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Hi,

welcome to the official GOG Galaxy forum thread. Please read the below info first:

== GOG GALAXY FEATURES IN GAMES ==

List of games supporting various GOG Galaxy features:
Achievements: https://www.gog.com/games?feature=achievements&sort=bestselling&page=1
Cloud Saves: https://www.gog.com/games?feature=cloud_saves&sort=bestselling&page=1
Overlay: https://www.gog.com/games?feature=overlay&sort=bestselling&page=1

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (location described on mantis report page)

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- Galaxy cannot be launched by other users on the same computer

== CHANGELOG ==
1.2.40 (March 28, 2018)
Changes and Improvements:
- Ability to log in or register a new account with your Facebook account
- Suggested friends will be visible on the bottom of Friends window
- New Find Friends window with suggested friends will be opened when you click "+" in Friends window
- Optimized network transfer in updater and fetching data for installation screen
- Galaxy version is now displayed in the settings window

Bugfixes:
- [Windows] Fixed font rendering in Friends window on 100% dpi scaling

1.2.41 (April 23, 2018)
Changes and Improvements:
- User Profiles - a personal space for every GOG.com user for socialising among members of the community.
* compare your game statistics with friends
* see what your friends are currently playing
* share text, photos and videos
* personalise profile with your description and backgrounds from the games you own

- Speed up aborting cloud sync in case of service downtime
- Changed default number of download threads back to 10, due to reports of a decrease in download speed

Bugfixes:
- Fixed message on game uninstallation
- Fixed a rare crash in games caused by Galaxy SDK

1.2.42 Beta (May 10, 2018)
Changes and Improvements:
- Change in internal database architecture
- [Windows] Several improvements in rendering of Galaxy icon

Bugfixes:
- Aborting and pausing downloads will happen nearly immediately
- Adjusted default size of friends window

1.2.43 (May 29, 2018)
Changes and Improvements:
- Clicking on users in the game view and Find Friends window, will now take you to their profile. (in Friends window opening chat is the default action)
- Improved download process to avoid long download time of last few percents of the game
- Right-clicking on a desktop notification dismisses it.
Bugfixes:
- Fixed database migration issues, which popped out in the last Beta release
- Fixed issue with sockets which may has caused issues with download
- Fixed a crash when trying to resolve cloud saves conflict
- GOG Galaxy will no longer crash when trying to open pdf files - instead it will open them in external browser
- Fixed an issue with Galaxy being unresponsive for a long time on startup and in a few other scenarios

1.2.44 (June 13, 2018)
Bugfixes:
- GOG Galaxy no longer crashes when it is being launched by one of game's shortcuts on the desktop and the game is not updated to the latest version
- Fixed an issue where some of MSVC exit codes were treated as failure, whilist they should be a success. Fixes recent problems with installation of Moonlighter
- Fixed an issue with Verify/repair after failed installation

1.2.45 (11 July, 2018)
Changes and Improvements:
- When hovering over mutual friends in friends suggestions - you can see the full list of mutual friends.
- GOG Galaxy will no longer treat non-zero exit codes returned from dependency installers (such as Physx, Visual C++ Redistributables) as failure (caused configuration error on installation)
Bugfixes:
- Allows users to download cloud saves backup for all games with enabled cloud saves
- GOG Galaxy will no longer be locked out from launching, if Galaxy Updater cannot launch at all
- Upon update, invalid leftovers from database will be removed. They were caused by a bug with verify/repair (which was fixed in 1.2.44)
- Running a webinstaller again will not interfere with already running installation process
- "Continue previous session" setting will correctly restore last web content (game card, forum topic etc.)
- When showing a conflict, GOG Galaxy will not show invalid date anymore (It may still happen once until conflict is resolved)
- In case when GOG Galaxy is unable to fetch ownership information about not installed game (eg. User is not logged in), Install/Buy button will be disabled, instead of showing spinner infinitely. Play button is always enabled, when game is installed

