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I just found the feedback icon. under settings. I sent them my feedback on galaxy 2.0 I think everyone should. It lets you vent and you can request features.
I've send GOG Team feedback about Galaxy_ver_2.0 after force update to this version from Galaxy_ver_1.2.67. I don't know will they read it and reply to it but I know that I'm described own opinion!
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smuggly: I just found the feedback icon. under settings. I sent them my feedback on galaxy 2.0 I think everyone should. It lets you vent and you can request features.
i suggest "venting" in a textfile, let that sit for a couple of hours. Read it again, and if you still feel what you wrote is still the way you want to be seen by whoever reads that on gogs end, then copy the text into the feedback system.
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smuggly: I just found the feedback icon. under settings. I sent them my feedback on galaxy 2.0 I think everyone should. It lets you vent and you can request features.
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DerBesserwisser: i suggest "venting" in a textfile, let that sit for a couple of hours. Read it again, and if you still feel what you wrote is still the way you want to be seen by whoever reads that on gogs end, then copy the text into the feedback system.
True maybe vent was the wrong term. Do it calmly and with specifics.
The latest update seems to have fixed some issues. Looking a lot better.
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smuggly: I just found the feedback icon. under settings. I sent them my feedback on galaxy 2.0 I think everyone should. It lets you vent and you can request features.
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DerBesserwisser: i suggest "venting" in a textfile, let that sit for a couple of hours. Read it again, and if you still feel what you wrote is still the way you want to be seen by whoever reads that on gogs end, then copy the text into the feedback system.
For those who are really upset (usually with good reason), this is a good idea. I often find that it can help to type up a message in notepad, and leave it overnight, then re-read it the next morning and see if it still says what I wanted to say. Over the years, I've found myself editing my message less and less before sending. Not sure if that means I'm more willing to show my anger or more clear-headed when angry, though...
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DerBesserwisser: i suggest "venting" in a textfile, let that sit for a couple of hours. Read it again, and if you still feel what you wrote is still the way you want to be seen by whoever reads that on gogs end, then copy the text into the feedback system.
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obliviondoll: For those who are really upset (usually with good reason), this is a good idea. I often find that it can help to type up a message in notepad, and leave it overnight, then re-read it the next morning and see if it still says what I wanted to say. Over the years, I've found myself editing my message less and less before sending. Not sure if that means I'm more willing to show my anger or more clear-headed when angry, though...
Yes it is a good way to do it... however personally I have found that the number of times I never send the feedback increases. I eventually get so tired of it that I end up with just the GFY attitude, why should I put all this effort and time into this. It all ends with resentment.

This is the other problem of customer feedback, not actually getting to hear from displeased customers. It's a bigger problem than dealing with the full on rage complaints.

8 out of 10 cats..., sorry I mean times I'm so convinced that the company don't care and I have seriously become feedup with companies that don't value critical feedback and put all the effort on damage control on the company apperance instead by discredit legit complaints. If you want a solid product/service this approach is wrong effort.

Customers who actually take the time to give feedback should be consider pure gold, it's free marketing research ffs... if it comes in a extremly emotional tone and faul language should not really be an issue, it's a sing of engagement, it doesn't make the critic any less valid if it has solid points.
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Leif_Hagelsmak: Customers who actually take the time to give feedback should be consider pure gold, it's free marketing research ffs... if it comes in a extremly emotional tone and faul language should not really be an issue, it's a sing of engagement, it doesn't make the critic any less valid if it has solid points.
As someone who's worked in customer support in several past jobs, this was always the approach I took. If a customer is angry, that shows they CARE about your product. If they have good reason to be unhappy with your service, even if they're being impolite about showing their unhappiness, it's worth taking that seriously.

In this instance, I don't think GOG have made the right decision - on a number of levels - launching Galaxy 2.0 the way they have. And I think there's a lot that needs to be changed, added, and fixed before it's even ready enough to be a standard version, let alone a forced on users release. it's far from release ready and really needs to go back into beta for a few more updates (or a few dozen...) before it gets relaunched. But I don't think it's worth going nuts over, even if I will talk a LOT about what I think is wrong (and have done so).
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Leif_Hagelsmak: Customers who actually take the time to give feedback should be consider pure gold, it's free marketing research ffs... if it comes in a extremly emotional tone and faul language should not really be an issue, it's a sing of engagement, it doesn't make the critic any less valid if it has solid points.
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obliviondoll: As someone who's worked in customer support in several past jobs, this was always the approach I took. If a customer is angry, that shows they CARE about your product. If they have good reason to be unhappy with your service, even if they're being impolite about showing their unhappiness, it's worth taking that seriously.

