JudasIscariot: So we should have somehow restricted your ability to purchase from us with messages such as "We have detected that you are using a Linux operating system. In order to purchase from us you must have a Windows operating system"? I don't think that's the best solution but that's just an opinion of mine :)
Yes? Why not? You won't let me buy DLC because you won't support it (even though I won't ask you to), so why do you let me buy games you won't support, even though I don't ask you to?
Not a single product I own on GOG is officially supported. No, not even the Linux ones.
JudasIscariot: I never said you had to leave and I don't see where I said so. All I was doing is stating that we, the seller, and you, the customer, have some basic rights, nothing more, nothing less. I apologize if my statement implied something else entirely.
And you choose when you exercise those rights, as demonstrated by the OP and by your own admission. It was well within your rights to say "well, you weren't paying attention so tough luck" but you chose not to. Not only was it an unneeded comment (I know what your rights are, I'm trying to convince you to change your terms by illustrating that they are inconsistent with your other terms, not
demanding you do), it also comes across as "Well you know what? You can't do it because we say so, end of discussion".
JudasIscariot: Or just buy the DLC from where you bought the base game from since it's common for DLC to be restricted to the store you purchase the base game from. As I said, we'll be more than happy to refund you the money for the DLC you bought here since you can't redeem it.
I don't want you to refund me, I want you to let me add something I have purchased to my library. If I need to log a support call to get it done, I don't care. I bought it, I want it in my library.
Only on GOG could you need to argue to have something you have purchased from GOG to be put into your GOG library..
JudasIscariot: As for everything else, we've both said our piece and neither of us are going to budge on this matter. GOG can't as we have a standard operating procedure: offer 100% support for everything we sell while selling it on our terms which includes restricting DLCs to the base game.
Yes, GOG can, by changing their standard operating procedure, which hasn't ever been in effect for me anyway.
Do you not think it odd that your standard operating procedure:
1) Gives someone who just started using the site, screwed up because they weren't paying attention and probably won't ever buy anything here because they want things on Steam, what they want, but
2) Doesn't give someone who made it a mission to own the entire catalogue, has gifted almost as much as he bought for himself and doesn't ask for support because he is operating outside the system requirement, what they want.
Isn't that a clue that maybe your SOP needs to be changed?