It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
high rated
Hi,

welcome to the official GOG Galaxy forum thread. Please read the below info first:

== GOG GALAXY FEATURES IN GAMES ==

List of games supporting various GOG Galaxy features:
Achievements: https://www.gog.com/games?feature=achievements&sort=bestselling&page=1
Cloud Saves: https://www.gog.com/games?feature=cloud_saves&sort=bestselling&page=1
Overlay: https://www.gog.com/games?feature=overlay&sort=bestselling&page=1

== BUG REPORTING ==

Please use: http://mantis.gog.com and include
1. steps to reproduce the bug (if possible)
2. screenshot or movie showing the bug (if possible)
3. Galaxy Client logs (location described on mantis report page)

== FEATURE SUGGESTIONS ==

Please use: http://www.gog.com/wishlist/galaxy. For feature suggestions and votes on them please try do explain how Galaxy and its users will really benefit from it.

== IMPORT ALREADY INSTALLED GAMES TO GALAXY ==

1. For GOG games installed using installers from the last few months (so called Galaxy-compatible installers)
Click the Galaxy logo button on top of the sidebar and select "scan and import folders" - it will find all compatible games within that folder and add them to the Client.

2. For remaining GOG game INSTALLATIONS
Find the game in the Library (click on the image of the game), then click the More button and select "Manage Installation" -> "Import folder" and point the folder selector into the folder where that game is installed.

== KNOWN ISSUES ==
- Galaxy cannot be launched by other users on the same computer

== CHANGELOG ==

1.2.47 (October 22, 2018)
Changes & Improvements:
- Better Korean translations
Bugfixes:
- Fixed a bug where sometimes a blank screen would be shown to users when store / other page failed to respond
- Changed error text that shows after page fails to load to be more informative
Windows Overlay:
- Saving screenshots will work when User's home folder contains non-ASCII characters (e.g. Cyrillic)
- Other fixes for screenshots in some games (e.g. Balrum, Death's Gambit)
- Fixed scaling issues for some games (e.g. Eden)
- Fixes for OpenGL games allowing us to enable Overlay support for the following games:
- Transport Fever
- Simon the Sorcerer
- WH40k Gladius - Relics of War
- Fixes for DX 11 games allowing us to enable Overlay support for the following games:
- King Arthur II
- Fixes for DX 10 games allowing us to enable Overlay support for the following games:
- Crysis
- Anno 1404
- Two Worlds VE
- Fixes for DX 9 games allowing us to enable Overlay support for the following games:
- Treasure Adventure World

1.2.49 (November 29, 2018)
- [Windows] Updater now requires administrator privileges to perform update of GOG Galaxy
- [Windows] Security of directories containing GOG Galaxy files has been improved
- [Windows] Updated Code Signing Certificate
- [Windows] Crash reporter has been added to Galaxy Communication Service
Bugfixes:
- Prevented several potential causes of "broken" games, where only way out was reinstalling
- [MacOS] Fixed a crash on shutdown when fatal error was shown

1.2.50 (December 13, 2018)
Changes & Improvements:
- Speed up startup time
- [MacOS] Strengthen up connection security with ClientService
Bugfixes:
- Fixed "disk access problem" when installing games, occuring mostly on fresh installation of GOG Galaxy
- Fixed a rare occurrence of a game update resulting in displaying "unknown game version"

1.2.51 (December 20, 2018)
- Improved Korean translations
- Fixed connection to notifications pusher in GOG Galaxy SDK

1.2.54 (March 14, 2019)
Changes and Improvements:
- Updated Chromium version to 71:
- Better performance
- Fixes playing Twitch videos on profiles
- Fixes playing Wistia videos
- Security fixes in the game installation process
- Security fixes in GOG Galaxy update process
- GOG Galaxy Updater should perform better under poor network conditions
Bugfixes:
- [macOS] Fixed passing multiple commandline arguments to games
- [macOS] Multiple "friend online" notifications will no longer appear when system wakes up
- Dates are now properly displayed in cloud saves conflict window

1.2.55 (April 17, 2019)
- Hotfix for unintentional opening of Facebook link after entering Forum

1.2.56 (May 06, 2019)
Bugfixes:
- [Windows] GOG Galaxy will fix the path to its internal services, if it finds it is wrong
- Updating of games' local dependencies (e.g. Dosbox) will be handled correctly
- Unexpected files in games' directories will no longer cause failure of games’ update

1.2.57 (June 12, 2019)
Changes and Improvements:
- Minor download speed optimizations
- Changes in PayPal payment flow
Bugfixes:
- Fixed rare crash occurence when reordering games' updates and installations
- GOG Galaxy will correctly reconnect to GOG services after long time of no internet connection

1.2.58 (September 13, 2019)
macOS:
- Enabled hardened runtime, making our application more secure
- Implemented Apple's notarization