In this instance, I don't think GOG have made the right decision - on a number of levels - launching Galaxy 2.0 the way they have. And I think there's a lot that needs to be changed, added, and fixed before it's even ready enough to be a standard version, let alone a forced on users release. it's far from release ready and really needs to go back into beta for a few more updates (or a few dozen...) before it gets relaunched. But I don't think it's worth going nuts over, even if I will talk a LOT about what I think is wrong (and have done so).
True, however things adds up... for me as an example who as a windows power user recently gone win10 on one of my setups, have been on the brink of full rage last few weeks with all the intrusive crap win10 does. Not only does microsoft constantly work against you when it comes to personal preferences and versatility but many software companies appear to adapt this behaviour as well.

So when I found out GOG had decided to force upgrade Galaxy 1.2 I was not that happy but since I had my win7 setup with v1.2 locked down and had not launched it in a while I avoided this. Still I took myself the time to rant in my notepad and did several edits to maintain the points while still convey the emotional investment.

That however all went to hell when I launched my win10 rig with v2.0 and it had decided to give fuck all about me setting the preference to not autostart with windows after the last update.

Ignoring user settings, give the illusion of choice when things are actually forced and so on is something I will never accept. I don't care how good a product is, I will do everything to regain control.

So this simple thing of just ignoring my auto start setting in 2.0 was the breaking point of all this intrusive, disrespectfull and simply incompetent software crap I had been dealing with the last 2-3 weeks.

As I see it, all the time I could have spent on helping companies out with bug hunting and so on is being spent on research how to prevent this malware behaviour to happen again. So everyone is suffering for it in the end.

Just this week I actually managed to get thru to a software developer who makes VST plugins for music production. He had various views on why my bug report was not a bug but a limitation of a certain function/standard used. I however spent 30+ hours in total to investigate a way to prove I was most likely right.

After almost giving up I did one final try, that time I had found a way to make him doubt his view on the matter and 1 day later the product was improved substancially.

Now I did this only because I had a real investment in seeing a really good product become pretty much perfect in what it was designed to achive. Both wins, I have a better tool to work with and he has a better product to sell...no loosers here.

In contrast, the willingness to explore 2.0 further has just vanished...report bugs is non existent and if something does not work I will probably look for an alternativ way.

So things can go south really quick when the circumstances starts to add up...no events are truly isolated in of themself in real life, so any argument like '- but it's just this little thing stop bitching'... is flawed and lazy at best.

Obviously I hope they clean their act up and don't continue this route like so many others do and I will be their to support them if they do...
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Leif_Hagelsmak: That however all went to hell when I launched my win10 rig with v2.0 and it had decided to give fuck all about me setting the preference to not autostart with windows after the last update.
I've actually had this issue with 1.2 on a few occasions - on the last couple of builds before 2.0 was forced on people. Reinstalling it helped in my case, and I never had the problem myself during the time I was running 2.0 and I'm running Win10 as well. I've seen one other person (also in Win10) mention that the opposite happened to them with Galaxy 2.0 - they set it to launch on startup, and it is failing to do so. Seems very inconsistent and strange in how it's behaving in this regard from that.
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Leif_Hagelsmak: Ignoring user settings, give the illusion of choice when things are actually forced and so on is something I will never accept. I don't care how good a product is, I will do everything to regain control.
I'm with you all the way on this, and actively advocating adding features to 2.0 (and while they're absent, reverting to 1.2 which is much more feature- and option-complete) rather than saying it's irredeemable like I've seen some users suggest.
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Leif_Hagelsmak: In contrast, the willingness to explore 2.0 further has just vanished...report bugs is non existent and if something does not work I will probably look for an alternativ way.
I made a note of a number of the problems with 2.0 here:
https://www.gog.com/forum/general_beta_gog_galaxy_2.0/open_letter_to_gog_and_message_to_support/
I never had the issue on v1.2 on win7 so I would not be suprise if Microsoft is to blame for the auto start issue. It seems to be the king of ignoring and or resetting user preferences.

It's a bug feast to say the least, the way they push and recall various updates left and right combined with their disregard to QA makes many users desperately to try get gain control over their system.

What I mean is that many users use various 3rd party apps to get windows 10 to stop treating them like some POS so now Microsoft have created an eco system with more possible reasons to why things does not work as it should...besides their own created bugs.

This brilliant approach now force developers to not only look into their own application's OS integration but also integration all possible versions of that OS with various 3rd party tweaks and low level hacks.

So we have all this on top of a poorly managed QA at microsoft and for all I know combined with general incompetense.

If I end up having to tweak my win10 setup as bad as win7 the last years then there's no point for me to even send a bug report to any developers. Mostly because the support rarely have the full knowledge about all of the various dependencies and settings... and to be honest neither do I....and apparently the same goes for Microsoft.

Thanks for the link to the other thread... will follow it.