
- In case when GOG Galaxy is unable to fetch ownership information about not installed game (eg. User is not logged in), Install/Buy button will be disabled, instead of showing spinner infinitely. Play button is always enabled, when game is installed

1.2.46 (October 2, 2018)
Changes and Improvements:
- Improved stability when installing/updating games
- Changed last known part of GOG Galaxy app from TLS 1.0 to TLS 1.2
- Added Korean and Chinese Traditional to list of languages with limited support
- [MacOS] It is no longer possible to close Galaxy Updater application window
Bugfixes:
- Fixed an issue with installations not resuming after failure (for instance due to poor network)
- Importing some games installed by older installers is fixed (eg. Crusader: No Regret™)

1.2.47 (October 22, 2018)
Changes & Improvements:
- Better Korean translations
Bugfixes:
- Fixed a bug where sometimes a blank screen would be shown to users when store / other page failed to respond
- Changed error text that shows after page fails to load to be more informative
Windows Overlay:
- Saving screenshots will work when User's home folder contains non-ASCII characters (e.g. Cyrillic)
- Other fixes for screenshots in some games (e.g. Balrum, Death's Gambit)
- Fixed scaling issues for some games (e.g. Eden)
- Fixes for OpenGL games allowing us to enable Overlay support for the following games:
- Transport Fever
- Simon the Sorcerer
- WH40k Gladius - Relics of War
- Fixes for DX 11 games allowing us to enable Overlay support for the following games:
- King Arthur II
- Fixes for DX 10 games allowing us to enable Overlay support for the following games:
- Crysis
- Anno 1404
- Two Worlds VE
- Fixes for DX 9 games allowing us to enable Overlay support for the following games:
- Treasure Adventure World

1.2.49 (November 29, 2018)
- [Windows] Updater now requires administrator privileges to perform update of GOG Galaxy
- [Windows] Security of directories containing GOG Galaxy files has been improved
- [Windows] Updated Code Signing Certificate
- [Windows] Crash reporter has been added to Galaxy Communication Service
Bugfixes:
- Prevented several potential causes of "broken" games, where only way out was reinstalling
- [MacOS] Fixed a crash on shutdown when fatal error was shown

1.2.50 (December 13, 2018)
Changes & Improvements:
- Speed up startup time
- [MacOS] Strengthen up connection security with ClientService
Bugfixes:
- Fixed "disk access problem" when installing games, occuring mostly on fresh installation of GOG Galaxy
- Fixed a rare occurrence of a game update resulting in displaying "unknown game version"

1.2.51 (December 20, 2018)
- Improved Korean translations
- Fixed connection to notifications pusher in GOG Galaxy SDK

1.2.54 (March 14, 2019)
Changes and Improvements:
- Updated Chromium version to 71:
- Better performance
- Fixes playing Twitch videos on profiles
- Fixes playing Wistia videos
- Security fixes in the game installation process
- Security fixes in GOG Galaxy update process
- GOG Galaxy Updater should perform better under poor network conditions
Bugfixes:
- [macOS] Fixed passing multiple commandline arguments to games
- [macOS] Multiple "friend online" notifications will no longer appear when system wakes up
- Dates are now properly displayed in cloud saves conflict window

1.2.55 (April 17, 2019)
- Hotfix for unintentional opening of Facebook link after entering Forum

1.2.56 (May 06, 2019)
Bugfixes:
- [Windows] GOG Galaxy will fix the path to its internal services, if it finds it is wrong
- Updating of games' local dependencies (e.g. Dosbox) will be handled correctly
- Unexpected files in games' directories will no longer cause failure of games’ update

1.2.57 (June 12, 2019)
Changes and Improvements:
- Minor download speed optimizations
- Changes in PayPal payment flow
Bugfixes:
- Fixed rare crash occurence when reordering games' updates and installations
- GOG Galaxy will correctly reconnect to GOG services after long time of no internet connection
Post edited June 12, 2019 by TheTomasz
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TheTomasz: We have added online statuses in Friends Activity on Game View, so you will be able to check who you can play the game with nearly immediately.
I have a suggestion for this, you should sort by online status first... put those online at the top so it easier to view and then sort by time played as a secondary sort. Maybe even add some AJAX (if not already doing so) so it can refresh on the fly without a full page refresh.
Post edited May 24, 2017 by BKGaming
So, I ran into this weird problem today when starting up GOG Galaxy . I got a "GOG Galaxy couldn't connect" fatal error message, so I tried starting GOG Galaxy up manually. Then I got a "GOG Galaxy is missing essential components" fatal error message. I tried starting GOG Galaxy again and got the same message, but the third time I started GOG Galaxy it started up normally.

