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Hi,

welcome to the official GOG Galaxy forum thread. Please read the below info first:

== CLOUD SAVES - STAGGERED RELEASE ==

The Cloud Saves backend will be enabled for selected users in batches. We expect the full rollout to take at least a few days. If the cloud saves feature didn't start working for you yet please give us a few days. We will be posting updates on the rollout process in this thread.

== GOG GALAXY FEATURES IN GAMES ==

List of games supporting various GOG Galaxy features:
Achievements: https://www.gog.com/games?feature=achievements&sort=bestselling&page=1
Cloud Saves: https://www.gog.com/games?feature=cloud_saves&sort=bestselling&page=1
Overlay: https://www.gog.com/games?feature=overlay&sort=bestselling&page=1

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (see below)

Where can I find Galaxy logs on my computer?
On Windows 7 or later: C:\ProgramData\GOG.com\Galaxy\Logs
On Mac OS X: /Users/Shared/GOG.com/Galaxy/Logs

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- FPS counter is not visible outside of the overlay
- Galaxy cannot be launched by other users on the same computer

== CHANGELOG ==
1.2.6 (April 25, 2017)
Changes and improvements:
- Reintroduced option to specify extras download path
- Added "Show screenshots" option under More, Manage Installation
- Further reduced CPU usage when GOG Galaxy is idle
- Notifications now appear by sliding in from off-screen instead of zooming
- "Cloud saves not synced" does not appear before first synchronization - it appears only when sync failed

Bugfixes:
- Fixed rare bug preventing game updates after reenabling Auto-updates in Settings
- Fixed not showing any friends in "Friends Activity" if both Game Time Tracking and Achievements are disabled
- Notification that you've just sent a game invite (in overlay) will not show if you've disabled "Game invite" notification category
- Proper chat window will open when using "Start conversation" in GOG forum

1.2.7 (May 17, 2017)
Changes and improvements:
- Improved keeping online statuses of your friends up to date in chat window
- Improved the speed of Scan & Import
- Buttons in Downloads Settings looks better when the path is short
Bugfixes:
- Game installations and updates no longer get stuck on 'Getting file list...' operation (It was rather more likely to happen when you've had over 900 games installed)
- Fixed 'Server problem' caused by Galaxy Client itself (Rare situation, which involved update of VC 2015 redistributables installers)
- Fixed a bug that online status of your friend (in friends window) sometimes stopped updating when you clicked to open chat with him
- Fixed a bug when periodic cloud save sync was aborting after first failure - we're continuing with remaining games now
- Corrupted cache file will no longer prevent Galaxy from connecting to GOG.com services
- [Windows 7] Fixed an issue with part of the screen blinking for split of a second when showing first desktop notification

1.2.8 (May 19, 2017)
Bugfixes:
- Fixed issue causing some games not to launch if overlay was disabled

1.2.9 (May 22, 2017)
Changes and improvements:
- Online statuses in friends activity section of Game View
- Added Limited support for Chinese (Simplified) language
- Improved looks of overlay's game invite screen when you have connection problems
- Improved readability of Japanese fonts

Bugfixes:
- Screenshots in some games will no longer be transparent
- "Disable overlay" per-game setting is remembered properly
- Removed several scenarios where GOG Galaxy could freeze
- Resolved several edge-case problems with GOG Galaxy uninstallation
- GOG Galaxy Overlay will no longer lose connectivity after playing for over an hour

1.2.10 (June 05, 2017)
- Changes and improvements:
- Decreased Galaxy Client's RAM usage, especially when having lots of games installed
- Small improvement of Galaxy Client loading time when having lots of games installed
- Small UI performance improvements
- Game invites in the Overlay are now translated

Bugfixes:
- Overlay should no longer lose authentication while opening shop

1.2.11 (June 09, 2017) Beta

- Changes and improvements:
- Standardized usage of language codes between all Galaxy components, backend and website
- Friends and chat in The Overlay are now translated to other languages
- EULAs on Game's installation screen now contain more information about it's dependencies

1.2.12 (June 20, 2017)
Changes and Improvements:
- Improved bandwidth limit and bandwidth schedule input behavior

Bugfixes:
- Game language dropdown is no longer visible when the game is not installed

1.2.13 Beta (July 04, 2017)

Changes and Improvements:
- [macOS] Added in-game Overlay
- [Windows] FPS counter is now controlled by ctrl+shift+tab combination and is visible, even when In-game Overlay is not shown
- [Windows] Added tooltip to Galaxy tray icon
- Reduced download size of game updates

Bugfixes:
- [Windows] Fixed an issue with Galaxy window not being brought to top when clicking on tray icon or desktop shortcut
- Fixed an issue with deleted Cloud Saves being redownloaded after Galaxy update
- Fixed volume slider not being aligned with the dropdown above it.