1.2.46 (October 2, 2018)
Changes and Improvements:
- Improved stability when installing/updating games
- Changed last known part of GOG Galaxy app from TLS 1.0 to TLS 1.2
- Added Korean and Chinese Traditional to list of languages with limited support
- [MacOS] It is no longer possible to close Galaxy Updater application window
Bugfixes:
- Fixed an issue with installations not resuming after failure (for instance due to poor network)
- Importing some games installed by older installers is fixed (eg. Crusader: No Regret™)

1.2.47 (October 22, 2018)
Changes & Improvements:
- Better Korean translations
Bugfixes:
- Fixed a bug where sometimes a blank screen would be shown to users when store / other page failed to respond
- Changed error text that shows after page fails to load to be more informative
Windows Overlay:
- Saving screenshots will work when User's home folder contains non-ASCII characters (e.g. Cyrillic)
- Other fixes for screenshots in some games (e.g. Balrum, Death's Gambit)
- Fixed scaling issues for some games (e.g. Eden)
- Fixes for OpenGL games allowing us to enable Overlay support for the following games:
- Transport Fever
- Simon the Sorcerer
- WH40k Gladius - Relics of War
- Fixes for DX 11 games allowing us to enable Overlay support for the following games:
- King Arthur II
- Fixes for DX 10 games allowing us to enable Overlay support for the following games:
- Crysis
- Anno 1404
- Two Worlds VE
- Fixes for DX 9 games allowing us to enable Overlay support for the following games:
- Treasure Adventure World

1.2.49 (November 29, 2018)
- [Windows] Updater now requires administrator privileges to perform update of GOG Galaxy
- [Windows] Security of directories containing GOG Galaxy files has been improved
- [Windows] Updated Code Signing Certificate
- [Windows] Crash reporter has been added to Galaxy Communication Service
Bugfixes:
- Prevented several potential causes of "broken" games, where only way out was reinstalling
- [MacOS] Fixed a crash on shutdown when fatal error was shown

1.2.50 (December 13, 2018)
Changes & Improvements:
- Speed up startup time
- [MacOS] Strengthen up connection security with ClientService
Bugfixes:
- Fixed "disk access problem" when installing games, occuring mostly on fresh installation of GOG Galaxy
- Fixed a rare occurrence of a game update resulting in displaying "unknown game version"

1.2.51 (December 20, 2018)
- Improved Korean translations
- Fixed connection to notifications pusher in GOG Galaxy SDK

1.2.54 (March 14, 2019)
Changes and Improvements:
- Updated Chromium version to 71:
- Better performance
- Fixes playing Twitch videos on profiles
- Fixes playing Wistia videos
- Security fixes in the game installation process
- Security fixes in GOG Galaxy update process
- GOG Galaxy Updater should perform better under poor network conditions
Bugfixes:
- [macOS] Fixed passing multiple commandline arguments to games
- [macOS] Multiple "friend online" notifications will no longer appear when system wakes up
- Dates are now properly displayed in cloud saves conflict window

1.2.55 (April 17, 2019)
- Hotfix for unintentional opening of Facebook link after entering Forum

1.2.56 (May 06, 2019)
Bugfixes:
- [Windows] GOG Galaxy will fix the path to its internal services, if it finds it is wrong
- Updating of games' local dependencies (e.g. Dosbox) will be handled correctly
- Unexpected files in games' directories will no longer cause failure of games’ update

1.2.57 (June 12, 2019)
Changes and Improvements:
- Minor download speed optimizations
- Changes in PayPal payment flow
Bugfixes:
- Fixed rare crash occurence when reordering games' updates and installations
- GOG Galaxy will correctly reconnect to GOG services after long time of no internet connection
Post edited 4 days ago by TheTomasz
After updating to the latest version the window will jump round if you click on a game:

Reproduce:

Windows 10
Snap the client to the side of the screen
Click on one of the installed games in the sidebar
Client will un-snap from the side of the screen and get small

ANyone else having this issue?
Is it me or is GOG Galaxy slowing down? It seems to load slower since the last update.
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Liosan: We are aware of the issue, the version we just released has a slight improvement for this problem, we are planning some more.