Anyone know what is the cause of the message? I'm especially curious since GOG started working without me having to actually reinstall anything, something I didn't expect would happen since the message said I had to reinstall GOG Galaxy. Could the recent update have caused this?
Due to security concerns, I use a standard windows account (without administrator rights) for my everyday gaming and internet use. GOG Galaxy usually runs just fine in the background along with my Steam and Battle.net clients without any problems. However, GWENT received an update today, and GOG Galaxy attempted to automatically download and install it. This lead to no less then five separate requests for administrator rights (four for various MS C++ runtime libraries, one for GWENT itself), which interrupted an ongoing (Steam) online match by minimizing the game and bringing the authorization request to the front multiple times.

GOG Galaxy, as well as GWENT itself are installed outside of windows' protected program files folder in a self-created folder named C:\Games, so no admin rights should be necessary at all for accessing/installing updates.
I assume the admin rights are needed to create the desktop shortcut inside C:\Users\Public\Desktop, which indeed does require admin rights. This is kinda annoying by itself, because I want the desktop shortcut on my account's desktop ONLY, not on the desktop of every user of my PC (including my girlfriend who doesn't play any of my GOG games at all).

Please consider to create the desktop shortcuts for the current logged in windows user only, not inside the public folder, or give us an options in the settings menu to choose between.

Also, rerunning C runtime installers with every update is completely unnecessary, please consider to change this to a one-time only event during/after the initial installation.

I really like GOG Galaxy and your visions for it (youtube.com/watch?v=nyYW9AOWh-8 ), but this mentioned aspect regarding admin rights for game updates are handled better by steam and battle.net - not once was I ever disturbed for an automatic update running in the background using those clients.

Apart from that, thanks for your hard work.
Post edited May 24, 2017 by Flap.684
I've been getting the same error message for a while, and multiple reinstallations haven't solved the issue:
whenever I try starting the client, it will either take a couple minutes before it even appears, or it will try updating but then stay stuck at 100% on "updating...".

I then receive an error message saying there was a problem and that I should download the latest version (which I already have).

I'm guessing it might be an issue with my registry keys, but I'm not sure which ones to edit or which values to change them to (or which ones to add, in case some are missing).

While I will usually still be able to get the client to run (eventually), it takes several minutes each time, which is fairly annoying.
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phaustus: (snip)
It would help us to fix this issue if you would submit a ticket at https://mantis.gog.com and attach your logs (instructions are provided on the linked page)
Hello!

I don’t know if someone else already asked this question, but I would like to know why Galaxy seems to be unable to import game folders or even recognize games that were installed using the offline installers.

I already had this happen several times. Two that I remember and just installed recently are Sang-Froid: Tales of Werewolves and The Witcher: Enhanced Edition.

I just installed Witcher and Galaxy tells me it can’t find anything in the game folder. For Galaxy to work with Wicther I would need to uninstall Witcher again, reinstall it via Galaxy, which means I have to download 9 GB of data with my rather slow connection again... This is rather annoying.

Is there any reason why Galaxy simply does not recognize several GOG games that were installed using the offline installer?

Thanks for your help.
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4-vektor: Hello!

I don’t know if someone else already asked this question, but I would like to know why Galaxy seems to be unable to import game folders or even recognize games that were installed using the offline installers.

I already had this happen several times. Two that I remember and just installed recently are Sang-Froid: Tales of Werewolves and The Witcher: Enhanced Edition.

I just installed Witcher and Galaxy tells me it can’t find anything in the game folder. For Galaxy to work with Wicther I would need to uninstall Witcher again, reinstall it via Galaxy, which means I have to download 9 GB of data with my rather slow connection again... This is rather annoying.

Is there any reason why Galaxy simply does not recognize several GOG games that were installed using the offline installer?

