Buckid: After seeing this one erupt all over the internet for the last few hours, as best as I can tell, hardly anybody is actually upset about the inclusion of transsexual characters in gaming. Most of the gamers I've seen talking about this have actually been very supportive.
The big issues seem to be:
1) Nobody likes being interrupted during their fantasy RPGs to be preached at. Most of the criticism I've seen is that the writing is incredibly ham-fisted, and appears to be more interested in pushing an agenda rather than telling a good story that just, y'know, happens to includes trans characters in an engaging and naturalistic manner. (Trans players themselves seem to be quite upset by this type of writing, and seem to think that it does more harm than good to them to be patronized in this way by well-meaning, but ultimately misguided writers.)
2) People in group 1 really, really don't like to be accused of being bigots, just for criticizing bad writing, especially by the people whose game they are planning on buying. (That's just plain awful customer service, and the reason that I won't be buying this game.) This is a problem that has been cropping up in many communities for years, in that there are a lot of very hateful people who seem to enjoy mobbing and harassing others with baseless accusations of being "misogynistic", "homo/transphobic", racist, etc., which is appears to be basically an evolution of classic trolling that tries to hold the vague appearance of having some kind of moral backing. (It doesn't.)
The only thing I can suggest for this problem is that communities need to get better at policing these people, and that anybody who starts throwing these accusations around should be treated in exactly the same way that other persistent trolls are. Also, customers should be showing zero tolerance towards developers that attack their customers in this way.
No one is calling people bigots for criticising bad writing though. This whole furore wouldn't have even existed if the expansion just contained poorly written NPCs. Instead, it contained one (possibly) poorly written NPC that happens to be LGBT. If gamergates are really so up in arms about shoddily written minorities, why aren't they also outraged about all the other instances of stereotypes in games? They're not, because they're focussed on attacking the people trying to change the status quo, that being white males>all else. It's a smoke screen, and anyone who can't, or won't see that, is either dangerously naive or drinking deep from the coolade pitcher.