On the other hand, practically every time I have opened a ticket (not often), reply was extremely tardy to arrive, if at all. Case in point, I have opened a ticket on 30 December 2019 --- two weeks ago --- and haven't got any (non-automatic) reply yet.
They have to support thousands(if not more) people all the time....and they likely get a ton fo tickets....so of course they'd likely fall behind at times of high(ticket) traffic.
That said on the other hand I think they need to add some "Priority Ticket classes"
like: H*rassment/thre*ts, spam flooding, refunds/tech support for games, etc....that way they can get to the most important stuff quicker.
As for the non-reply....the forum might have eaten that ticket & it might need to be re-sent.
As for games not being updated, that's a major issue, in my opinion. That's why we have the "Games that treat GOG customers as second class citizens v2
" thread, and that's why we probably should also have a "Games that treat non-Galaxy users as second class citizens v1
Do you mean(for the galaxy thread idea) achievements missing for games? Or other things missing from non-galaxy versions?
Also wouldn't that be redundant? Couldn't it go under the current thread topic(albeit with it's own mark/category/etc if need be)?
GOG knows that some of the games it sells are grossly out of date, yet it does not warn customers about it beforehand. A serious company would at least put a disclaimer on game pages of games with long overdue patches.
Some less knowledgeable people might get confused or turned off by such(i.e. some might think the worst) if done incorrectly, and it'd be a but more work for staff to keep updating that every time a game was either caught up with patches or not. Also some patches might not apply to Gog versions as well.
If done right it might be a nice feature, though(maybe a little mark on each page stating if a game is the latest build by the dev or not?).
I don't think a first-time customer should be expected to do this kind of research before buying a game.
There's an old saying(for a reason): Buyer Beware.
Yes, stores should try to make sure customers are as informed as possible(within reason), but customers are mostly adults here(iirc) & they should be able to make informed decisions/be ready to do some research a bit if need be(and if it's possible to do so).
If GOG doesn't want new customers to go to Steam, perhaps they should be adult about it and warn potential customers before buying a game that they know is grossly outdated. Until they do, perhaps they're not a scam, but they're skating awfully close to it.
First, as I said(just above this bit) people need to also be adult and not expect Gog to do everything for them.
Second, if they did so they might(again as said above) scare the same or similar amounts off with such disclaimers/notices if done the wrong way.