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obliviondoll: Bring back Galaxy 1.2 as an OFFICIALLY SUPPORTED PRIMARY CLIENT VERSION until you are in a position to provide proper support, a proper update schedule, and an actually polished product for Galaxy 2.0's launch. That is not the current situation, so you should revert the client until it is, while maintaining the availability of 2.0 for those who wish to keep using it.
There's so much hyperbole in what you wrote to support, I find it difficult to even know where to begin. But even with you being nice enough to quote it in full, I want to say this:

If you have to resort to yelling (all-caps on the internet), then your feedback is inherently nil and void. You will get listened to, you will get smiling faces and "Of course, sir", but everyone will forget you the moment they turn around, and make that as much of a priority as they can. You're annoying people who merely do their job, and for no good reason, they've not done anything to you.

Plus, honestly, it just sounds ridiculously immature. When was the last time you did that IRL? Or are you maybe one of those dreaded individuals who walk into a shop and go "WHAT YOU'RE DOING HERE IS TERRIBLE YOU'VE WRONGED ME IMMA SUE YOU BECAUSE THIS POODLE JACKET IS BEIGE AFTER WASHING INSTEAD OF SAND!!1!!!eleven!one!"? Because if you are then fair enough, at least you're being consistent. But then you also have to realize that this is the type of behaviour children usually display when they get their toys taken away, it is crying and whining merely in the hopes of getting attention because hey, that worked with mommy and daddy!

So yes, I've got a load of problems with GOG Galaxy 2.0. Nevertheless, how you act in fact makes me like the new client more, just because it hopefully means one more person who can't act civil around support or sales people won't stick around.
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obliviondoll: Bring back Galaxy 1.2 as an OFFICIALLY SUPPORTED PRIMARY CLIENT VERSION until you are in a position to provide proper support, a proper update schedule, and an actually polished product for Galaxy 2.0's launch. That is not the current situation, so you should revert the client until it is, while maintaining the availability of 2.0 for those who wish to keep using it.
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Carighan: There's so much hyperbole in what you wrote to support, I find it difficult to even know where to begin. But even with you being nice enough to quote it in full, I want to say this:

If you have to resort to yelling (all-caps on the internet), then your feedback is inherently nil and void. You will get listened to, you will get smiling faces and "Of course, sir", but everyone will forget you the moment they turn around, and make that as much of a priority as they can. You're annoying people who merely do their job, and for no good reason, they've not done anything to you.
I agree, staying polite is usually the best way to produce results, but cut the guy some slack: he waited ages for the first non-automated response and still has nothing to write home about, so getting a little angry is understandable.

I admit, i don't really expect anything substantial coming from this: it reminds me of chasing windmills.Still it's worth a try and doing this public is a good idea, too.

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Carighan: Plus, honestly, it just sounds ridiculously immature. When was the last time you did that IRL? Or are you maybe one of those dreaded individuals who walk into a shop and go "WHAT YOU'RE DOING HERE IS TERRIBLE YOU'VE WRONGED ME IMMA SUE YOU BECAUSE THIS POODLE JACKET IS BEIGE AFTER WASHING INSTEAD OF SAND!!1!!!eleven!one!"? Because if you are then fair enough, at least you're being consistent. But then you also have to realize that this is the type of behaviour children usually display when they get their toys taken away, it is crying and whining merely in the hopes of getting attention because hey, that worked with mommy and daddy!