1.2.14 (July 13, 2017)
- This update does not contain changes included in 1.2.13
- Optimizations for Cloud Saves functionality

1.2.15 Beta (July 13, 2017)
- Changes and improvements:
- Galaxy natively supports applying differential patches - Updates download size will be reduced
- Chat notifications now expand to fit up to 5 lines of text.

- Bugfixes:
- Galaxy is now able to launch .bat files
- Game uninstallation is no longer allowed, if the game is running (or any other process from the game folder)

1.2.15 Beta (July 13, 2017)
- Changes and improvements:
- Galaxy natively supports applying differential patches - Updates download size will be reduced
- Chat notifications now expand to fit up to 5 lines of text.

- Bugfixes:
- Galaxy is now able to launch .bat files
- Game uninstallation is no longer allowed, if the game is running (or any other process from the game folder)

1.2.16 (July 25, 2017)
Changes and improvements:
- [macOS] Added in-game Overlay
- [Windows] Added tooltip to Galaxy tray icon
- Galaxy natively supports applying differential patches - Updates download size will be reduced
- Reduced download size of game updates, by using relocation of files already existing on disk instead of downloading them
- Chat notifications now expand to fit up to 5 lines of text

Bugfixes:
- Galaxy is now able to launch .bat files
- Game uninstallation is no longer allowed, if the game is running (or any other process from the game folder)
- [Windows] Fixed an issue with Galaxy window not being brought to top when clicking on tray icon or desktop shortcut
- Fixed an issue with deleted Cloud Saves being redownloaded after Galaxy update
- Fixed volume slider not being aligned with the dropdown above it.

1.2.17 (July 28, 2017)
- Hotfix for communication with Galaxy backend

1.2.18 Beta (August 10, 2017)
Changes and improvements:
- New top navigation (already known from GOG.com)
- New notifications system:
* new notifications dropdown in the top navigation
* added desktop notification for forum replies
* added desktop notification for wishlisted items discounted
* improved pluralisation in desktop notifications
- Improved version detection of imported games. Galaxy will also not perform file adjustment if it's not needed. Supported only by newer games
- Importing and updating The Witcher 3: GOTY (DVD version) will properly use differential patch mechanism (greatly reduced download size)
- Galaxy update popup made more reliable

Bugfixes:
- Game updates will no longer fail with disk access problem, after redeeming single DLC with a gift code
- Slightly optimised download process, Galaxy will no longer stop downloading for a while during unpacking small files
- Galaxy will not freeze after quitting during applying diff patches
- It is now possible to log out without internet

1.2.19 Beta (August 17, 2017)
Changes and Improvements:
- [Windows] CPU usage improvements for GOG Galaxy Overlay
- [Windows] Overlay will now react to change of keyboard layout (eg. from EN to RU characters)

Bugfixes:
- [Windows] Fix for screenshots in Dragon Age: Origins and Hellblade: Senua's Sacrifice
- [Windows] Mouse cursor should not duplicate when opening overlay and moving the mouse simultaneously
Post edited 17 hours ago by TheTomasz
@venom Maybe something like kickstarter for Linux client could be an option. I understand that having a small team with limited resources can be a problem, but maybe there are other venues to get more funds for specific task.
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lordhoff: When I log into the current game I'm playing, I get an error message of sorts stating that there is a disagreement between files on my PC and the cloud and asking which is the most current so they can be synced. One can also choose, "ignore". I really have no idea which would be most current so have either chosen "ignore" or my PC as the most current. How does one even know? Am I doing something wrong that causes this? So far, I haven't noticed any impact but it is making me nervous.
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Venom: We're aware of this issue. It's specific for a few games, that seem to modify some additional files outside just save games. We're investigating why this is causing a conflict, as it should not happen.

If you're playing on one computer, than you can safely choose "This computer", and all your saves will be backed up safely. If you're playing on more than one machine, please choose the option, that has the latest date.
Thanks. Bloodlines has always been a trouble causer :)
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nooffence: Thanks for very detailed response! I should have given some more detailed reasoning behind original idea as well :)
...
And this totally screws statistics! Catch 22: people don't run games on linux because of galaxy, gog doesn't develop galaxy for linux because people don't download linux versions.
Sure, there are ways to present the situation like a chicken-vs-egg scenario, but it isn't that simple. It isn't GOG's responsibility to advocate and push the Linux platform. They are a publicly traded game distributor (Under the shell of CDP SA.) and it is their responsibility to their shareholders to grow their business of selling games by generating revenue at an increasing rate year over year. That's the goal of every company ultimately.

