I has a somewhat similar problem, at one time it definitely stated on the Matrix site that the game would only be available for download for a period of time, but you could pay an extra charge to 'keep it available'. Which I didn't want to do, so I downloaded, and backed up the file (subsequently lost in a drive crash) This is a long time ago prior to the merger with Slitherine. However after seeing your comments I re-logged in to my matrix account, and found that access to the game has been restored in the period since.
But again, I felt this was a bit poor so I never purchased from the site again.
Thanks for the reply!
This was sometime ago and I haven't made a purchase from them as a result of this, but I made a download purchase from them for one of the close combat series. I purchased a new computer and wanted to re-download the game but as it turned out, I had to re-purchase the game. The e-mail I kept confirming that I made the purchase wasn't good enough. Again some time ago so I can't recall exactly, either there was a time limit in which you were able to download the game or it was only good for a one time download only.
I will take part blame as I probably should have read the agreement from their site but left a very bitter taste to say the least. I will buy via GOG with no question though being DRM free and all of course, so if more Matrix titles come through here, I'll be more than happy to buy.
The prices seemed high at the time, the title I bought with them last time was around +$40 for just one game. Seems steep considering the age, and if I recall, there was some moans over at steam about it too.
Anyway, I'm just happy to see them here at GOG. Thanks again for your time and getting these here! It was an insta buy. :)
I suspect you may have contacted the payment provider and not us as we never charge to redownload. Any game you have registered with us can be downloaded as often as you want and like GOG, we never use any DRM. Either through the members area or by contacting support. If you contact PayPal or Bluesnap by mistake they may tell you you incorrect info as they deal with thousands of accounts and we tell people never to talk to them but they see a payment invoice and respond to that address and not us.
So if you have any issues please do contact support and they'll sort you out.
I did not know that. Interesting bit of news and of course I hope it shows up here, coinciding with a release of the classics.
Best of luck on the project.
We'll have more games on GoG soon but they need to be selective to avoid overloading you! We have 300 strategy and wargames in our line up and release ~3 new releases a month.