So yes, I've got a load of problems with GOG Galaxy 2.0. Nevertheless, how you act in fact makes me like the new client more, just because it hopefully means one more person who can't act civil around support or sales people won't stick around.
See? You seem to have gotten a bit angry too and reacted with hyperbole and ad hominem. This stuff can happen pretty easily.
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Carighan: There's so much hyperbole in what you wrote to support, I find it difficult to even know where to begin. But even with you being nice enough to quote it in full, I want to say this:
Is it true that Galaxy 1.2 has features Galaxy 2.0 is lacking? Yes.
Is it true that basic functionality some users require to operate are present in Galaxy 1.2 and missing from 2.0? Yes.
Is it true that Galaxy 2.0 has had a known glitch since it was still actually being properly treated as beta which makes even GOG games, let alone ones from other platforms, disappear from user libraries in 2.0? Yes.
Is it true that the last thing isn't a problem with prior versions of Galaxy? Yes.
Is it true that Galaxy 2.0 became a forced auto-update during the current pandemic? Yes.
Is it true that prior to the abovementioned decision, support was already quoting a 4 week turnaround time on tickets? Yes.

Where is the "hyperbole" in pointing facts out? Seriously, nothing I'm saying is anything other than a blatant and easily-verifiable fact.

If you have to resort to yelling (all-caps on the internet), then your feedback is inherently nil and void. You will get listened to, you will get smiling faces and "Of course, sir", but everyone will forget you the moment they turn around, and make that as much of a priority as they can. You're annoying people who merely do their job, and for no good reason, they've not done anything to you.
I used a web form in my initial contact, and I sent emails in plain text without formatting functionality. Please explain how ELSE I'm meant to be adding emphasis in plain text without impairing readability more than all caps does? Pro-tip: THAT IS A RHETORICAL QUESTION. I frequent a wide variety of sites which use a wide variety of formatting functions, and when I'm regular enough using one to bother getting used to its specific formatting functions, I will sometimes use them, but capitalisation (or lack thereof) is always going to be a valid method of adding emphasis in any text-based format. If you don't undestand that, I'm not the one being immature here.

And as was mentioned by a previous reply to your comment, after more than a month of waiting without a reply, to a support ticket following up a prior support ticket which had also been more than a month without a reply, and has now been two months without a reply, and which itself had been a follow-up to a support ticket that took over a month to get a reply after having been promised a reply within a timeframe of less than a month, I think I'm a fair distance past the point where venting a little frustration by HOLDING MY SHIFT KEY WHILE TYPING is at times justified.

Plus, honestly, it just sounds ridiculously immature. When was the last time you did that IRL? Or are you maybe one of those dreaded individuals who walk into a shop and go "WHAT YOU'RE DOING HERE IS TERRIBLE YOU'VE WRONGED ME IMMA SUE YOU BECAUSE THIS POODLE JACKET IS BEIGE AFTER WASHING INSTEAD OF SAND!!1!!!eleven!one!"? Because if you are then fair enough, at least you're being consistent. But then you also have to realize that this is the type of behaviour children usually display when they get their toys taken away, it is crying and whining merely in the hopes of getting attention because hey, that worked with mommy and daddy!
The last time I shouted at an employee in a store? Well, that was a few years ago, but it certainly took less than 6 months of not getting a valid response to constructive feedback about a serious mistake being made by the company before I reached that point.

In case you actually care, it was at a restaurant, after I had placed an order and paid for it, when I received several items I hadn't asked for. I started, as I did with GOG, asking politely why this had happened. When I didn't get any kind of apology, or suggestion for how to fix it, WHICH IS HOW I WAS TRAINED TO RESOLVE CUSTOMER SERVICE ISSUES, but was instead told flatly and without any hint of consideration, "what you asked for was sold out so we made this instead", I pointed out that I'm NOT ABLE TO EAT the food they had replaced my order with. I still wasn't raising my voice, but I WAS adding emphasis to that fact by speaking through clenched teeth. Instead of handling THIS comment with an apology, the person walked away, without telling me what they were doing, and I was ignored by another server who I asked what was going on. The manager came out, and tried to tell me, in spite of my receipt showing the items I had actually ordered, and those items not matching my order, and the person who served me having told me otherwise, that I was lying about what I ordered to get a refund. THAT is when I raised my voice, and doing so is what got me the refund I had every right to insist on at that point.