Every company has a limited amount of capital to work with, a limited number of employees and other resources to work with at a given point in time. One could suggest "By supporting Linux more, they will draw more people to buy games on Linux and thus it will increase their sales and profitability." and that might be true, but it misses the larger point. With limited manpower and finite resources available, a company is not best served by randomly picking projects/features to work on or by letting highly vocal outsiders decide what they should work on form them. The best way to run a growth company is to explore what all of your options for growth are, to build a list of as many new products and services, and new features for existing products and services, and then to estimate how much manpower effort and expenditure of resources (money and otherwise) would be utilized to bring the new product/service/feature to fruition and make it available to customers. Additionally, they must consider market risk assessment for a given product/service/feature and put that on the table as well. They have to determine who specifically would that given product/service/feature be targeted at, and how big is the market for that.

Once that information is fully researched you end up with a list of dozens of potential projects your manpower and resources could potentially be allocated to with that goal of maximizing your revenue and growing your company. The people running a company and making the decisions are most likely going to choose to allocate the resources to the products/services/features that are perceived to have the biggest growth opportunities in terms of greatest new or increased source of revenue, with the most optimal assignment of manpower and resources, with the largest market and the least risks involved. That is the basic general formula that a successful business is most likely to follow. They may take a few gambles along the way on the odd long shot too, but if they run their business always on long shots, they'll probably not survive in a heavily competitive marketplace on long shots that don't pan out.

So GOG is most likely going to put their resources on what they perceive to be the biggest bang for the buck, and projects that are more fringe and cater to small market niches etc. are likely to not get much resources assigned to them at all if they have bigger and better things on the table that will drive faster revenue generation.

If they were a company 5-10 times the size it might be different, because they might be able to take on a few fringe projects and assign 2% of their resources to them. They're unlikely to do so if it means assigning 10-50% of their resources however as the smaller company that they currently are.

So it's not a matter of whether Linux support would generate more business and more usage of Linux for gaming, it's a question of "What available projects that we could assign our finite resources to will provide the maximum amount of revenue to us in the short/mid/long term for the largest number of customers and least amount of risk."

As much as I want to see full blown Linux support here, it's not GOG's job to become evangelical about Linux and throw all of their eggs into the Linux omelette. This isn't a case of "make it available for Linux and the Linux people will come", it is a case of Linux usage needs to be much higher and self-demonstrate to companies like GOG that the market is much larger to be worthwhile assigning the resources to tap into that market.

The bottom line IMHO is that as long as there are other areas that GOG can expand their business on the Windows, Mac platforms that they believe will bring in much more revenue for them than assigning the same resources to adding to their Linux support offerings, they are most likely going to keep assigning their resources to those other things they perceive to bring them the most revenue.

No matter how great we all think Linux is (and it is pretty awesome), and no matter how much better some people think it is than Windows or Mac etc., those subjective opinions mean absolutely nothing when it comes to making money. Linux needs to become better, then more better, then more better than that, and Linux enthusiasts such as ourselves need to convince other people to use/try Linux to increase the number of people out there using it.

One big problem with doing that however, is that lots of people who advocate Linux do so on terms that they perceive as beneficial to themselves, and do not always take into account what the other person values whom they are trying to convince. As I alluded to in a post above, when we negotiate with someone else trying to convince them of the merits of our own solution, we must do so in terms that take into account the other person's actual needs, which means we must know what the other person's needs are - and not criticize or judge them for what they need.

For example, talking to someone who does not use Linux to convince them to try it would be finding out what they do use Windows/Mac for right now, what they like about it and what their own expectations are. Then determine whether or not what they actually want/need/expect is actually viable on Linux or not. Sometimes it is, and quite frankly if we're honest - sometimes it is not. We do the other person a disservice if we try to blindly sell them all out on Linux being able to do everything they want without even knowing who they are or what they want/need/etc.

But that's what has to happen first, more people need to be using Linux and more people need to want to play games on Linux, and more people need to be buying existing games on Linux as things exist right now. That will show an increase in usage of the Linux platform and convince some companies out there to bring more to Linux. Every companies "threshold of care" will be different, and as Linux usage increases, more and more companies will support it, or increase their support for it.

