I agree they should tackle that stuff first and also for the most part, but their reply
was troubling....as if they didn't care about the poster's concerns.
Perhaps GOG had made a mistake by letting some rookie support guy too early to respond to tickets without any supervision?
I once had a very interesting experience with Shroud of the Avatar's support after the launch that eventually escaled to a practically instantly denied refund request as I finally asked if I needed to ask a refund to get them to stop trying to repeatedly close my ticket and actually ask the developers if the offline mode is coming in a later update... ...and as it indeed was restored somewhere between me sending the ticket and the refusal to refund the game, it makes me wonder if my ticket was even once read by a real person instead of some automated process that wasn't even aware of the term "offline mode"?
It's still a glaring exception, and the fact they haven't replied much to that user's concerns speaks a bit to the possible laziness/lack of caring of gog....in the past if such a thing happened they'd be posting an apology video/post asap.
"We are terribly sorry about the way we delivered the bad news, ktxbye!" If the apology doesn't come with confirmation that the DRM has been or is been removed, it would just throw gasoline to the fire, so unfortunately staying silent about this might be best strategy especially if GOG still hopes to get the publisher to agree on fixing the issue or allowing them to do it.
And as for cracking being limited...they did it for many devs/games before & they likely have a clause where devs have to remove DRM from games or allow it to be removed to sell here.
GOG probably is not in any postition to force all publishers to agree on GOG's standard contract form without some case by case adjustements, so it is totally possible that in the case of F.E.A.R.'s expansions the publisher is arguing that since GOG failed to report on the issue within x monts and that the problem isn't "severe" enough to meet the requirements in the contract to grant GOG the permission to step in and fix it themselves, so the case is closed until GOG can provide more convincing arguments to them.
What makes you think that once a publisher agrees on releasing a game on GOG that they would just give GOG the complete freedom to modify it on a whim?
I agree we should give them a bit of slack for now, though....but if they slip up again and again some might not be so wiling to let such slide.
Hopefully they have learned to put more effert on checking if any leftover DRM can be found and if so, then they need to allocate their most experienced hackers to figure out how much trouble it would be to remove it completely and if doing so would increase the performance, make the game more stable or stop any future problems like this:
Have a "better" one for ya, 32-bit Crysis Warhead, originally released with active delayed-activation DRM rendering it unplayable, as it identified the copy as "pirated". GOG's solution? Just remove the 32-bit version entirely.
It seems that they indeed removed the whole Bin32 folder, so there goes the hope of restoring the 32-bit support by downloading a cracked executable assuming of course that someone even has already cracked the 32-bit version properly.
I guess because not enough us kept demanding to have the original DOS executables included with the ScummVM releases, GOG is now starting to also regard 32-bit executables as something that is not worth supporting for games that also have an 64-bit version?
I should have stopped to think that when were are dealing with thousands of games, even maintaining over 99.99% success rate on removing the DRM, that is still going result in GOG having at any given time multiple games having some remnants of DRM and some of them may turn out to be not so inert as was thought.
As it would be statistically impobable for there not being such cases from time to time, our main concern should be to keep GOG on their toes so that the situation doesn't get worse and worse as time passes.
Just in case someone thinks that I don't mind at all about GOG not removing DRM completely from all of their games, that is not the case, it is just that even what little I know about this stuff is enough to understand that if DRM is embedded too deep into a game and the source code is not available, we may sometimes have to tolerate a compromise where some of the internal local integrity checks are left in the game while the online verifcation is bypassed and the driver/service level stuff is taken out or isolated from affecting the rest of the system if we are not willing to buy such games elsewhere and then suffer their DRM in its full capacity.