Hi,

welcome to the official GOG Galaxy forum thread. Please read the below info first:

== GOG GALAXY FEATURES IN GAMES ==

List of games supporting various GOG Galaxy features:
Achievements: https://www.gog.com/games?feature=achievements&sort=bestselling&page=1
Cloud Saves: https://www.gog.com/games?feature=cloud_saves&sort=bestselling&page=1
Overlay: https://www.gog.com/games?feature=overlay&sort=bestselling&page=1

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (location described on mantis report page)

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- Galaxy cannot be launched by other users on the same computer

== CHANGELOG ==

1.2.49 (November 29, 2018)
- [Windows] Updater now requires administrator privileges to perform update of GOG Galaxy
- [Windows] Security of directories containing GOG Galaxy files has been improved
- [Windows] Updated Code Signing Certificate
- [Windows] Crash reporter has been added to Galaxy Communication Service
Bugfixes:
- Prevented several potential causes of "broken" games, where only way out was reinstalling
- [MacOS] Fixed a crash on shutdown when fatal error was shown

1.2.50 (December 13, 2018)
Changes & Improvements:
- Speed up startup time
- [MacOS] Strengthen up connection security with ClientService
Bugfixes:
- Fixed "disk access problem" when installing games, occuring mostly on fresh installation of GOG Galaxy
- Fixed a rare occurrence of a game update resulting in displaying "unknown game version"

1.2.51 (December 20, 2018)
- Improved Korean translations
- Fixed connection to notifications pusher in GOG Galaxy SDK

1.2.54 (March 14, 2019)
Changes and Improvements:
- Updated Chromium version to 71:
- Better performance
- Fixes playing Twitch videos on profiles
- Fixes playing Wistia videos
- Security fixes in the game installation process
- Security fixes in GOG Galaxy update process
- GOG Galaxy Updater should perform better under poor network conditions
Bugfixes:
- [macOS] Fixed passing multiple commandline arguments to games
- [macOS] Multiple "friend online" notifications will no longer appear when system wakes up
- Dates are now properly displayed in cloud saves conflict window

1.2.55 (April 17, 2019)
- Hotfix for unintentional opening of Facebook link after entering Forum

1.2.56 (May 06, 2019)
Bugfixes:
- [Windows] GOG Galaxy will fix the path to its internal services, if it finds it is wrong
- Updating of games' local dependencies (e.g. Dosbox) will be handled correctly
- Unexpected files in games' directories will no longer cause failure of games’ update

1.2.57 (June 12, 2019)
Changes and Improvements:
- Minor download speed optimizations
- Changes in PayPal payment flow
Bugfixes:
- Fixed rare crash occurence when reordering games' updates and installations
- GOG Galaxy will correctly reconnect to GOG services after long time of no internet connection

1.2.58 (September 13, 2019)
macOS:
- Enabled hardened runtime, making our application more secure
- Implemented Apple's notarization

1.2.59 (September 23, 2019)
Overlay:
- [Windows] Fixed crash in Overlay affecting some games (including Fallout 3 (Radeon only) and Dragon Age: Origins)
Achievements:
- [Windows] Fixed issue with achievements sometimes not being saved while playing offline

1.2.60 Beta (07 October, 2019)
General:
- Updated CEF version to 3729 (Chromium to 74)
- Security fixes
Updater:
- Will no longer download updates at startup, they will be downloaded in the background, while the application is running
- [Windows] No additional UAC prompt during update

1.2.61 Beta (October 23, 2019)
Updater:
- Fixed an issue where non-admin users would not be able to update to newer versions of GOG Galaxy

1.2.62 Beta (October 30, 2019)
Overlay:
- Fixed crashes for various games

1.2.63 (December 02, 2019)
General:
- Updated CEF version to 3729 (Chromium to 74)
- Security fixes
Updater:
- Will no longer download updates at startup, they will be downloaded in the background, while the application is running
- [Windows] No additional UAC prompt during update
Overlay [Windows]:
- Now supports games which use Vulkan API (e.g. Jupiter Hell, X4: Foundations)
- Fixes crashes for various games

