I'm staring almost in disbelief at another one of these beginner tutorials
. Are you seriously trying to appeal to new users? Is no one at GOG aware of the state of disrepair the store is in? My suggestion is simple: if you want to attract new customers, fix bugs and shortcomings that have been around for years first.
Sorry dude, but while I agree with the essence of the many issues you raise, I cannot help but chuckle when you and others seek to advise GOG, like they have no clue what they are doing, despite how long they have lasted selling DRM-Free games, while you folk are just some kind of couch expert.
GOG are very flawed, how could they not be, selling what they are. In fact, what they have achieved is remarkable, and back when they started, almost no-one thought they would succeed or for very long.
Most of GOG's failings are the price of surviving I reckon, and I certainly doubt that sales are impacted all that much, and I say that as someone who dislikes Galaxy and other bloat in the store, and the many many issues that irk me. None of those issues have stopped me from continually buying games though. For me it is mostly about good games, DRM-Free at a good price, all else is secondary.
In reality GOG have become a monster, and things that need doing needed doing years ago, and have become quite impossible to do now no doubt, certainly for the most part ... impossible due to size, time and cost.
I personally don't think GOG can do anymore than they are doing to attract more customers. Not unless they come up with something magical ... something that can compete with where things are heading in the gaming industry.
In 10 years time, it is very likely that the number of folk who care enough about DRM-Free will have dwindled significantly, probably enough to ruin GOG's chances of continuing to survive selling DRM-Free only. Alas, a sad but likely true fact.