And thanks for the appreciation! :)

Liosan
I can see an improvment for sure... good job. I can actually install a game now without having to restart Galaxy. Even importing over 30 games seemed more smooth, seems like Galaxy was able to load the pictures, etc. whout being choked to death (though a few games failed to auto update even though the version was unknown). :)
Recently I just have the problem of not being able to use my GOG Galaxy . I will execute it to run and it won't launch but the system (Windows 10) will show it running in the background but I can't use it nor see it anywhere...

This is something very recent and I don't know what I can do to fix it. Anyone else having this problem? Appears that it is happening since the last update because before that everytime I turned on my computer Galaxy opened just fine at the start.
Post edited December 11, 2017 by willyto
I just noticed something: the previous GOG Galaxy setups said the verified publisher is "GOG Limited," but the setup for the latest version says the publisher is "GOG Sp. z o.o" And this is from the official GOG Galaxy download page.

Is this some weird mistake?
avatar
MadDemon64: I just noticed something: the previous GOG Galaxy setups said the verified publisher is "GOG Limited," but the setup for the latest version says the publisher is "GOG Sp. z o.o" And this is from the official GOG Galaxy download page.

Is this some weird mistake?
Same here when you execute Gog Galaxy as administrator it says "GOG Sp. z o.o"

I tried to reinstall Galaxy and it didn't let me because my version was the same, then it gave my an error when trying to launch it for the 5 time and the next try I was able to open and install Spellforce 3, computer crashed later and now I can't open again Gog Galaxy.
Post edited December 11, 2017 by willyto
Similiar problem here, I updated the client yesterday or so, and now the thing wont launch. At first it ran in the background but did nothing, no window opened. Now when I try to launch it, it immediately crashes.
avatar
MadDemon64: I just noticed something: the previous GOG Galaxy setups said the verified publisher is "GOG Limited," but the setup for the latest version says the publisher is "GOG Sp. z o.o" And this is from the official GOG Galaxy download page.

Is this some weird mistake?
No, this is correct.

GOG was officially incorporated in Cyprus for tax reasons but always operated from a daughter company in Poland. My guess is that the tax savings aren't as big as they used to be and on top of that quite a few people (especially in the US) had trouble when transfering money to Cyprus (since Cyprus was a tax haven it was also misused by many fraudsters).

So GOG simply closed down the parent company while transfering all of its assets to the daughter company which became the new 'official' GOG. Hence the new name on the digital signatures.
Post edited December 11, 2017 by Geralt_of_Rivia
Hello there! I treid to start a new thread but it is processing endlessly ^^

Might be the wrong forum, but I didn't find a technical support forum, so here it goes:

I already contacted the support staff concerning this, but it helped with no prevail.
Whenever I start GOG Galaxy, it just will not start, that is it will, but in like 15 minutes or so.
The Task Manager registers short the "Galaxy Client Service", and presistently the "Galaxy Updater Application".

Here is the following text I received, and followed step by step (except the one with logfiles):

"First, uninstall GOG Galaxy by running the unins000.exe file located in the GOG Galaxy installation folder (by default C:\Program Files (x86)\GalaxyClient).

Then please make sure that the following folders are also removed:

C:\ProgramData\GOG.com
C:\Users\All Users\GOG.com
C:\Users\*username*\AppData\Local\GOG.com\Galaxy\Configuration

You may need to show hidden files and folders in the "Folder and search options", if you haven't done so already.

Next, please restart your computer and open the CMD window by pressing the Windows key+R and type cmd. Then use this command: sc delete GalaxyClientService

To make sure that the registry is free of any entries from the client, please press the Windows key+R again, type regedit and press Enter to open the registry editor. From there, go to HKEY_CURRENT_USER -> Software -> GOG.com. If Galaxy has been uninstalled correctly, the folder should either be empty or completely non-existent. If there are still entries from Galaxy remaining, even though the client has been uninstalled, please right-click on them and delete them (preferably one by one).

