Common Problems
Forum Issues
How can I find forum posts before January 1, 2015?
- Check the archives.

Why won't my post show up?
- This problem could be caused by a number of things.
- If you messed up a tag (for example, leaving out a bracket when making something bold), it won't process properly and give you an endless "Please wait. Processing..." message.
- Similarly, if you try to post a link from an account with less than 7 rep (see: "Why can't I post links?"), this will happen.
- If the post seems to have gone through yet you still can't see it, sometimes it came at a point which started a new page on the thread, causing a known bug whereby the new page will be inaccessible for a small period of time. The solutions for this are either to wait, or attempt to post again after a short while and "bump" the page into visibility.

Why can't I post links?
- This is an anti-spam feature in the forum put in place in order to ensure that bots do not sign up fake accounts for the purpose of posting links to scam websites. If your rep is less than 7, you cannot post links, and if you attempt to, your post will not go through (it may simply say "Please wait. Processing..." without ever actually doing so or closing the box where you're typing your post).

What is "regional pricing"?/Why do I see so many threads complaining about regional pricing?
- Regional pricing refers to the base price of a game being lowered or raised depending on the country.
- GOG "gives back" the price difference to customers who buy these games by adding the difference to your GOG Wallet (store credit which can be used towards other games).
- The community of GOG is somewhat divided on the issue. Generally, people who can buy the same game at a cheaper price on Steam (such as Canadians, for example) tend to be the most upset.
- Another reason that this issue tends to be a point of contention is because one of GOG's original core principles was to ensure regional pricing never entered the store.

How do I lock a thread?/How do I change my thread title?/How do I delete a post?/How do I change my username?
- All of these actions, among others, can be performed by asking one of the blues to do it for you (see: "Who are the 'blues'?").
- If a thread has gotten out of hand or breaks the forum rules, it will sometimes be automatically locked by one of the blues.

How do I add friends?/How does friending work?
- You can request to be friends by going to the friends section of your account.
- Click on the button marked "invite new friend" and type in the username of the person you're looking for, then click "invite" next to their name.
- You can also request to be friends by placing your cursor over somebody's avatar to the left of one of their forum posts, then clicking on "invite to friends".
- Pending friend requests can be found at the top of the friends section of your account.
- You cannot send a friend request to somebody who has blocked you.
- Please understand that the forum community is generally averse to receiving friend requests from strangers or adding friends for the sake of having friends. It would be wise to get to know somebody before sending a friend request.

Why aren't I getting notifications?
- Ever since the new navigation bar was added (in April), notifications for chat messages, friends, forum replies, and game updates have all ceased to work on the website.
- Using Galaxy somewhat alleviates this issue, although bugs have still been reported.
- This section was last updated on July 8, 2017, so the information here could be outdated.

Store Issues
Can I use my G2A keys here?/What's wrong with G2A?
- Keys bought on G2A generally do not work here.
- False GOG keys are often sold on G2A and the site is generally frowned upon here. It is advisable not to buy GOG keys from G2A.

Why won't my review show up?
- Please be patient. Reviews can take up to a few days to appear.
- If your review hasn't appeared after 3-4 days, contact the staff or support for assistance.

How do I edit my review?
- As of yet, reviews cannot be edited manually.
- If you wish to edit a review, contact the staff or support for assistance.

How do I get a Steam key for my game?
- GOG does not give out Steam keys. No such option is available.
- The closest equivalent is GOG Connect (see: "What is GOG Connect") which in fact works the opposite way in that you can get a GOG version of your game if you already have it on Steam.

How do I get the game I want on GOG?/What is the Community Wishlist?
- If you wish to see a game come to GOG (assuming you haven't made it yourself and are attempting to submit it), your best bet is to make an entry on the Community Wishlist.
- This is GOG's system for gauging interest in things to bring to the website and the Galaxy client.
- Go to the appropriate section, then do a search using the bar on the left for your desired game or feature.
- If there are no entries for it yet, you can make your own.
- Please keep in mind that the Wishlist is currently in beta, meaning there may be bugs and other issues.

How does gifting work?
- While the suggested method of inserting a friend's email is an easy method, you can still give a gift without knowing the recipient's email address.
- Enter your own email and you will be sent a code which can be redeemed here. This code can be given to whomever you desire. People on the forum often use this method for giveaways (see: "How do giveaways work?") and trading (see: "How can I trade on GOG?'').
- You can access all gift codes from your order history page.
- If there are multiple games on the code, the recipient can pick and choose what they want to redeem. In this manner, the same code can be given to multiple people.
- Beware that gifting via credit card or PayPal is disabled on new accounts until 3 months after you have spent at least $10 on your account.
- You also may not purchase the same game as a gift more than once per day, nor may you make more than 5 gifts per day.
- The price of a gift will always be equal to the game's US base price or higher. Thus, if you attempt to gift a game that has a lower-than-base price in your region, its price will be increased to the base one.

What is GOG Connect?/Why isn't GOG Connect working for me?/What happened to GOG Connect?
- GOG Connect is a service employed by GOG which allows you to link your Steam account with your GOG account and subsequently get GOG copies of the Steam games you own. At varying times, usually indicated by a news post, you can go to the GOG Connect page, located here, and follow the instructions on the page.
- GOG Connect games are not available forever. After a set period of time, you can no longer redeem whatever games were being offered on your GOG account. The deadline should be mentioned in the news post which has indicated what GOG Connect games are available. If not, it is possible that the staff has not assigned a deadline yet. Contact support or a staff member and ask.
- If GOG Connect is not working, please check that you have followed ALL instructions on the page and checked the FAQ. One commonly-overlooked issue is that people fail to set their Steam profile to "public" (there is a section the left of the page which indicates this, in pink. It was not originally pink, but was made so after numerous cases of this happening). This has to happen so that the program can check your library and see whether you own the available games or not. You may set your profile back to "private" afterwards.
- If GOG Connect is STILL not working, it is possible that the servers are having an overload of users at the moment. Be patient, and try again later. If the deadline is approaching soon and you are still having issues, contact support and let them know about your situation.
- If there are no games available, check to see whether the deadline on the games has passed. If so, there will be nothing available until the next offer. GOG Connect has not necessarily been abandoned. Sometimes there can be a few months in between offers.

Can I remove a game from my account and give it to somebody else?
- Generally, no. There is no method for doing this and the staff will not allow it if asked.
- The only exception is if you bought the game recently (within around 2 weeks) and haven't downloaded it. If this is the case, email support and ask them to convert your game into a gift code, which you can then give to somebody else.
- You can also ask them to give you a refund and convert the game into Wallet funds instead.