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ne_zavarj: Gog forum = Titanic

Someone must to do something before it will hit an iceberg .
and the iceberg is not the scammers and bullies, but the mods indifference.
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blotunga: I simply ignore the phenomenon. I have scaled back on giveaways, and if I do one I do a "thorough" background check, but I won't stop using the forums because of a few rotten apples. If someone insults me, well it's hard to do I admit, but if they do, then I simply ignore them. I don't have time nor energy to give a damn about them.
This
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mrkgnao: Anatomy of a Disrupted Giveaway

For those of you who were not part of it, here is a rundown of the events in Phc7006's most generous recent giveaway (all times are PDT).

The 4-phase, 16-game mystery giveaway (need to guess the GOG games in order to get them) began early yesterday morning and was quickly joined by many goglodytes who like this kind of spirited forum activity, myself included.

After a few hours it became clear to some of us that the giveaway had been joined by a scammer (or perhaps more than one) using alt accounts. This was discussed in private chats, not in the thread itself. I am aware of one discussion, but I expect there were more.

In the afternoon, Phc7006 reluctantly had to do something about it and he restricted participation to those who had joined before April 2015.

Then all hell broke loose. Every single post in the thread became low rated within minutes (since then people have upvoted everyone back to normal --- a few minutes ago all posts AGAIN became low rated).

A couple of hours later many of us got a chat message from what looked like Phc7006 (but was really Phc7OO6 --- note the capital O's instead of the zeros). Attached is mine [pic 1]. The avatar used was the avatar Phc7006 has been using for years (Phc7006 changed his avatar as a result of this). Even Phc7006 himself got one [pic 2].

People began discussing it in the thread itself, especially since some people did not realise that the chat message was not from Phc7006 but from an impersonator.

Come evening, the scammer openly joined the discussion, gloating at how he had managed to disrupt the giveaway, posting from multiple accounts (several of his posts have since been deleted). Here are some mild examples: post 167, post 169, post 178. In one of the deleted posts he even bragged that he was using a tool (he got from someone one steam, IIRC and we are to believe him) to automatically downvote all the posts in the entire thread. He also posted a vicious jpg where one can clearly see all the early posts of the thread downvoted (and other uglinesses) [pic 3]. His posts makes it seem as if there was more than one person involved, but that may well not be the case. It hardly matters.

Then he went away, probably to sleep, and guessing resumed as normal.

This morning, Phc7006 woke up to see the mess and was especially dismayed at how easily someone could impersonate him via the chat system. He understandably decided to cancel the giveaway, which based on past experience would have otherwise probably run for several days or even a week.

You can read some people's sad reactions after Phc7006's post.

As I had already mentioned above, while composing this post, I noticed that all the posts in the giveaway thread had been AGAIN downvoted. This has seen been partly reversed, possibly by the community.

Welcome to GOG.
Thanks for the lengthy post detailing what is going on, obviously something needs to be done and I personally suspect it is against a minority, possibly of one.

What would you suggest then? An end to generous giveaways, heavy forum moderation or simply ignore?[url=][/url]
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IAmSinistar: There was a recent sale where GOG posted something like their Top 20 Buyers, the folks who had bought the most titles from the GOG catalogue. The response from the majority of us on nearly all the names was "who?". I think that illustrates the divide between how important we feel we are to GOG, and how important we actually are, at least in a fiscal sense. They probably view the forums less as the payout slot of an ATM and more as the release valve on a pressure cooker.

In the fraternal sense, we love games, we love GOG, and we love each other. But we are ultimately the gregarious group that reserves the big table in the restaurant once a week - our presence is occasionally a boon, but equally likely to leave a mess, and of itself does not keep the business afloat.

There are still minor changes which GOG could make that would render the forum experience vastly better for us. But for reasons monetary or otherwise, those changes are not priorities, and are unlikely to become so when weighed against things that bring in the dosh. Ultimately it falls, as it ever has, upon us to do what we can ourselves, until such time as GOG delivers to us tools with which to do better.
If that's true, things have really changed. It used to be that the fora were a huge source of sales for them. Not just from the actual people in here buying games, but from the word of mouth.

I've been getting increasingly disgusted by the arrogance of the GOG management for quite some time now. Exploitive insomnia sales, outright lying about the core values and the patronizing "this is for your own good" BS.

I used to buy a ton of games here, but now I pass on nearly all of them. I'll occasionally buy one, but not anywhere near as many as I used to. I just don't feel like the money is well spent or appreciated.
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ne_zavarj: Gog forum = Titanic

Someone must to do something before it will hit an iceberg .
Perhaps send a certain former bodybuilder back in time?
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mrkgnao: SNIP
I think cancellation or going through as planned are really the only routes available. Changing the rules midway through is the worst choice, no matter how necessary.
Post edited August 03, 2015 by hedwards
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lazydog: Thanks for the lengthy post detailing what is going on, obviously something needs to be done and I personally suspect it is against a minority, possibly of one.

