I've tried 4 times at least.

GOG says they cannot refund past some delay, which I understand for the common case of someone changing their mind. And to be fair I've played this game tens of hours already. But in my opinion they should at least refund the few customers who are not able to enjoy the latest fixes and additions to the game, given the circumstances. Without even mentioning a few bugs that only occur on the GOG version and which were ignored by THQ Nordic.

GOG tells us to redirect that request to THQ Nordic (which I did twice). I see a potential problem to prove it's a genuine order though. We'll see but I'm expecting the usual ignorance from their part so it won't even come to that.

Have you tried on their Discord? They usually don't do anything anyway, but there should be at least someone there to answer questions.

Yes, I've tried multiple times. They're kind enough but each time it's "we're looking into this". They won't provide more information when we're asking them how it's possible that it takes more than 4 months to deliver a couple of patches to GOG. I suggested a replacement key on Steam over there too, but they ignored it (or passed the message and it was discarded down the chain).

I'd be interested to know how many GOG customers are waiting for that update. I guess not many.

As I feared, same exact thing when I reported all their games with broken achievements (there are so many of them), or when I reported bugs for Darksiders Genesis that are fixed on Steam instead.

I've also send a mail via the support form at the Website, but sadly get the same "robot" answer :(

"We are sorry for the inconvenience.
We will forward your request to our Production department.
We apologize that we are not able to help you out right now and we assure you that we will do our best to solve the game issues as soon as possible.
Once the fix will be at hand it will be published asap!
Thank you for your understanding and patience!"

If you ask me the situation is outrageous. GOG introduced their "no question asked" refund policy to keep their users happy. You are even allowed to refund just because you disliked the game. When I contacted their support because of tech issues (which were never fixed in most cases - but that's another story) I always got offered a refund if it should take too long. Yet they refuse a refund for a game which is unupdated because of their inability to get their "partners" to do what they have been contractually obliged to? The problem of unupdated games is a problem on GOG (only on GOG) since years and it is GOG who is not willing to go the extra mile because they don't want to scare away their "partners". So the very least they could do to keep their customers is to refund a user who wants to have a game that's up to date so that he can buy it elsewhere. Yes, they have the 30 day deadline but how on earth could anyone know within these 30 days that their "partner" would not care for GOG enough to update their game? This is not the users fault ... it is much more GOG fault for letting their "partners" do what they want - no matter the contract. GOG should show some goodwill and keep theit customers happy by offering a goodwill refnud in this case.

Btw: I am putting the word partners in "" because that's simply not the way true partners would behave. I am disgusted by THQ Nordic (once more) and disappointed by GOG and their inability to decide when a refund should be granted out of goodwill.

And to make matters worse – GOG routinely includes even the worst offenders in sales without any warning.

I contacted the devs, they don't release the beta patches here on GOG because it's more difficult than Steam, if you check the updates tab on steam, you can check that the latest official one is 1.4, the same as GOG. Now, is this fair? No, but THQ always release the official patches with no delay, as soon as an official one arrive, they will upload it to GOG, so not worry friend, the game is not abandoned at all.
Now, you have to take in count that if you play a game for several hours and the game don't have a problem at all, they cannot refound a game because they don't have the money, if you still want the refound then you have to try to contact THQ, only they can garantee your money back after more than a month.

Those are not beta patches. I've already answered that to you before.

There's a hotfix for 1.4, and 1.4.1, which is a significant update. 1.4.1 is not on the release tab but on the news tab, it was misplaced.

And "as soon as an official one arrive, they will upload it to GOG, so not worry friend, the game is not abandoned at all" - I used to think that the next patch would arrange that, but 1.4.1 was dropped too so I'm not so sure we'll ever see a patch, or when.

Yeah, the number of hours I've spend is exactly why I don't blame GOG too much for not refunding (as I said explicitly above, by the way). I think it's up to THQ Nordic to do something about it too - besides, the only solution seems to be compensating with a Steam key, so GOG would not be able to do that. ;)

Haha, yes, I've seen that one a few times. The second message you get is usually this one:

I write them again, but like I said, the game doesn't has an official release, yes, those are big patches with important fixes but not part of the official ones, with the approval of the publisher. When I have an answer I will let you know.

Why do you say they are not official? Of course they are official, they were released by THQ Nordic and offical posts were made about their content.

Nodoby at THQ Nordic could explain why those updates were not received by GOG (if that's true), it's astounding.

Those fixes are not part of the official schedule, the official ones are published under the updates tab, Logic Artist still have the intention to release the game here and the updates too, but those that are certified.
Already write them, now we have to wait, but don't worry, they will update the game once they release something new, THQ always does.

You're incredible. Here are the Steam posts that you are trying so hard to ignore, and the posts on the THQ Nordic official Discord server.

https://store.steampowered.com/news/app/987840/view/3184616660101600555
https://store.steampowered.com/news/app/987840/view/4965793119740285488

https://discord.com/channels/702291215043002430/702291215504375838/963821855695839273
https://discord.com/channels/702291215043002430/702291215504375838/975767961501573202

Are you sure you are talking about the same game? Expeditions: Rome has already been released here, and some updates too, but by THQ Nordic (the publisher), not Logic Artists (the developer).

What do you mean by certified? And do you have any reference to back up anything of what you claim by "official schedule", "certified" and "Logic Artists releasing a game here"? If not, please stop spreading misinformation, it's already confusing as it is.

Send me a DM if you want and will let you know. Not to be worry though the game will keep being update here on GOG too if that is what is worry you.
Fell free to write me, my DM are open.

The water vapour themed store now bundles the classic Doom 3 with the BFG edition.