SOURCE_OF_TRUTH: I would much prefer it if this situation here was discussed in a more civil way.
But degrading support staff and everyone else is not helping.
Obviously, this is the internet and it is full of hate but that is simply not productive and not helpful.
The people reading these forums and posting replies were certainly not involved in the decision to release this on GoG. They do not deserve your hate.
Releasing this game is was a mistake but mistakes happen and can be rectified.
I would immediately purchase this game if the offline experience was a proper one.
I completely agree when it comes to trying to discuss things in a civil way without any hatred and yes, the staff from GOG who replied here probably never was part of the decision GOG made.
However you can't deny that what Chandra posted was as bad of PR as it could be. Many people were complaining. The first thing you do in such a situation is to apologize that this happened in the first place. The second thing is that you try to calm things down and tell your angry customers that you will try to find a solution ASAP. The third thing you do is to offer refunds in case the waiting time might get too long for anyone.
Chandra posted the refund thing and that's all right - then she indirectly attacked those customers who wrote bad reviews which might have been against their review policy ... that was a big mistake and the perfectly wrong timing. So the only question that's left regarding the staff reaction is if this was Chandra's work alone or if Chandra just posted what others told her to post ... if it is the latter the staff that posted here would be completely innocent in acting poorly since they only followed orders ... but since all we can just react to what they do post it was expected that they would get the backlash of this post so - it is part of the job description.
So what we can agree to (I guess).
- Hitman doe snot belong here in this state.
- The post written under the name Chandra is really bad PR and did not help much (whoever created its content)
The only thing, I'll say to this is that GOG will sit that out, as usual and proceed to business as usual as the shitstorm has calmed down and nothing has changed.
I don't think so. If the past is any indicator GOG actually acted when the situation was mentioned in magazines and social media. They probably want those magazines to post that they satisfied their customers in the end as well. Imo GOG need to find one solution - sitting this out won't work this time, but of course that's just my opinion.