What would you suggest then? An end to generous giveaways, heavy forum moderation or simply ignore?[url=][/url]
Well, the downrep attacks are readily speedbumped by doing basic precautions. Detect obviously non-human behaviors of interaction with the APIs, and block suspicious behaviors, such as high-rate downrepping.

However, the whole class of trolling/attacking behavior in general can't be solved by a single measure. Creative attackers will find ways to be nuisances. It takes effort and time to keep a communication medium free of crap. GOG aren't the only company to reap the harvest of underinvesting here. Just go to any major newspaper that has comments beneath the articles.
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hedwards: If that's true, things have really changed. It used to be that the fora were a huge source of sales for them. Not just from the actual people in here buying games, but from the word of mouth.
I don't have hard numbers to extrapolate from, so it's all conjecture. But given that their "top customer" list had very little overlap with the community, I suspect we are as a whole less of a revenue spinner that we might think. Of course the social outreach and free marketing aspects of the forum certainly help, though one wonders how much the grousing here offsets that. Again, this is not from my personal perspective, but rather trying to imagine how GOG might view it.


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hedwards: I've been getting increasingly disgusted by the arrogance of the GOG management for quite some time now. Exploitive insomnia sales, outright lying about the core values and the patronizing "this is for your own good" BS.

I used to buy a ton of games here, but now I pass on nearly all of them. I'll occasionally buy one, but not anywhere near as many as I used to. I just don't feel like the money is well spent or appreciated.
This is sadly true. It is traditional for everyone to argue that "things were better in the old days", and in fact some members where doing that back when I joined, which were my own GOG Golden Days. However, there has been a marked downturn in GOG's responsiveness and transparency. Many changes have been sold in the best possible light, and the candor we once enjoyed from GOG is but a memory now. I fear that we have done what so many fans do - elevated the thing we love into a titan, one which no longer needs us in order to survive.

This is why I never buy the Pollyannaish twaddle that capitalists try to sell me regarding their ideology. Once the money becomes real, everything else is revealed as fake.
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IAmSinistar: This is sadly true. It is traditional for everyone to argue that "things were better in the old days", and in fact some members where doing that back when I joined, which were my own GOG Golden Days. However, there has been a marked downturn in GOG's responsiveness and transparency. Many changes have been sold in the best possible light, and the candor we once enjoyed from GOG is but a memory now. I fear that we have done what so many fans do - elevated the thing we love into a titan, one which no longer needs us in order to survive.

This is why I never buy the Pollyannaish twaddle that capitalists try to sell me regarding their ideology. Once the money becomes real, everything else is revealed as fake.
I've been here since almost the start and things were definitely better in most ways. The forum always sucked as far as the software goes and there were fewer games. But, the quality of the community was much better back then. It wasn't so spammy with stupid bullshit topics and we had some really amazing discussions about sensitive topics that are hard to do online.

I think on some level Mr. Gog took that for granted. But, as they brought in new games and grew a larger population, it attracted people that were more representative of the internet in general. And the constant freebie threads and code drops by members probably haven't helped either.
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mrkgnao: In one of the deleted posts he even bragged that he was using a tool (he got from someone one steam, IIRC and we are to believe him)... His posts makes it seem as if there was more than one person involved, but that may well not be the case. It hardly matters.
Ok, we need to clear this up, take my word as you want, i don't have anything to back this up beside what i think.

He's alone and there isn't any Evil Union or any tool, just some psychopath with a lot of free time on his hands, he tries so hard to create alt personas but it's just stupid because No OnE WrItEs LiKe ThIs LuLz SwAg, not to say that all of his accounts share the same pattern (not gonna share it).

If you see the picture that he posted (terrible paint job) you will see that

1- He's a kid (or a manchildren);
2- Apparently it was made by this evil Union that has this advanced script to downvote and yet they use paint and make something childish to prove that it was "nuked".

Besides, he's a liar that has been caught many times, don't you remember that he said he was Wakalo? Back then i did say that he wasn't and now he says that he's worse than Wakalo. What? Multiple personality disorder? Now he's saying that gog can change his account registration date (another lie) because i mentioned that on the forum and i have to admit that it was my mistake, i wasn't aware that he actually had accounts made in March, i was always under the assumption that he was only here since June and to be honest i no longer know if he actually has accounts made in 2014.

He's no hacker or have knowledge of that, he uses a dumb account (ddos_boss) and writes something dumb that he saw on the internet to pretend he's hacking (again, it's embarassing).

Oh, and he's been trying to infiltrate the forum by making accounts starting conversations and some people don't even know it's him (or pretend to not know), some people have been sending some messages about those so there is still some awareness...
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ne_zavarj: Gog forum = Titanic

Someone must to do something before it will hit an iceberg .
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mrmarioanonym: and the iceberg is not the scammers and bullies, but the mods indifference.
Exactly. Some people seem to think we're making mountains out of molehills, beause of one scammer/troll. But not only is the list of issues much longer (threats, impersonating users, Nigerian Prince scams, basic chat functions still missing etc.) but the real problem is lack of any satisfactory action taken by GOG.

