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Hi,

welcome to the official GOG Galaxy forum thread. Please read the below info first:

== GOG GALAXY FEATURES IN GAMES ==

List of games supporting various GOG Galaxy features:
Achievements: https://www.gog.com/games?feature=achievements&sort=bestselling&page=1
Cloud Saves: https://www.gog.com/games?feature=cloud_saves&sort=bestselling&page=1
Overlay: https://www.gog.com/games?feature=overlay&sort=bestselling&page=1

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (location described on mantis report page)

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- Galaxy cannot be launched by other users on the same computer

== CHANGELOG ==
1.2.40 (March 28, 2018)
Changes and Improvements:
- Ability to log in or register a new account with your Facebook account
- Suggested friends will be visible on the bottom of Friends window
- New Find Friends window with suggested friends will be opened when you click "+" in Friends window
- Optimized network transfer in updater and fetching data for installation screen
- Galaxy version is now displayed in the settings window

Bugfixes:
- [Windows] Fixed font rendering in Friends window on 100% dpi scaling

1.2.41 (April 23, 2018)
Changes and Improvements:
- User Profiles - a personal space for every GOG.com user for socialising among members of the community.
* compare your game statistics with friends
* see what your friends are currently playing
* share text, photos and videos
* personalise profile with your description and backgrounds from the games you own

- Speed up aborting cloud sync in case of service downtime
- Changed default number of download threads back to 10, due to reports of a decrease in download speed

Bugfixes:
- Fixed message on game uninstallation
- Fixed a rare crash in games caused by Galaxy SDK

1.2.42 Beta (May 10, 2018)
Changes and Improvements:
- Change in internal database architecture
- [Windows] Several improvements in rendering of Galaxy icon

Bugfixes:
- Aborting and pausing downloads will happen nearly immediately
- Adjusted default size of friends window

1.2.43 (May 29, 2018)
Changes and Improvements:
- Clicking on users in the game view and Find Friends window, will now take you to their profile. (in Friends window opening chat is the default action)
- Improved download process to avoid long download time of last few percents of the game
- Right-clicking on a desktop notification dismisses it.
Bugfixes:
- Fixed database migration issues, which popped out in the last Beta release
- Fixed issue with sockets which may has caused issues with download
- Fixed a crash when trying to resolve cloud saves conflict
- GOG Galaxy will no longer crash when trying to open pdf files - instead it will open them in external browser
- Fixed an issue with Galaxy being unresponsive for a long time on startup and in a few other scenarios

1.2.44 (June 13, 2018)
Bugfixes:
- GOG Galaxy no longer crashes when it is being launched by one of game's shortcuts on the desktop and the game is not updated to the latest version
- Fixed an issue where some of MSVC exit codes were treated as failure, whilist they should be a success. Fixes recent problems with installation of Moonlighter
- Fixed an issue with Verify/repair after failed installation

1.2.45 (11 July, 2018)
Changes and Improvements:
- When hovering over mutual friends in friends suggestions - you can see the full list of mutual friends.
- GOG Galaxy will no longer treat non-zero exit codes returned from dependency installers (such as Physx, Visual C++ Redistributables) as failure (caused configuration error on installation)
Bugfixes:
- Allows users to download cloud saves backup for all games with enabled cloud saves
- GOG Galaxy will no longer be locked out from launching, if Galaxy Updater cannot launch at all
- Upon update, invalid leftovers from database will be removed. They were caused by a bug with verify/repair (which was fixed in 1.2.44)
- Running a webinstaller again will not interfere with already running installation process
- "Continue previous session" setting will correctly restore last web content (game card, forum topic etc.)
- When showing a conflict, GOG Galaxy will not show invalid date anymore (It may still happen once until conflict is resolved)
- In case when GOG Galaxy is unable to fetch ownership information about not installed game (eg. User is not logged in), Install/Buy button will be disabled, instead of showing spinner infinitely. Play button is always enabled, when game is installed

1.2.46 (October 2, 2018)
Changes and Improvements:
- Improved stability when installing/updating games
- Changed last known part of GOG Galaxy app from TLS 1.0 to TLS 1.2
- Added Korean and Chinese Traditional to list of languages with limited support
- [MacOS] It is no longer possible to close Galaxy Updater application window
Bugfixes:
- Fixed an issue with installations not resuming after failure (for instance due to poor network)
- Importing some games installed by older installers is fixed (eg. Crusader: No Regret™)

