Mori_Yuki: More or less the same questions applies to multiplayer components, which can also be part of a game, but access to it is locked by a third-party client, GOG Galaxy. Since Galaxy doesn't offer any multiplayer functionality by itself, all it does is gating access to a game's publisher/developer server, for which in some cases you need an additional account to access it, whether that's legal. Considering that the only purpose of GOG is a business selling games. It is not their task to offer an environment for publishers and developers to lock parts of content behind a client of their own making.
Gersen: This part is wrong, Galaxy does provide the framework for multiple online services, be it multiplayer, achievements and cloud save, and very often when the devs provide their own multiplayer feature it works without needing Galaxy. For example you can play AoW III multiplayer without Galaxy as the multiplayer is handled by the devs. Other games having direct IP support also doesn't require Galaxy to work online Divinity Original Sin 1 & 2 for example. And it is still the case today, Galaxy is usually not mandatory for Games that have their own multiplayer implementation. If you want a recent example Aragami 2 can be played online without Galaxy.
No it isn't wrong, and, again, I don't disagree with you. Yes, it does offer a framework for achievements and cloud saves and that's where it should end. It is absolutely true that there are games you can play without Galaxy and all content is available without use of the client. Then there are cases where this isn't true, Offworld Trading Company, you can't access singple player online challenges and MP without their client. This got nothing to do with the game, this is feature complete as it is, client code is available and would be accessible, while in reality it is not.
That's basically my whole point. So if you at least agree with me that Galaxy should be completely optional, in the sense that certain features like achievements, which otherwise could not be shared with one's personal profile on GOG, be it with or without client to access and view this social content, is acceptable - no critique or reason for complaints there. The same thing applies to cloud saves, GOG provides it, it is only available using their client, all good and fine. Of course I could argue that a wrapper could do the same rendering Galaxy completely optional.
The main point of all this is, when I purchase a game, and the main draw of GOG is to allow me to play a feature complete game and access all content without their client, that when they put an artificial block in the way, this is what matters. This should be possible with all games.
Mori_Yuki: GOG also promises that a game can be played offline, in full, and there is a reasonable expectation that this entails full content, always offline, without major parts of it necessitating an account and online connection, all parts of which can be considered single player content.
Gersen: "Reasonable expectation" is not really a clear definition, it's rather subjective, what is reasonable expectation ? That you can play the single player story/campaign from start to finish ? in this case even Hitman qualify, or that every single content / feature that could be played in single player is available offline, but in this case does it include what was in the game when it was originally released or does it include every single content released afterward ? I am no lawyer but I don't think that the line is as clear cut as you think.
A reasonable expectation to me and in this case is, that a game sold feature complete is accessible without artificial barriers, the full content, without signing up for a shop service, without use of a client, without artificial barriers locking content that is otherwise accessible. They promise this, they advertise it, so this is what can be expected.
Mori_Yuki: As I also explained, or at least tried to, GOG developed their client whereas before you could access all content without. There have been offline installers and to access multiplayer servers all one needed was an account at most and an active connection. Titan Quest as a case in point.
...
No way they can explain why use of a client is now necessary as opposed to before Galaxy even existed. Not in games like TQ, Grim Dawn, Victor Vran, Mini Metro and so many others.
Gersen: Again that's not true, as I said earlier games that have their "own" online feature still work fine without Galaxy and before Galaxy those who didn't had their online feature disabled when released on Gog. If you were on Gog at that time you probably remember that it was a huge subject of controversies as peoples felt that Gog version were gutted (as the multiplayer was totally removed) compared to Steam ones.
Some do, some don't, while all should. I've been following the goings on on GOG for a very long time before I decided that it was time to sign up in 2015. So I am aware of such discussions and many controversies. There was never a reason why MP was stripped when the games always offered it natively. It is the fact that it is a part of the games, it is a fact that it can do without, so there is no justification whatsoever to block access, demanding use of Galaxy. Or, indeed, that in case of IOI which this is all about, they lock and block essential features, in a game that's promised to work 100% offline.
Please understand it isn't clear cut either which way we are looking at it. There are things both justified and acceptable and there are others which clearly are not. I can't say anymore as I already did and you may disagree with parts or all I have written here. It's also clear that neither you nor I can decide where rights are violated, where to draw lines, and whether or not any rights have been infringed. All I can do is leave this conversation and all I wish to tell you is that I don't disagree with anything you said, because you
are indeed correct I'll just wait what the Ombudsman and the aforementioned consumer rights group has to say to this come Monday.
Have a pleasant weekend. :)