1.2.64 (December 04, 2019)
- Hotfix for launching games

1.2.66 (January 23, 2020)
- Added information about GOG Galaxy 2.0 Open Beta
- Optimization related to showing download progress
- Fixed an issue where Overlay did not launch for some games that use Vulkan
- [Windows] Updated code signing certificate
- [MacOS] Crash fixes

1.2.67 (February 24, 2020)
General:
- [Windows] GOG Galaxy will now show a warning when trying to run on non-NTFS file systems
- Improved security of the application
- Updated POCO library
GOG GALAXY Update:
- Fixes for bugs in the GOG Galaxy update process

It's usually enabled by default if a game supports cloud saving. To check whether a supported game has cloud saving active, go to the game in question in Galaxy, click "More" then select "Settings" from the the "More" drop down menu and you should see the cloud saving setting there.

I am not sure but perhaps running Galaxy as admin may have something to do with it? Can you try to reproduce the problem without running Galaxy as admin, please?

Just trying to eliminate variables with my suggestion :)

Without going into too many details, every save that your game stores in the local folder is also in the GOG Galaxy Cloud - that's regarding the checking part. As for editing / deleting saves: if you launch the game and edit or remove saves from within the game then they should be removed from the cloud once you exit the game (keep in mind that for this to work, saves must be deleted when the game is running)

Hi,

sorry if you are experiencing this issue. We suspect this is a problem of running Galaxy over Remote Desktop, which we do not currently support. If you think this is not your case, please open an issue at http://mantis.gog.com, attaching your logs and any information about your machine that you might find relevant (for example using other remoting software, using Active Directory, or having any non-basic setup in terms of user accounts).

Regards,

Liosan

It might change in the future to be more seamless (people probably used to other clients that force it), but this is the case. If you're using the desktop icon - it will take you straight to your game without GOG Galaxy time tracking, overlay, cloud saves sync trigger (it will sync later of course) etc. So if you'd uninstall GOG Galaxy (for some crazy reason!) this icon still works.
I recommend running your games through in-Galaxy play option. :)

Hi all,

we had an outage yesterday, and most of the above issues can be traced to that. We have managed to solve most of the problem by now :) Sorry for the trouble.

Liosan

Thanks for those links, I'll look into those. I'm definitively not saying this is strictly Remote Desktop related. Well, especially the one on MacOS isn't :) We're looking into these issues right now.

Liosan

Definitely send your logs to mantis bug tracking system, instructions are here:
https://www.gog.com/forum/general/gog_galaxy_official_discussion_thread/post1

Large library is known to be slowing down especially opening the Galaxy Client, but it might be that or something different.
We have a room for improvements there, so it would be nice to look at your logs.

Did you install this game via standalone installer, or via Galaxy Client?
Could you describe the "when I go to update it" step?

I would recommend contacting support, so they can check the game itself.

Hi yongra,

The message about "Connection to GOG Galaxy Communication Service was lost" is unrelated to our server outage. It is a problem on your machine, most commonly due to using Remote Desktop - which GOG Galaxy does not currently support.. If you are experiencing this without using Remote Desktop, then please report an issue at http://mantis.gog.com

Liosan

Which game you're referring to?

I can confirm something similar (less time to wait than for you, but it's still long) happens on my network at home, possibly on any network outside of GOG HQ. :)

Also, we'll see into why you see "There are no downloads for this game" before the data loads (obviously false information).

Bugfixes for freezes are coming in next update 1.2.7 AKA bug hunting. :) I hope it will resolve your issue.

Install GOG Galaxy, then try to use Scan&Import method (top-left GOG logo -> Scan & Import ; or your game view -> MORE -> manage installation -> import folder) to import your games. If it's a success, you can try Veryfy & Repair (game view -> MORE -> manage installation -> Verify/Repair).

If the games won't import for you - go to your library and install them and override your games locations.
I recommend to backup those games saves just in case.

Next time you can contact our support for that. :)

Hi all,

we just released GOG Galaxy 1.2.7, mostly with a bunch of stability improvements and bugfixes. You'll find the changelog in the usual spots - in the pinned post in this thread, and in the menu in top left corner of GOG Galaxy :)

Liosan