Restart your computer again, then download the latest version of GOG Galaxy from our website: [LINK] and run the installation with administrative privileges.

Also, please make sure that you have both x64 and x86 versions of the 2015 Visual C++ Redistributable Libraries installed: [LINK]

Launch GOG Galaxy as administrator, and log in using your GOG.com account. None of the installed games will be automatically recognized by Galaxy, but you can easily add them by using the Scan and Import Folders option, under the GOG icon in the top left corner.

If that still doesn't help, please let me know what kind of security software are you using and send me Galaxy's log files, which can be found here: C:\ProgramData\GOG.com\Galaxy\logs"



So, the problem remains, I didn't make any changes of my security software, it worked well before with just fine.
But here's the thing: I can start the games themselves with no problems. I start Divinity 2 in the Games Folder, no problem. I start Gwent, no problem at all, have also still my friendlist and can contact them. But when I start then like my 3rd game, the GOG Galaxy Window finally shows up.

Also, what I noticed: The GOG Galaxy depends on the Microsoft Visual Redistributable, alright. And it runs it with the x86 version. However, the official Microsoft version I downloaded on their website, is the 14.0.23026 version. When downloading and installing GOG Galaxy, it installs another version, the 14.0.24212 (which also is shown in the Galaxy Dependencies folder). I wonder why's that.

Can anyone could explain, what's causing this issue? Which logfiles are the ones of interest?
avatar
MadDemon64: I just noticed something: the previous GOG Galaxy setups said the verified publisher is "GOG Limited," but the setup for the latest version says the publisher is "GOG Sp. z o.o" And this is from the official GOG Galaxy download page.

Is this some weird mistake?
avatar
Geralt_of_Rivia: No, this is correct.

GOG was officially incorporated in Cyprus for tax reasons but always operated from a daughter company in Poland. My guess is that the tax savings aren't as big as they used to be and on top of that quite a few people (especially in the US) had trouble when transfering money to Cyprus (since Cyprus was a tax haven it was also misused by many fraudsters).

So GOG simply closed down the parent company while transfering all of its assets to the daughter company which became the new 'official' GOG. Hence the new name on the digital signatures.
Makes sense to me. Thanks.
So, a reply would be nice dear GOG team. The client is starting after like 15 to 30 minutes after launching it. I have this problem since the client updated the last time.

This doesn't seem like a minor problem, does it?
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IIHectorII: So, a reply would be nice dear GOG team. The client is starting after like 15 to 30 minutes after launching it. I have this problem since the client updated the last time.

This doesn't seem like a minor problem, does it?
We can only help you if you send us your logs on http://mantis.gog.com/bug_report_page.php

Out of curiosity: How many games do you have installed?
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IIHectorII: So, a reply would be nice dear GOG team. The client is starting after like 15 to 30 minutes after launching it. I have this problem since the client updated the last time.

This doesn't seem like a minor problem, does it?
I've noticed a similar problem with my client too. Not to a degree as severe as yours, but I've noticed that GOG launches a lot slower now.
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IIHectorII: So, a reply would be nice dear GOG team. The client is starting after like 15 to 30 minutes after launching it. I have this problem since the client updated the last time.

This doesn't seem like a minor problem, does it?
avatar
Johny.: We can only help you if you send us your logs on http://mantis.gog.com/bug_report_page.php

Out of curiosity: How many games do you have installed?
I will post the log files later, when I have some time to test this, thx for the link. Currently I have 9 games installed.
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Johny.: We can only help you if you send us your logs on http://mantis.gog.com/bug_report_page.php

Out of curiosity: How many games do you have installed?
avatar
IIHectorII: I will post the log files later, when I have some time to test this, thx for the link. Currently I have 9 games installed.
OK, from what I can see we had this reported through support, and will work on a fix for that. Sorry for the issue. :(