[*] And whenever they screw up, like with the freebies on the latest Insomnia sale, they're always willing to compensate for it.
Umm..... How were you compensated in the last Insomnia Sale? I didn't hear of any one being given freebies when they stopped so what was the compensation?
Greetings, mighty ape! I'm one of those rare folks that was gifted after the freebies ran out.
In my case, I got over the freebie limit, got the "You have a Freebie" link, but there was nothing there, which I thought was odd. I didn't have the sense to take a screenshot. When I refreshed the page, I got the dreaded 'Oh noes, they're all gone' message. Not quite knowing what to do, I turned to the Insomnia Sale thread,
On the thread, there was much grumbling about this. However, someone noted that if the site told you you had a freebie coming you could put in a ticket and get one from support. I did, and about week later GoG support, and they checked my story out, then they gifted me one. The reason why it took so long is that I made sure that I missed one before I put in a ticket on Friday before a holiday weekend. I've no grumbles about the length of time it took them to get me one or anything.
Biggest grumble during the sale was the fast rotation (some stuff only made 3 very very short appearances - D&D bundle, for one), and the fact that freebies ran out early in day 2 or 3.