Posted February 08, 2021
Lifthrasil: Closing a ticket as 'solved' with a 'none of our business' remark is a statement, that they won't do anything about the problem. The tickets concerning DRM in NMS weren't marked as 'escalated' or as 'in progress'. They were 'solved' and GOG's solution was to do nothing.
B1tF1ghter: Since GOG ADVERTISES itself as 100% DRM-free STORE-WIDE such closure of ticket could be seen as anti-consumer practise and would fall under some consumer protection laws.