1.2.47 (October 22, 2018)
Changes & Improvements:
- Better Korean translations
Bugfixes:
- Fixed a bug where sometimes a blank screen would be shown to users when store / other page failed to respond
- Changed error text that shows after page fails to load to be more informative
Windows Overlay:
- Saving screenshots will work when User's home folder contains non-ASCII characters (e.g. Cyrillic)
- Other fixes for screenshots in some games (e.g. Balrum, Death's Gambit)
- Fixed scaling issues for some games (e.g. Eden)
- Fixes for OpenGL games allowing us to enable Overlay support for the following games:
- Transport Fever
- Simon the Sorcerer
- WH40k Gladius - Relics of War
- Fixes for DX 11 games allowing us to enable Overlay support for the following games:
- King Arthur II
- Fixes for DX 10 games allowing us to enable Overlay support for the following games:
- Crysis
- Anno 1404
- Two Worlds VE
- Fixes for DX 9 games allowing us to enable Overlay support for the following games:
- Treasure Adventure World

1.2.49 (November 29, 2018)
- [Windows] Updater now requires administrator privileges to perform update of GOG Galaxy
- [Windows] Security of directories containing GOG Galaxy files has been improved
- [Windows] Updated Code Signing Certificate
- [Windows] Crash reporter has been added to Galaxy Communication Service
Bugfixes:
- Prevented several potential causes of "broken" games, where only way out was reinstalling
- [MacOS] Fixed a crash on shutdown when fatal error was shown

1.2.50 (December 13, 2018)
Changes & Improvements:
- Speed up startup time
- [MacOS] Strengthen up connection security with ClientService
Bugfixes:
- Fixed "disk access problem" when installing games, occuring mostly on fresh installation of GOG Galaxy
- Fixed a rare occurrence of a game update resulting in displaying "unknown game version"

1.2.51 (December 20, 2018)
- Improved Korean translations
- Fixed connection to notifications pusher in GOG Galaxy SDK

1.2.54 (March 14, 2019)
Changes and Improvements:
- Updated Chromium version to 71:
- Better performance
- Fixes playing Twitch videos on profiles
- Fixes playing Wistia videos
- Security fixes in the game installation process
- Security fixes in GOG Galaxy update process
- GOG Galaxy Updater should perform better under poor network conditions
Bugfixes:
- [macOS] Fixed passing multiple commandline arguments to games
- [macOS] Multiple "friend online" notifications will no longer appear when system wakes up
- Dates are now properly displayed in cloud saves conflict window

1.2.55 (April 17, 2019)
- Hotfix for unintentional opening of Facebook link after entering Forum

1.2.56 (May 06, 2019)
Bugfixes:
- [Windows] GOG Galaxy will fix the path to its internal services, if it finds it is wrong
- Updating of games' local dependencies (e.g. Dosbox) will be handled correctly
- Unexpected files in games' directories will no longer cause failure of games’ update

1.2.57 (June 12, 2019)
Changes and Improvements:
- Minor download speed optimizations
- Changes in PayPal payment flow
Bugfixes:
- Fixed rare crash occurence when reordering games' updates and installations
- GOG Galaxy will correctly reconnect to GOG services after long time of no internet connection
Post edited June 12, 2019 by TheTomasz
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linuxkernel: So fine, I try to play older game Dark Star One. Installer has no clue what size, bunch of random numbers. Installer hangs "checking local files." Try to cancel but can't. Also can't shutdown client. Have to terminate all threads in tree.

Remove install manually and tried again. Now downloads at 0.2MB/s on a Fibre 200/200Mbit connection.

Not impressed to say the least.
In the case of DarkStar One Galaxy is probably trying to protect you... ;-)
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bushwhacker2k: I have been playing Neverwinter Nights and recently my cloud saves have been going over my limit (200mb). I like being able to keep saves so I'd prefer to fix this instead of just not using cloud saves.

My problem is that I'm not certain what is being saved on the cloud and what isn't, which makes it hard to know what to get rid of.