In this case, I'm not asking for - and have no reason to expect - a refund. But I am being appropriately upset about a situation which is being handled poorly, and has been getting consistently handled poorly for far longer than it should have been. I am NOT directing my anger at the customer support staff to whom I have been speaking, and as someone who has worked the majority of my life in customer-facing positions, I know that most people with such jobs can tell the difference between a customer who wants their frustration to be shown and passed on appropriately, and one who is raging without valid reason, REGARDLESS of whether the customer is doing so by raising their voice, typing in all caps, or otherwise.

So yes, I've got a load of problems with GOG Galaxy 2.0. Nevertheless, how you act in fact makes me like the new client more, just because it hopefully means one more person who can't act civil around support or sales people won't stick around.
As long as GOG is a valid storefront providing good products at good prices and DRM-free, I'll be sticking around here. Regardless of the problems I have with Galaxy 2.0, I still have the ability to use Galaxy 1.2 and if that ever fails, I'll still have the ability to play my games without needing to run them through any client software. The failings of this mess of a client, while they may discourage me from spending as much money here as I otherwise would, aren't going to negate the value of this storefront for me.

This is far from being as bad a problem as Steam's past year of seemingly-deliberately screwing customers over.
Post edited September 21, 2020 by obliviondoll
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Carighan: "WHAT YOU'RE DOING HERE IS TERRIBLE YOU'VE WRONGED ME IMMA SUE YOU BECAUSE THIS POODLE JACKET IS BEIGE AFTER WASHING INSTEAD OF SAND!!1!!!eleven!one!"?
I'm not in the EU but I thought there was pretty strict laws about respecting user's choice about opt in/opt out over there.

We're fantasizing about sueing but it's not like that would actually happen since the galaxy client is "optional" even though some games still make API calls to galaxy via galaxy dll files shipped with the manual installer despite galaxy not being installed on the system (also sketchy and against GoG's promises to us?).

I'm feel like CDPR/GoG is going to modify their privacy policy and make us retroactively accept that opt-out clauses are just a suggestion and not something they have to abide by.

Yelling is fine when the incompetence has reach a certain threshold (like current situation). The job of support staff is to forward the yelling of *PAYING* customers (i.e. us) to the idiots in charge since asking more or less nicely hasn't worked for months. If you've ever worked in tech support, you don't take that shit personally, it's for someone with a higher pay grade than you. When you bring up an issue with support, you're not talking to individuals, you're talking to the corporation.

Ah, and 100% agree that version 2.0 is beta and has no business being forced on users and also the purple makes me feel sick.
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ketwaroo: We're fantasizing about sueing but it's not like that would actually happen since the galaxy client is "optional" even though some games still make API calls to galaxy via galaxy dll files shipped with the manual installer despite galaxy not being installed on the system (also sketchy and against GoG's promises to us?).
There are three major factors here which keep me from taking this issue as a 100% boycott issue:

1. Exactly what you mentioned here. Galaxy is optional. There are a few games where that isn't really the case, and you need Galaxy for online content, which is core gameplay in some titles. This could be problematic in some instances, though I haven't been hit by any such problems myself, and haven't seen issues with any games I know of which could potentially be a problem in this sense.

2. The old client is still available for direct download from GOG, though it isn't provided with an official link or with already-implemented blocking of the auto-update functionality.

3. Tying into point 2, the ease of preventing auto-updates is a point in favour of GOG here. It's not as good as providing a "proper" working old version directly without it wanting to auto-update. But not making it hard to block updates is still better than some of the competition (with more severe problems than even GOG's "you are losing game listings randomly, including our platform losing track of games you own through our own service" in Steam's case).
I gave-up on Galaxy 2.0 and it's buggy interface and constant changing of my game tiles. I launch my games using Playnite now and only use the GOG, Steam and Itch launcher for game updates.
Post edited October 18, 2020 by the_importer
https://www.gog.com/wishlist/site/proper_access_to_a_client_version_thats_not_still_in_beta

It's worth a try...