I'm staring almost in disbelief at another one of these beginner tutorials. Are you seriously trying to appeal to new users? Is no one at GOG aware of the state of disrepair the store is in? My suggestion is simple: if you want to attract new customers, fix bugs and shortcomings that have been around for years first.


• Support is all but non-existent.
The mandatory chatbot is a giant roadblock that prevents many from reaching support in the first place. If you do get through, wait times to get a response are still absurd. When you do get a response to a bug report, your comments are "passed on" after which the ticket is closed and nothing is ever fixed.

• No transparency and communication.
Take for instance this brazen lie, GOG GALAXY Update: we’re improving our tickets submission system!. Do you think we're stupid? You removed the option to submit a bug report, because you haven't checked any of the bug reports in months if not years. Nobody here thinks going through the chatbot that doesn't know about GOG Galaxy is an improvement. You don't respond to anything on the forum anymore, even issue reports on your announcement threads.

• The store doesn't mark owned items as such.
For example, owning The Witcher 3 GOTY/Complete doesn't mark the base game and DLC as owned. Owning BEAUTIFUL DESOLATION Supporter's Pack doesn't mark the Soundtrack and Deluxe Edition as owned. Having redeemed games like Oblivion and Morrowind through Amazon Prime doesn't mark them as owned. And so on, and so on.

• There's no way to permanently filter out certain games, tags, categories, or developers/publishers.
This is especially baffling since you constantly feature "NSFW" games on the homepage and even in newsletters, but don't let users even opt out.

• Most wishlist filters don't work
I reported this on February 18, 2021 and I'm positive you've been aware for many years prior.

• Same goes for games library filters.

• A lot of the ratings on the wishlist are false
(e.g. 5 stars for Cyberpunk 2077 when it actually has 3.7 in the store).

• The number totals (Games, Movies, Wishlist, Wallet) in the user menu at the top are gone.
Some who haven't logged out in ages instead have inaccurate frozen totals.

• Individual achievements no longer show up on profile pages (apart from the Recent Achievements box).

• Profile pages used to show new reviews and forum threads started by the user.
I believe this has been broken since before I even signed up for an account here.

• Community wishlist is a mess.
Reports are ignored. The entire section is littered with duplicates and spam.

• Forum is a mess.
There are weekly floods of spam and you still won't take any measures to prevent this. No reCAPTCHA for new users, no word filter, no nothing. You're just counting on users to report spam and employees to get around to deleting it eventually.

• GOG Galaxy: your flagship product is on life support.
It's been in "beta" for ages without any meaningful new features. On the contrary, you keep chipping away at it, like removing bug reporting and Share Your Stats. Cross-platform chat is still nowhere to be found. Every week, there seems to be a new forum post about third-party store integrations that don't work. Some people are still stranded on a version that can't auto-update. Far too many times people had to be told to disable IPv6 just to get the application to load.

• GOG Galaxy: your own store is buried for no conceivable reason.
You click the magnifying glass in the top left and you end up searching a third-party database of games from other stores. To get to your store, you have to go under the Deals section and click Store, then All Games on the right.

• GOG Galaxy: goodies pack? What's that?
You made a habit out of releasing these, but they're not visible in GOG Galaxy apart from TVGHF Goodie Pack 2022.

• GOG Galaxy: genres are a mess.
Just like store tags are a mess on the site, the same goes for genres in GOG Galaxy. For example, Haven Park and Vesper: Zero Light Edition have no genre defined.


Take a long, hard look at the store. Look at Hogwarts Legacy which peaked at 879308 concurrent players on Steam, but barely passed 700 votes in the community wishlist here. Look at the Insomnia sales with a limited handful copies, which almost all failed to come close to selling out. Compare registered Steam and GOG users on the respective subreddits. Compare the Steam discussion sections with the nearly dead individual game forums here. Look at your microscopic social media engagement.

Said it in a different topic, related to Galaxy, but this applies to GOG overall: They're in maintenance mode, or at least it that's what it seems like.

You get the feeling that they're running a skeleton crew and keeping things working, just barely, with little to no interest in actually moving forward. Why? As much as we can try to guess, only GOG and CDPR can answer that, I suppose - and they won't do it, I am afraid.

This used to be a fairly nice place to shop for games, at one point, more than just the DRM-Free appeal... it's unfortunate how things have turned out.

I totally agree with Ice_Mage & Teilwyn

It seems this Co. expects we celebrate the recent:
-"?source=news" tracker
-Deceptive advertising with fake discounts
-Witcher patch without removing their Galaxy-Only sh*t
-Repeating us (as Awesome Breaking News...) What their limited emails do...

[My fake Yay! goes here]


Fortunately yet, there are some honorable exceptions:
I really hope those at least resist and infect the bunch of bad apples
Real improvement is needed urgently!

Some things to add:

- Fix the forum search function. It's been basically useless for the longest time now. When I try searching for "Dead Space" and the search function goes "HURR DURR NO RESULTS FOR "dead%20space" LOL!!!", it really comes off as amateurish. Guess spaces are actually "dead" to the search function... It is able to cope with single word searches, but the sorting of the results still leaves a lot to be desired.
- Give us the ability to edit reviews. At least once. I'd imagine that'd take a decent amount of traffic from forum mods/support, when every single thing related to reviews doesn't have to go through it. Any further edits can still go through support.
- Also on topic of reviews, being able to see the list of reviews I've written over the years would also be neat.

I think that GOG's staff and management are well aware of a lot of the things listed by the OP. Imho the saddest thing of all is the absurd lack of communication on their end, except for some PR useless stuff here and there... Hell, even Epic has a "we are working on this" type of communication (look at their Trello "action plan").

You talk a lot about GOG Galaxy.

I am on gog.com for 100% Digital Rights Management (DRM) free video games.

I do not care about GOG Galaxy.

I do not care about achievements.

I will never use GOG Galaxy.

Again I do not care about GOG Galaxy.

I hate GOG Galaxy.

I wish GOG Galaxy never existed.

Ok cool auto updates are nice and all.

What ever I do not care about GOG Galaxy.

No, it looks at me right now, grinning.

(silly post of mine, I'll stay out of it)

Huh, some things never change (for the better).

So tell us, just one more time, do you REALLY not care about Galaxy? Will now don my kevlar flak jacket.((;--))

If you want to use GOG Galaxy then go ahead.

I how ever will never ever use GOG Galaxy.

I think that people managing GOG should wake up or get replaced by somebody caring about the store. We've been here forever, we can see there's no direction and no will to improve anything. We've been complaining about pitiful state of the store for years, and while our feedback may fall on understanding ears of GOG staffers we have contact with, their bosses don't seem to care.

I'm just on GOG to buy games, so store not a big concern to me. But GOG should figure out a plan or something to fix the on going issues with their store.

I absolutely agree with everything that has been said here. To add my two cents, no one ever says anything about the actual staff directly. A company is comprised of its subparts (employees). If the subparts are bad, then the whole organization is bad. I always hear GOG is that, or GOG is that from the users and employees making an effort to lay the blame for poor quality on a corporate face. The poor quality comes from the staff as a collective lack of effort. I've even seen their hiring page with all those amenities. Perhaps they should get out of their personal gym and do some actual work. But no, they are more concerned with monitoring language usage and making sure all things are inclusive. lol Thing is, they actually forgot to include the real gamers. Their slogan should be, Tired of the best....try the rest. They've turned into Walmart basically.