Is there a way to see specifically what I'm saving to the cloud?
Yes, it is. The Galaxy cloud saves are stored under more->backup & goodies so that you will be able to back them up.
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celroid: And support is useless, just how incompetent is the development team there?
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kittehoverlord: They seem to be doing a good job. Perhaps you should upload your logs to the mantis website and open a bug report or add to an already existing one.
But shouldn't that have been the reply celroid should have gotten from support instead of "sorry we cannot figure out what went wrong"?
Post edited March 20, 2018 by MarkoH01
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bushwhacker2k: I have been playing Neverwinter Nights and recently my cloud saves have been going over my limit (200mb). I like being able to keep saves so I'd prefer to fix this instead of just not using cloud saves.

My problem is that I'm not certain what is being saved on the cloud and what isn't, which makes it hard to know what to get rid of.

Is there a way to see specifically what I'm saving to the cloud?
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MarkoH01: Yes, it is. The Galaxy cloud saves are stored under more->backup & goodies so that you will be able to back them up.
I see "Neverwinter Nights Diamond - Saves backup", and when I click it, it seems to act like it's downloading something with a size of .1 MB. It doesn't seem to do anything past that. How do I use this?
Did they add auto detect installed games to galaxy? I don't remember games being detected if they were installed before on galaxy. I used to have to scan it for them to appear.
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MarkoH01: Yes, it is. The Galaxy cloud saves are stored under more->backup & goodies so that you will be able to back them up.
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bushwhacker2k: I see "Neverwinter Nights Diamond - Saves backup", and when I click it, it seems to act like it's downloading something with a size of .1 MB. It doesn't seem to do anything past that. How do I use this?
If you open the list of downloads (click on the bar with the down arrow, where the download size and speed are displayed), then you can click the magnifying glass icon (it appears when you hover your mouse over a download) to open the folder.

The cloud saves backup is downloaded to the same location as other backups and goodies (offline installers, soundtracks, etc.), i.e. in the game's folder (under "!Downloads") or the folder set in settings (Downloads -> Other downloads folder).

The size being displayed as 0.1 MB is a known issue.
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bushwhacker2k: I see "Neverwinter Nights Diamond - Saves backup", and when I click it, it seems to act like it's downloading something with a size of .1 MB. It doesn't seem to do anything past that. How do I use this?
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woytazGOG: If you open the list of downloads (click on the bar with the down arrow, where the download size and speed are displayed), then you can click the magnifying glass icon (it appears when you hover your mouse over a download) to open the folder.

The cloud saves backup is downloaded to the same location as other backups and goodies (offline installers, soundtracks, etc.), i.e. in the game's folder (under "!Downloads") or the folder set in settings (Downloads -> Other downloads folder).

The size being displayed as 0.1 MB is a known issue.
Awesome, thanks.
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MarkoH01: But shouldn't that have been the reply celroid should have gotten from support instead of "sorry we cannot figure out what went wrong"?
I don't think so. I don't know anything about the situation other than celroid's post and the image provided shows them doing a good job. If anyone is incompetent, it is celroid for taking his issue to the wrong place for a solution. I am no ``developer'' and even I know how to file a bug report. Hope the helps.
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MarkoH01: But shouldn't that have been the reply celroid should have gotten from support instead of "sorry we cannot figure out what went wrong"?
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kittehoverlord: I don't think so. I don't know anything about the situation other than celroid's post and the image provided shows them doing a good job. If anyone is incompetent, it is celroid for taking his issue to the wrong place for a solution. I am no ``developer'' and even I know how to file a bug report. Hope the helps.
I did not say that they are incompetent and I never meant to do so since I recently had some pretty good conversations with support, especially with Genoan. He was really helpful in my cases. However - every support (not limited to GOG) should be able to tell people who simply went to the wrong place or did file a support ticket incomplete how to do it right. If you try to contact any support desk and you used the wrong number or did not give enough information every support worker will redirect you instead of just saying that he cannot help. That's support 101. "Dear xxx for this specific question we would ask you to fill out a bug support ticket using the url xxx (please include also the requested files) or contact the responsible support under xxxx - we are sure they can assist you further in your request". Should not be too difficult.

