Leif_Hagelsmak: Customers who actually take the time to give feedback should be consider pure gold, it's free marketing research ffs... if it comes in a extremly emotional tone and faul language should not really be an issue, it's a sing of engagement, it doesn't make the critic any less valid if it has solid points.
obliviondoll: As someone who's worked in customer support in several past jobs, this was always the approach I took. If a customer is angry, that shows they CARE about your product. If they have good reason to be unhappy with your service, even if they're being impolite about showing their unhappiness, it's worth taking that seriously.
In this instance, I don't think GOG have made the right decision - on a number of levels - launching Galaxy 2.0 the way they have. And I think there's a lot that needs to be changed, added, and fixed before it's even ready enough to be a standard version, let alone a forced on users release. it's far from release ready and really needs to go back into beta for a few more updates (or a few dozen...) before it gets relaunched. But I don't think it's worth going nuts over, even if I will talk a LOT about what I think is wrong (and have done so).
True, however things adds up... for me as an example who as a windows power user recently gone win10 on one of my setups, have been on the brink of full rage last few weeks with all the intrusive crap win10 does. Not only does microsoft constantly work against you when it comes to personal preferences and versatility but many software companies appear to adapt this behaviour as well.
So when I found out GOG had decided to force upgrade Galaxy 1.2 I was not that happy but since I had my win7 setup with v1.2 locked down and had not launched it in a while I avoided this. Still I took myself the time to rant in my notepad and did several edits to maintain the points while still convey the emotional investment.
That however all went to hell when I launched my win10 rig with v2.0 and it had decided to give fuck all about me setting the preference to not autostart with windows after the last update.
Ignoring user settings, give the illusion of choice when things are actually forced and so on is something I will never accept. I don't care how good a product is, I will do everything to regain control.
So this simple thing of just ignoring my auto start setting in 2.0 was the breaking point of all this intrusive, disrespectfull and simply incompetent software crap I had been dealing with the last 2-3 weeks.
As I see it, all the time I could have spent on helping companies out with bug hunting and so on is being spent on research how to prevent this malware behaviour to happen again. So everyone is suffering for it in the end.
Just this week I actually managed to get thru to a software developer who makes VST plugins for music production. He had various views on why my bug report was not a bug but a limitation of a certain function/standard used. I however spent 30+ hours in total to investigate a way to prove I was most likely right.
After almost giving up I did one final try, that time I had found a way to make him doubt his view on the matter and 1 day later the product was improved substancially.
Now I did this only because I had a real investment in seeing a really good product become pretty much perfect in what it was designed to achive. Both wins, I have a better tool to work with and he has a better product to sell...no loosers here.
In contrast, the willingness to explore 2.0 further has just vanished...report bugs is non existent and if something does not work I will probably look for an alternativ way.
So things can go south really quick when the circumstances starts to add up...no events are truly isolated in of themself in real life, so any argument like '- but it's just this little thing stop bitching'... is flawed and lazy at best.
Obviously I hope they clean their act up and don't continue this route like so many others do and I will be their to support them if they do...