Well that is true.

Nope, not at all what I meant, I was only sharing another way to deal with that stuff.

I do indeed get in touch with GOG support first because they are the ones who got my money in exchange for a promise for support. But I do not have infinite patience so when it’s clear they are not going to do anything, I then get in touch with the publisher, the ones who got money from GOG. And then, when the publisher has proved useless too, I finally get in touch with the developers.

I tend to let two weeks pass between each step, sometimes even one or two months, so in the meantime my report tend to be more precise. At the time I reach the developer, I can usually tell them exactly what is going wrong, and sometimes even how to fix it ;)

It’s not about "being mad at GOG" or not wanting to contact developers, but all about getting the service I am paying for, from the company I paid in the first place. Each time I am not asking the store to fix the problems but go directly at the developers, I am actually doing GOG work for free.

This seems like the right approach to me. Especially because it avoids unnecessary multiple "impacts" that hit the developer (GOG, publisher, and yourself) at the same time, all of which you initiated yourself.

I wish more gamers would take this approach and make the effort to complain about a lack of support (i.e., missing patches).

Imo, taking up DRM issues with GOG is the right course of action. GOG are the ones selling the games on a store that purports to be 'DRM-free', and they also have direct contact with the developers. If GOG had any genuine scruples over their DRM-free claim, then if a game were shown to include DRM, ideally they would de-list it from the store, until the DRM issues have been resolved.

Which is what they did many years ago. Until they lost all interest in actually being a DRM-free store. Nowadays they are content with claiming DRM-freeness without actually doing anything for it.

I have no idea if this question has been asked before in this thread, but if a game has StarForce in it, is GOG capable of fully removing it before selling the game to us? Games like King Kong (2005) had StarForce DRM but was still sold through Steam with that PC destroying DRM still intact (until it was delisted for who the fuck knows why). I'd hate to buy an old game from GOG and find out it installs some unwanted software that wrecks my PC.

So far - as much as I know - there's only one game with remnants of DRM protection never being removed: Fear. So IF GOG should release any game which formerly had Starforce in it they would not do it before it has completely been removed or before they actually get their hands on a version that never had it in the first place. Not every DRM will be removed by GOG - in most cases devs simply offer an alternative build without DRM.