Thanks for your help.
I have 3 options for you:

1. Top-left menu icon -> scan & import -> choose parent folder of where the game is installed to

2. Library -> The Witcher: Enhanced Edition (go to Game View) -> MORE -> Manage installation -> "Import folder..." -> choose folder of your game

If those 2 didn't work, then something is wrong with the installed game instance, or Galaxy Client have some problem on your machine (you can file a Mantis report with logs).


3. Library -> The Witcher: Enhanced Edition -> INSTALL -> Choose parent folder of your game folder.

Check if it starts to install inside the same folder, or it creates new one with similar name. If it's the same folder - it should download just the differences (or nothing :) ). If it's different folder, you might cancel the installation, rename your full installation game folder to one that Galaxy created and try again.
aaaaa
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4-vektor: Hello!

I don’t know if someone else already asked this question, but I would like to know why Galaxy seems to be unable to import game folders or even recognize games that were installed using the offline installers.

I already had this happen several times. Two that I remember and just installed recently are Sang-Froid: Tales of Werewolves and The Witcher: Enhanced Edition.

I just installed Witcher and Galaxy tells me it can’t find anything in the game folder. For Galaxy to work with Wicther I would need to uninstall Witcher again, reinstall it via Galaxy, which means I have to download 9 GB of data with my rather slow connection again... This is rather annoying.

Is there any reason why Galaxy simply does not recognize several GOG games that were installed using the offline installer?

Thanks for your help.
avatar
Johny.: I have 3 options for you:

1. Top-left menu icon -> scan & import -> choose parent folder of where the game is installed to

2. Library -> The Witcher: Enhanced Edition (go to Game View) -> MORE -> Manage installation -> "Import folder..." -> choose folder of your game

If those 2 didn't work, then something is wrong with the installed game instance, or Galaxy Client have some problem on your machine (you can file a Mantis report with logs).

3. Library -> The Witcher: Enhanced Edition -> INSTALL -> Choose parent folder of your game folder.

Check if it starts to install inside the same folder, or it creates new one with similar name. If it's the same folder - it should download just the differences (or nothing :) ). If it's different folder, you might cancel the installation, rename your full installation game folder to one that Galaxy created and try again.
Thanks! I’m going to try #3. I already tried the first two, both of which did not work. I only get the standard “No game found” pop-up message in both cases. I’ll let you know if #3 works, and I’ll file a report if it doesn’t.

Edit:

So... I went for option 3, started the Galaxy download and the folder name is different.

Offline installer: The Witcher Enhanced Edition Director's Cut

Galaxy installer: The Witcher Enhanced Edition

I renamed the folder to the Galaxy version and Galaxy downloads a difference of well over 400 MB. The installation/update/whatever process worked in the end.

400 MB isn’t just a minor difference. Is the Galaxy version actually different from the offline installer? 400 MB for cloud saves functionality? Wow!

The offline installer size is 8.4 GB, the Galaxy installer size is 9.6 GB.

Galaxy says: version 1.5(A), the offline installer says version 2.0.0.12...

These inconsistencies of file versions, file size differences etc. are really confusing and kind of frustrating.
Post edited May 26, 2017 by 4-vektor
Hi I have a small, or BIG problem. So, I participated in Closed Beta of Gwent. It was told that if you played CLosed Beta you will receive an email with code for a Witcher 2: Assassins of Kings. And i did not received any email yet. What should I do?

P.S I logged to GOG every day
Found an issue with getting Galaxy to recognise updated games. New patches were released for a couple of the games in my library, and Galaxy displayed the update indicator as usual. However, after downloading the standalone patches and using them to update the games (rather than running the updates through Galaxy), Galaxy wouldn't recognise that the games had been updated to the latest version. Re-running 'Scan and import folders' didn't work, and I can't find a way to do it for individual games through the 'Manage installation' menu.

I eventually fixed the issue by deleting the 'galaxy.db' and 'index.db' files from C:\ProgramData\GOG.com\Galaxy\storage and then re-opening the program. However, it should really be possible to scan for updated game .exe's within the client itself.
May I ask where the FAQ is for how to move GOG Galaxy-installed games from one computer to another (from Windows 7 to 10, new motherboard, processor, and boot drive) without having to re-download them? Is it as simple as installing GOG Galaxy on the new machine, then pointing the program to the installed game folders and having Galaxy do its magic (please say yes)? ;-) Uplay works like that at least from AC 4 Black Flag on (which came out late 2013--no luck with FC3, Blood Dragon, or AC Brotherhood). With UPlay you still have to provide your backed up save games.

