Posted August 17, 2017
fables22: Last but not least, if you were affected by this issue, we have a solution for you. First, you are eligible to get a refund for such purchase (or refunds if you received multiple games that were more expensive than Piñata) - just reach out to our support and ask for a refund which will be done as GOG Wallet funds. To make up for the trouble, we’re also going to give you a code for one free Piñata. The code will be provided to you by our support, and will need to be redeemed till the end of the Piñata Madness sale.
Once again, sorry for all the trouble and we hope this will address most, if not all of your concerns regarding this situation.
I have contact GOG Support (Ticket #116813) 14 hours ago, but no response yet. Once again, sorry for all the trouble and we hope this will address most, if not all of your concerns regarding this situation.
Since this is a time-limit promo, I want to get my refund as soon as possible.
GOG Support is quite slow.
One of my past issue get its first response AFTER 19 days. (#37813)
One of my past issue get its first response AFTER 10 days. (#105827)
About the timezone issue, one of my past issue (#114883) was processed at 20:40 (UTC).
So timezone should not be a problem here.
UPDATE:
GOG refunded 3 Piñata ($9.00) within 24 hours, and gave me one Piñata for free.
Post edited August 17, 2017 by kbnrylaec