I'm sure the situation will soon calm down, as we move away from the disrupted giveaway, the Nigerian scam etc. but if nothing is done then the mess will only start again in a week or two, and will get even more messy every time.
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Barefoot_Monkey: Speaking of rep, I can't help but notice that you're on the cusp of your 4th star with 999 rep. I wonder what will happen if I (and perhaps a few others) press that green button...
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real.geizterfahr: Now he's got 1001 ;P
Apparently nothing worth of mentioning happened. Although I'll be honest, some time ago I was still playing around the idea of having some sort of giveaway "to celebrate" but seeing that rep and giveaways have become the root of all problems here, I don't think I'm gonna bother after all. It's just a number, anyway.
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hedwards: I've been here since almost the start and things were definitely better in most ways. The forum always sucked as far as the software goes and there were fewer games. But, the quality of the community was much better back then. It wasn't so spammy with stupid bullshit topics and we had some really amazing discussions about sensitive topics that are hard to do online.

I think on some level Mr. Gog took that for granted. But, as they brought in new games and grew a larger population, it attracted people that were more representative of the internet in general. And the constant freebie threads and code drops by members probably haven't helped either.
Yes, as I say, GOG is a to a large extent a victim of its own success. The kind of candor and one-on-one-ness you can expect from a small firm goes away when the money gets real.

I perceive a very clear demarcation in this latest downturn in the forum quality. The Enshittening, as I term it, had two causal factors:

1) The Witcher 3
2) Galaxy

I appearance of these two together seemed to cause a perfect (shit)storm, bombarding the forum with the exact demographic we had risen above for so long. Our open buffet of ideas and giving was easy to police when newcomers came along singly, but a great wave of them revealed all the cracks in the dam at once (if I can mix my metaphors).

I had hoped we had weathered the initial strike and that equilibrium was on the way to being restored. But it appears instead that the wave was worse than we thought, and now we have all this flotsam and stagnant water that needs cleaning up. It remains now to see whether in their response to this disaster if GOG will be Doctors Without Borders or FEMA.
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mrkgnao: Anatomy of a Disrupted Giveaway
I'll just add that initially one of the winners (Hitman 2) was none other than abop a.k.a. Abcde00, one of the alts. After being warned (I PMed him, probably others did too) and changing the winner, Phc received more threats from him. Fortunately though, it was in time and the key went to a different user.
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mrmarioanonym: and the iceberg is not the scammers and bullies, but the mods indifference.
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Breja: Exactly. Some people seem to think we're making mountains out of molehills, beause of one scammer/troll. But not only is the list of issues much longer (threats, impersonating users, Nigerian Prince scams, basic chat functions still missing etc.) but the real problem is lack of any satisfactory action taken by GOG.

I'm sure the situation will soon calm down, as we move away from the disrupted giveaway, the Nigerian scam etc. but if nothing is done then the mess will only start again in a week or two, and will get even more messy every time.
Hi Breja

I would like to tell wonderful opportunity! Please deposit rep into account, all worries cease, you live long and prosper.
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Cyraxpt: 1- He's a kid (or a manchildren);
Which got me thinking: perhaps this will all quiet down come Spetmeber and school starts again? It started in June... like the summer holidays.
Post edited August 03, 2015 by ZFR
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lazydog: Thanks for the lengthy post detailing what is going on, obviously something needs to be done and I personally suspect it is against a minority, possibly of one.

What would you suggest then? An end to generous giveaways, heavy forum moderation or simply ignore?[url=][/url]
I used to be in the "simply ignore" camp, but I feel for Phc7006, who has worked hard and spent a lot of money to create this giveaway, only to have it destroyed by a mean little man. Similar posts have been seen in IAmSinistar's recent giveaway. So I no longer feel this is the direction.

I hope that giveaways will not go away. They are part of our community.

I don't think moderation is really the answer, not in the sense of censoring some posts or thread titles. [Trust GOG to waste time implementing a completely inappropriate solution --- preventing posts with all-caps cuss words, as mentioned by real.geizterfahr above --- which is entirely not the problem].

A partial solution, I believe, would be to add more limitations on forum activity, for example (needs more thinking):
- Cannot create accounts similar in names to other accounts
- Cannot create more than N accounts from the same computer
- Cannot downvote or upvote more than N posts a day (or simply cancel the rep system altogether)
- Cannot post for the first N months (and/or until purchased (not gifted) N games), except in threads created by GOG itself (release, sale, news) or in game-specific forums for games that the user owns on GOG

But that:
(a) requires actual work and GOG is busy implementing galaxy
(b) makes life harder for newcomers and these are exactly the people GOG cares most about

Like many others, I have significantly reduced my purchases (since 25 February 2015, when GOG introduced regional banning/blocking), but not to zero. But, as others have already pointed out, the active forum community is a tiny drop in the GOG ocean. We could all stop buying completely and GOG wouldn't even notice.

All in all, the solution is to let this place die (not financially, just socially). GOG has dug its own grave.
Post edited August 03, 2015 by mrkgnao