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Whenever I launch my version of GOG Galaxy installed (tried normal and as administrator) v2.0.41.150 I get an update window for version 2.0.41 that when it tries to install just says:

"There was a problem with updating the application. You can always download the latest version from:"

I have tried uninstalling my current version and installing the version from the download link but it still does this problem.
Post edited September 16, 2021 by benten2000
high rated
I have never had a Galaxy update work, ever.
Every one has failed and just tells me to go download it.

Does it actually work for others?

Because of this I stopped using it as a launcher and just occasionally use it to see if I have a certain game on another launcher before buying..
Post edited September 17, 2021 by ognarisog
it just tried again after a full clean install and the only errors I can find from the logs for this time are as follows:


2021-09-17 13:40:07.444 [Error][ (0)] [TID 1508][galaxy_updater]: Could not launch Client data migration after update! Error Message: Failed performing an operation upon the process ID 2896. Which gave the exit code -31.
Specific Reason: The execution of 'C:\Program Files (x86)\GOG Galaxy\GalaxyClient.exe' exited with a failure code. The exit code was expected to be Zero.
Stack Trace
13: UNK - 0x5af131
12: UNK - 0x5aeeec
11: UNK - 0x538491
10: UNK - 0x4dd7a1
9: UNK - 0x4d02e2
8: UNK - 0x4d43c4
7: UNK - 0x5798da
6: UNK - 0x57c6ee
5: UNK - 0x4df982
4: UNK - 0x4b4568
3: UNK - 0x606745
2: BaseThreadInitThunk - 0x76e3fa29
1: RtlGetAppContainerNamedObjectPath - 0x77617a9e
0: RtlGetAppContainerNamedObjectPath - 0x77617a6e

2021-09-17 13:40:13.733 [Error][ (0)] [TID 2688][galaxy_client]: Could not start or connect to Communication Service! Error Message: Unable to establish socket connection!
Root Exception: connect timed out: 127.0.0.1:9977 (Timeout)
Stack Trace
25: UNK - 0x1383e0b
24: UNK - 0x1384749
23: UNK - 0x13abac1
22: UNK - 0xd714a8
21: UNK - 0xd73c82
20: UNK - 0x143548e
19: UNK - 0x14350bb
18: UNK - 0xda4fa8
17: UNK - 0xd3b789
16: UNK - 0xd3bc0f
15: AddClipboardFormatListener - 0x76af36db
14: EnumChildWindows - 0x76ae62f2
13: DispatchMessageW - 0x76ae8493
12: DispatchMessageW - 0x76ae81a0
11: cef_string_utf16_to_upper - 0x582a0ee0
10: cef_string_utf16_to_upper - 0x582a08d3
9: cef_string_utf16_to_upper - 0x582a02c1
8: cef_time_delta - 0x58cb83a6
7: cef_string_utf16_to_upper - 0x582b9225
6: cef_string_map_size - 0x5824a8ca
5: UNK - 0xd3e98f
4: UNK - 0xd40262
3: UNK - 0x14a1515
2: BaseThreadInitThunk - 0x76e3fa29
1: RtlGetAppContainerNamedObjectPath - 0x77617a9e
0: RtlGetAppContainerNamedObjectPath - 0x77617a6e
Post edited September 17, 2021 by benten2000
Yes, it fails. It hangs on that every time I launch after reboot, then the second launch lets me enter GOG Galaxy and play my games from there.
If I download a new version from the link it says something like "you already have the newest version installed" or some such (because it's correct) and does not do anything. I'm not uninstalling because things sort of work and I have no clue what would happen then.

So, why does it hang on updating when there isn't a newer version available?
avatar
benten2000: Whenever I launch my version of GOG Galaxy installed (tried normal and as administrator) v2.0.41.150 I get an update window for version 2.0.41 that when it tries to install just says:

"There was a problem with updating the application. You can always download the latest version from:"

I have tried uninstalling my current version and installing the version from the download link but it still does this problem.
Same here. Left unatended the client will end up crashing and always asks me to update. The update will fail and tell me to download from link, which I do, then it tells me I've already installed the latest version.

It's annoying.
avatar
benten2000: Whenever I launch my version of GOG Galaxy installed (tried normal and as administrator) v2.0.41.150 I get an update window for version 2.0.41 that when it tries to install just says:

"There was a problem with updating the application. You can always download the latest version from:"

I have tried uninstalling my current version and installing the version from the download link but it still does this problem.
this. i've had this prob for a while, myself. most of this year actually. has anyone solved it yet, or learnt more about it? coz i'd like my Galaxy to go back to working properly. as per others in this small thread, i've tried using the suggested link and re/installing, but it just says "you have the latest version". i am leery of totally un-and-reinstalling Galaxy entire, since i dont know if that'd interact with all my installed games somehow and make them go wonky too?
Same here, been happening for a long time (a year at least). Wonder why there's been no reaction from support on this, at least one I can find.
For me also, the Update fails every time since i use galaxy, which is a long time. And when i reinstall it from the homepage over the old install some of my games are missing and i have to manually add them back. I really want to use the galaxy client, but this is just such a bs update system and i'm so dissapointed that after over a year this still doesn't work.
Same here. New update today and fail update. Always the same from the beginning.
Same issue for me. It claims there's files missing and fails around the 40% mark, but a restart launches it just fine. Could you pretty please disable the check on the downloaded installer? I'd like to force the installer to work even if I'm "already running the latest version". There's a reason I manually downloaded it after all.
In case you are still experiencing difficulties with updating GOG GALAXY please get in touch directly with our GOG GALAXY Team regarding the problem:
Top left corner cogwheel in GOG GALAXY -> Report issue

If for some reason you can't get to GOG GALAXY, please use the following form.

Please attach a zipped logs folder to your report.

To get to your logs folder use the Run command (WinKey+R key combination) and enter:
%programdata%\GOG.com\GALAXY\Logs

As a workaround, you could try to force launch the update once again by using the web installer.
Post edited February 16, 2022 by Falran
Same here. The auto update always fails. Has been the case for months/years. Would be nice to get word from the developers on what is causing this issue for so many.
Like everyone else, same. Forever it seems
avatar
Falran: In case you are still experiencing difficulties with updating GOG GALAXY please get in touch directly with our GOG GALAXY Team regarding the problem:
Top left corner cogwheel in GOG GALAXY -> Report issue

If for some reason you can't get to GOG GALAXY, please use the following form.

Please attach a zipped logs folder to your report.

To get to your logs folder use the Run command (WinKey+R key combination) and enter:
%programdata%\GOG.com\GALAXY\Logs

As a workaround, you could try to force launch the update once again by using the web installer.
Thank you for your assistance. Many of us have already tried using the manual installer. It doesn't work. That installer does a check and if it "confirms" the same version is installed, it refuses to proceed.

I'll attach my log for you and others to examine later on.
Right click start menu / event viewer