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.Ra: Did they add auto detect installed games to galaxy? I don't remember games being detected if they were installed before on galaxy. I used to have to scan it for them to appear.
They did indeed. I noticed this a while ago. IN most cases Galaxy will detevt every new installed game automatically.
Post edited March 21, 2018 by MarkoH01
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MarkoH01: I did not say that they are incompetent and I never meant to do so since I recently had some pretty good conversations with support, especially with Genoan. He was really helpful in my cases. However - every support (not limited to GOG) should be able to tell people who simply went to the wrong place or did file a support ticket incomplete how to do it right. If you try to contact any support desk and you used the wrong number or did not give enough information every support worker will redirect you instead of just saying that he cannot help. That's support 101. "Dear xxx for this specific question we would ask you to fill out a bug support ticket using the url xxx (please include also the requested files) or contact the responsible support under xxxx - we are sure they can assist you further in your request". Should not be too difficult.
You are still calling them incompetent when they aren't, you are just using different words than celrod.They did offer a solution. I saw nothing but a resolution to a problem in the image celrod shared. They did a good job.

celrod felt entitled to more than they gave him ( which was a work around to whatever issue celrod was having and a promise to continue to work on it and get back to celrod if anything changed) , and came here of all places to moan about it.

celrod went to the wrong place and was STILL given, probably the only one available, a solution to their issue. That is all I am saying.
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MarkoH01: and the taskbar icon is blurry. (Win7/64 without aero).
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Fairfox: o yah! just loaded galaxee first tiem in an ageeeEee an' imma greeted by some uuuh weirdo pixel-y (in a legit. breja-bad-wai) icon?! i mean it aint on purpose 'coz it symbolizes 'retro' or whatevs 'coz it looks borked 'n' flatout wrong
(unless it fits perfect lee...)
Even "retro" would look better. This isn't even Pixelart - it's pixel crap ;)
Erm what the hell is up with downloads getting stuck? I got a download stuck at like 95%, been that way for a few hours now. (╯°□°)╯︵ ┻━┻

EDIT: Damn Galaxy is using almost 900MB of RAM currently too.
Post edited March 23, 2018 by BKGaming
So I paused the download last night that wasn't working (I was trying to install Mark of the Ninja) and went to bed. When I woke up this morning I tried it again. Galaxy froze and I had to kill it. Now I restarted Galaxy and it is downloading "something", I say something but the game is being reported as 100% downloaded but something is still downloading. So I have no idea if / or when Galaxy will ever stop while burning possible data that I don't have (bandwidth limit).

Whatever you guys did to the download mechanic, and it appears you did something because it doesn't perform exactly like it was.... isn't working out to well.

I never thought I would say this, but I'm really close to not using it for now. There is just no excuse for these issues on a release version. This would be completely acceptable on a alpha or beta build but this is from lack of proper testing. And beyond that when we report these issues they a lot of times take months to get fixed, if they get fixed at all because you are using a bug report system that you can't effectively manage and respond too.

Right now let's see I have...

- Downloads getting stuck.
- Galaxy freezing and / or crashing.
- RAM usage going through the roof when the above happens.
- Downloads that are still downloading even though they report as 100% complete.
- Icons that go missing after every restart.
- Galaxy has slight render lag whenever I start it, taking a few seconds to fully render.
- Countless other issues that I have reported that aren't fixed yet.

What I feel like is happening right now -> ¯\_(ツ)_/¯

EDIT: Great so I abort the download of Mark of the Ninja, and now when I try to download it again I get a "installation failed" popup.

EDIT2: Finally, after another restart (in which again I had to click on a number of games for their icon to load) the game finally installed about 12 hours later.

EDIT3: For some reason the DLC didn't get installed, and when I install it it gets stuck at 95% and Galaxy continues to download huge amount of ghost data. What the hell is going on with Galaxy?

EDIT4: I just said heck with it and contacted support. I can't get it to download the DLC at all. Support ID #232452 if anyone from GOG is actually reading this.
Post edited March 24, 2018 by BKGaming
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BKGaming: This would be completely acceptable on a alpha or beta build but this is from lack of proper testing.
That's because Galaxy never left Beta. :p
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BKGaming: (...)
I am not the most competent to respond about the problem above, but I can say there are some optimizations in terms of downloading threads and CDNs used incoming. We have observed similar behavior (stuck finishing download) before.

Does anyone reading here have similar issues like BKGaming?