If in 6 months time GOG suddenly had internal statistics suggesting that 5% of their entire global customer base was playing their games on Linux as-is, that would strongly boost the viability of assigning resources to improving support on Linux. Problem is a lot of people out there seem to think Linux is already that popular, and that's simply not the case in reality when it comes to video games. If the discussion is about back end web and email servers it's an entirely different situation, but desktop gaming... no chance. GOG does not publish Linux usage statistics currently, but I would be shocked and surprised if more than 0.5% of GOG customers are gaming on Linux at the moment. If that is the case, the "why" doesn't matter.

The TL;DR of this is: Want more Linux support? Get more people using Linux right now as things exist right now thus increasing the size of the potential Linux market and keep doing so until it is large enough that it crosses a threshold that results in GOG (or whatever other company out there) deciding that "the time has come now to consider this".

In the mean time I'll grumble about it along with the rest of you about lack of Galaxy Linux support for now, but at least I understand very clearly the rational reasons why it does not yet exist and probably wont for several years IMHO.
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shmerl: You are missing the point. Pro or not pro Galaxy, Linux now is simply missing releases on GOG because of lack of Galaxy. The trend which will only potentially worsen as time goes on.
Which totally sucks for us, and thus we can (and will) grumble about it naturally. The point I'm trying to make however in all of this, is that we can (and will, and I will too) grumble about it until the cows come home and nobody cares. From a business perspective they have to see or believe the market and money are there first to assign the resources to make it happen, and only then if they don't think they have something better to spend the resources on that give bigger business results.

Sure it sucks for us that Linux support isn't the greatest. Maximizing support for Linux isn't GOG's core mission however. The marketplace has to convince GOG that increasing support for Linux is viable and highly profitable first, in concrete terms that matter to GOG. No matter how difficult this is for us in the collective Linux Master Race(TM) to do, I do not believe this situation is going to change.

It seems that most of us all agree on most things regarding Linux, but only disagree about what needs to be done in order to rectify the situation. Most people speaking on the topic seem to think that the proper way forward is for GOG to shitcan general Galaxy development that appeals to 99% of their core business and allocate a huge chunk of their resources to supporting Linux in hopes and prayers that this will boost their business on Linux to great profitability, while I myself believe that the proper way forward is for Linux enthusiasts to make the platform better, to use positive minded advocacy to get other people to use Linux and to want to game on Linux by both making the platform meet their needs on their terms, and showing them that it is the case in a similar manner. These people then become new Linuxheads who will want to and start buying existing Linux games and increasing the statistics that actually matter - the revenue coming in from Linux sales. Not just on GOG, but on any platform out there including Steam. As the number of people increase, the market pressure those people represent will convince companies like GOG that there is much more money to be made.

Even though those of us in the discussion may differ in our views on that point, keep in mind that the majority of the rest of our views on the Linux platform and open source software in general are probably very similar.


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shmerl: And let's stop this "you should buy more Linux games here, and then GOG might start supporting Galaxy for Linux". GOG decided to support Linux, and if they are reconsidering now, it's not something we can influence. It's a problem with their management, not with GOG users. Other companies invest in Linux gaming market to help it grow.
Ignoring a fact does not make the fact cease to exist however. I'm not suggesting that if GOG made Galaxy available for Linux it wouldn't be good for us Linux enthusiasts. We'd be quite happy about that. I'm suggesting that as a business it is the priority of GOG's management to drive sales and revenue forward and grow the company by allocating their manpower and resources to projects/products/services/features that they perceive to be of maximum value to the wider marketplace, and that the small niche market we represent as Linux enthusiasts is simply not maximum priority at them achieving their business goals at this point in time. I'm no less bummed out about that than you or anyone else is, and I hope I've made that clear in this and other threads. I just fully understand the business side of why it is the case, and can't really blame them for focusing their efforts where they think they'll get the most business growth currently. I'm not happy about it, but I understand it and hope if nothing else, that I'm able to get others to think more deeply about the issue and what needs to happen in the real world to get what we ultimately want.

Our fantasy solutions that put everything we ourselves want front and centre at the expense of everything else, and with GOG's business growth and goals as a distant concern isn't really rational thinking, and certainly not something we're likely going to convince GOG management to change their minds about. We change their minds by proving them wrong, by showing them the market for Linux is larger than they perceive it to be by doing what we can to make that market bigger than it is now. That's a language they can and will understand. We can still rib them about it in the mean time too, but we wont likely get anywhere. :)