1.2.59 (September 23, 2019)
Overlay:
- [Windows] Fixed crash in Overlay affecting some games (including Fallout 3 (Radeon only) and Dragon Age: Origins)
Achievements:
- [Windows] Fixed issue with achievements sometimes not being saved while playing offline

1.2.60 Beta (07 October, 2019)
General:
- Updated CEF version to 3729 (Chromium to 74)
- Security fixes
Updater:
- Will no longer download updates at startup, they will be downloaded in the background, while the application is running
- [Windows] No additional UAC prompt during update

1.2.61 Beta (October 23, 2019)
Updater:
- Fixed an issue where non-admin users would not be able to update to newer versions of GOG Galaxy

1.2.62 Beta (October 30, 2019)
Overlay:
- Fixed crashes for various games

1.2.63 (December 02, 2019)
General:
- Updated CEF version to 3729 (Chromium to 74)
- Security fixes
Updater:
- Will no longer download updates at startup, they will be downloaded in the background, while the application is running
- [Windows] No additional UAC prompt during update
Overlay [Windows]:
- Now supports games which use Vulkan API (e.g. Jupiter Hell, X4: Foundations)
- Fixes crashes for various games

1.2.64 (December 04, 2019)
- Hotfix for launching games
Post edited December 04, 2019 by TheTomasz
avatar
Johny.: Please contact support here: https://support.gog.com/hc/en-us and describe what do you mean by discount code. :) As far as I know we have only codes to redeem games for free (you can do it here: https://www.gog.com/redeem ).
avatar
Geralt_of_Rivia: While he most likely talks about a gift key GOG does have discount codes and you as a Blue should know that. ;-)
Wow, I've never seen one. :) Probably because I have everything for free. ;)) Thx for teaching me a new thing about GOG!
avatar
haydenaurion: Minor issue with Galaxy, it will periodically start increasing the disk usage anywhere from 20% up to 50% according to task manager. Running version 1.2.20 and Galaxy wasn't doing this before and it doesn't seem to be updating games so I don't know why it would be doing this.
Hi haydenaurion,

that's a bit worrying. I mean, there is a periodic background check for game updates that could do some disk operations, but it shouldn't be 50%. Could you report a bug on http://mantis.gog.com, and attach your logs from C:\ProgramData\GOG.com\Galaxy\Logs ? A zip of everything would be best. I'll try to take a look. Also, please indicate at what time you saw the disk usage and how long it hang around (like 10s, a minute, or longer than a minute) so I can compare than information with what the logs say.

Liosan
avatar
haydenaurion: Minor issue with Galaxy, it will periodically start increasing the disk usage anywhere from 20% up to 50% according to task manager. Running version 1.2.20 and Galaxy wasn't doing this before and it doesn't seem to be updating games so I don't know why it would be doing this.
avatar
Liosan: Hi haydenaurion,

that's a bit worrying. I mean, there is a periodic background check for game updates that could do some disk operations, but it shouldn't be 50%. Could you report a bug on http://mantis.gog.com, and attach your logs from C:\ProgramData\GOG.com\Galaxy\Logs ? A zip of everything would be best. I'll try to take a look. Also, please indicate at what time you saw the disk usage and how long it hang around (like 10s, a minute, or longer than a minute) so I can compare than information with what the logs say.

Liosan
Done. I used WinRAR to zip them, I hope I got it right.
About notifications in Windows 10:

PLEASE, use Action Center for desktop notifications.

I can't find a way to read missed notifications once I didn't got a chance to read them an a very short time they're displayed (I need to first adjust my screen magnifier and position my magnified screen to be actually able to read any notifications)

Any chance to set notification display duration? I have set 30 secs for Action Center notifications.

Any chance to set font size of notifications?

And last - any chance for direct link to this topic from Galaxy's menu? And I think there should be separate forum branch for GOG Galaxy
avatar
haydenaurion: Done. I used WinRAR to zip them, I hope I got it right.
No problem, thanks for the logs :) I'll look into that.

avatar
TomiikV: About notifications in Windows 10:
PLEASE, use Action Center for desktop notifications.

I can't find a way to read missed notifications once I didn't got a chance to read them an a very short time they're displayed (I need to first adjust my screen magnifier and position my magnified screen to be actually able to read any notifications)
We were considering that, but we decided to go for notifications looking the same on all systems, the same in-overlay and on the desktop, and as customizable as we needed. We will be adding a way to read most missed notification types in the nearest Galaxy update (though the system won't include notifications about "game updated" or "game installed").

