It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
avatar
Fenixp: (just squirrel in mind that Polish offices are under strict law to never work weekends, lest they'll be beheaded and burned at stake)
Good thing that I'm a rebel :P
avatar
ala88: [...]
I pinged Support guys, but I cannot promise they will respond today. Opening a ticket, if you hadn't already, is the best way to get it resolved quickly.
avatar
Thiev: I pinged Support guys, but I cannot promise they will respond today. Opening a ticket, if you hadn't already, is the best way to get it resolved quickly.
avatar
keeveek: I don't know about that. It seems that usually making a forum shitstorm is quicker than writing email to support :P
Only a few of us frequent forums ;-). If someone from Support is working from home, they'll be checking mailbox, not forum topics.
avatar
ala88: First purchased on GOG (blade of darkness), money was taken from my card but the game don't appear in my account.
I really hope that the problem will be solved soon.... someone can help me or tell me if is it normal?
For some reason I'm unable to log into our system remotely (I'm in my hometown for the weekend), so unfortunately I cannot check your payment attempts in detail. I don't want to keep you waiting for your game, so I'm gonna trust you on this and I've just processed one of your payment attempts manually. You should now have access to your game, and should get an order confirmation e-mail soon.

Once JuriJ logs into this system, he will investigate this properly. If it turns out that the payments were actually rejected (and the funds on your card were only blocked, not charged), JuriJ will send you instructions on how to send us the money manually through PayPal, so that we're all square. ;)

If you could send a reply to your Support ticket, and quote my message, I would appreciate it. JuriJ would immediately know what to expect, without me contacting him personally (who knows, maybe he's having a nap right now?;)).

Edit: Nevermind, just figured out that I could check the payment myself anyway, since it was a PayPal transaction. It was a 50/50 change but I accepted the right one the first time. ;)
avatar
Thiev: I pinged Support guys, but I cannot promise they will respond today. Opening a ticket, if you hadn't already, is the best way to get it resolved quickly.
avatar
keeveek: I don't know about that. It seems that usually making a forum shitstorm is quicker than writing email to support :P
That's pretty unfair, you know? :(

The crucial Support mailboxes are covered during the weekends, but, true enough, if you make a forum thread, odds are one of the resident GOG forum prowlers will notice it, and hit me up via PM, Skype, Facebook, SMS, brick-flung-through-window, or other means of conveying messages. At which point I can look into it regardless of whether or not there's someone currently working in my department, and regardless of the ticket's position in the queue. ;)
Post edited June 08, 2013 by Firek
avatar
Thiev: Good thing that I'm a rebel :P
avatar
ddmuse: But... your avatar... ?!

Sorry... couldn't resist. ;)
Dammit, I'm going to be on the carpet for this one...

;-)
To quote the great hero and martyr, Stormtrooper #835902:
"Blast 'em!"
avatar
Licurg: You know, this just happened to me too. I bought the entire catalogue, and it took my money out of paypal, but I don't have all the games in my account.
Hehe, jokes aside, we would remove the games if no payment was made, so at the end of the day, even if one would to trick us, and download all those "purchased" games before we realized it was an elaborate ruse ;), they would be stuck with what they would have gotten from pirate websites anyway - a bunch of installers and bonus content, with nothing to show for it on their GOG shelf.
At the end of the day, we believe that there are easier ways to get games than tricking GOG staff, so we don't get too paranoid and distrustful of legitimate users and customers. :)

avatar
ala88: Great, Thanks a lot ^^
My pleasure. :)
Post edited June 08, 2013 by Firek