Basically, I only have a new motherboard/CPU and boot SSD with windows 10 in this machine, otherwise all the storage is the same, so it makes sense to avoid re-downloading stuff if possible. I backed up my Windows user profile before from the old boot drive (I assume that's where save games are kept) so I should be able to pop them into a directory once everything else is in place and have it all work, right?
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Papageno: May I ask where the FAQ is for how to move GOG Galaxy-installed games from one computer to another (from Windows 7 to 10, new motherboard, processor, and boot drive) without having to re-download them? Is it as simple as installing GOG Galaxy on the new machine, then pointing the program to the installed game folders and having Galaxy do its magic (please say yes)? ;-) Uplay works like that at least from AC 4 Black Flag on (which came out late 2013--no luck with FC3, Blood Dragon, or AC Brotherhood). With UPlay you still have to provide your backed up save games.

Basically, I only have a new motherboard/CPU and boot SSD with windows 10 in this machine, otherwise all the storage is the same, so it makes sense to avoid re-downloading stuff if possible. I backed up my Windows user profile before from the old boot drive (I assume that's where save games are kept) so I should be able to pop them into a directory once everything else is in place and have it all work, right?
Yes, that should handle it! If it doesn't, using the Scan and Import Folder command definitely will. Note that your new copy of Galaxy, not knowing any better, will scan all your games to see if they're up to date. This is harmless but time-consuming if you have a lot of games.
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Papageno: May I ask where the FAQ is for how to move GOG Galaxy-installed games from one computer to another (from Windows 7 to 10, new motherboard, processor, and boot drive) without having to re-download them? Is it as simple as installing GOG Galaxy on the new machine, then pointing the program to the installed game folders and having Galaxy do its magic (please say yes)? ;-) Uplay works like that at least from AC 4 Black Flag on (which came out late 2013--no luck with FC3, Blood Dragon, or AC Brotherhood). With UPlay you still have to provide your backed up save games.

Basically, I only have a new motherboard/CPU and boot SSD with windows 10 in this machine, otherwise all the storage is the same, so it makes sense to avoid re-downloading stuff if possible. I backed up my Windows user profile before from the old boot drive (I assume that's where save games are kept) so I should be able to pop them into a directory once everything else is in place and have it all work, right?
avatar
Blackdrazon: Yes, that should handle it! If it doesn't, using the Scan and Import Folder command definitely will. Note that your new copy of Galaxy, not knowing any better, will scan all your games to see if they're up to date. This is harmless but time-consuming if you have a lot of games.
Thanks for the reply. I wasn't relishing having to re-download The Witcher 3. ;-)
Having an issue here...

Since the last Galaxy update, usually 2 minutes after closing Galaxy, I'll get a windows pop up saying something along the lines of "Galaxy Communication Service has stopped." This shows up in taskmanager, and does stay open after the rest of Galaxy's services have closed.

Anyway, starting yesterday, Galaxy no longer connects. When running it, nothing happens for a couple of minutes before starting in (presumably) offline mode. Turning off my antivirus (Webroot) allows it connect and open normally, so naturally I'm trying to whitelist it in the firewall/allowed programs/whatever. I've done this for the 4 main .exe's in the GOG Galaxy folder; GalaxyClient, GalaxyClient Helper, GalaxyClientService and GOG Galaxy Notifications Renderer but this hasn't fixed the issue.

Are there any other services that should be whitelisted? I'm not seeing any blocks for it in my firewall or quarantine but since shutting down Webroot allowed it to work properly, it's clearly the culprit.

I did try a reinstall yesterday and that didn't solve the issue either.

Edit: here's the errors I'm seeing http://imgur.com/RuZj9pp

Double Edit: Got the connection fixed; still have that error about "Galaxy Services has stopped working" a few minutes after exiting galaxy, but that's no big deal.
Post edited June 01, 2017 by DDDespair