If the notification size is a problem, what's your screen resolution? And do you have Windows scaling enabled?

avatar
TomiikV: Any chance to set notification display duration? I have set 30 secs for Action Center notifications.
Any chance to set font size of notifications?
We didn't plan this, but I'll make a note :)

avatar
TomiikV: And last - any chance for direct link to this topic from Galaxy's menu? And I think there should be separate forum branch for GOG Galaxy
I don't think there's enough being talked about Galaxy to warrant it's own forum branch, and linking to a specific topic, is... I'm not sure it's worth it :)

Liosan
Post edited September 05, 2017 by Liosan
Any news on making overlay work with more games, especially older ones like Heroes 3 and Neverwinter Nights?

I've heard there were plans for every game to work with the overlay, but if I didn't miss anything, no new games were made compatible with it ever since the overlay starter working for more titles than just a few selected. ;)
avatar
haydenaurion: Done. I used WinRAR to zip them, I hope I got it right.
avatar
Liosan: No problem, thanks for the logs :) I'll look into that.
It's possible everything may be running as normal and I just didn't notice that before.
Hey,

we have released GOG Galaxy 1.2.22 containing a new top menu already known from public Beta updates. We hope it will help you be in touch with everything that's going on in GOG as well as with your friends.

For MacOS users we have renamed Galaxy bundle name to "GOG Galaxy.app" to make it prettier :)

Other than that we have fixed some bugs.

Full changelog you can find in Galaxy or in the sticked post on this forum
Hi there, since the new UI features that came from GOG.com any idea if we might be getting GAME updates too? At this moment Galaxy shows me no updates in my Library - MY COLLECTION (258) ... but when I go to GOG.com it shows me MY COLLECTION (258, 6 UPDATED). I know Galaxy updates games by itself but A LOT of us store game copies somewhere else so it is always nice to know when a game gets updated. Thanks!
GOG Galaxy updated to 1.2.22 (windows 10 user), and i cant use it now. the GOG G is grey and cant click on games or anything. already deleted (uninstal) and install it again, same problems.

any help ?

thx :D
Ok, this is now the third update that renders Galaxy incapable to launch after a restart.

It's active in the Task Manager but the Galaxy Client Service is constantly starting and shutting down again. If I'm lucky it might straigthen itself out after 10 minutes and finally launch the client but that's not the norm, that's an exception.

Considering that I have 150 GB worth of games installed, spanning two drives because the more demanding ones are on a SSD, reinstalling Galaxy is always a tiresome job.

Please fix this, Galaxy is literally the only Game/Store front client out there that constantly breaks after an update.
avatar
lcarrilho: GOG Galaxy updated to 1.2.22 (windows 10 user), and i cant use it now. the GOG G is grey and cant click on games or anything. already deleted (uninstal) and install it again, same problems.
avatar
NightmareChild: Ok, this is now the third update that renders Galaxy incapable to launch after a restart.
Hi,

If you haven't already, could you please report this bug to us (following the instructions in the sticky post at the top of this thread, under the header == BUG REPORTING ==) so that we can look into it? This will allow us to hopefully pinpoint what the problem you are experiencing is, and to fix it

Thanks!
Foiled
Post edited September 05, 2017 by Foiled
avatar
NightmareChild: Ok, this is now the third update that renders Galaxy incapable to launch after a restart.
avatar
Foiled: Hi,

If you haven't already, could you please report this bug to us (following the instructions in the sticky post at the top of this thread, under the header == BUG REPORTING ==) so that we can look into it? This will allow us to hopefully pinpoint what the problem you are experiencing is, and to fix it

Thanks!
Foiled
Sorry, too late. I've uninstalled Galaxy and deleted any and all files related to it as I have a feeling that there are some weird things going on with the webcache, the logs were full of entries like the ones below, dozens of those, to be precise. (Had those in the clipboard, actual logs are gone)



2017-09-05 15:36:18.162 [Information][SubSystem installer thread (4)]: Fetching product configuration for '1403000599'.
2017-09-05 15:36:18.162 [Warning][SubSystem installer thread (4)]: ProductOperationNeededChecker failed to fetch and serialize product configuration for product '1403000599': Empty client ID for product 1403000599 while fetching remote config
2017-09-05 15:36:18.564 [Information][SubSystem installer thread (4)]: Fetching product configuration for '1207659163'.
2017-09-05 15:36:18.564 [Warning][SubSystem installer thread (4)]: ProductOperationNeededChecker failed to fetch and serialize product configuration for product '1207659163': Empty client ID for product 1207659163 while fetching remote config

And this as well.

2017-09-05 15:35:29.478 [Information][ (0)]: Log started. Application version: 1.2.22.31 (2017-09-05 11:34).
2017-09-05 15:35:29.479 [Information][ (0)]: Operating system: Windows 8 6.2 (Build 9200) (IA32)
2017-09-05 15:35:29.479 [Information][ (0)]: Platform identification: win8 64bit
2017-09-05 15:35:29.481 [Information][ (0)]: Service starting
2017-09-05 15:35:29.481 [Information][ (0)]: Started to listen on port 9978
2017-09-05 15:35:30.482 [Information][#1 (1)]: ServiceServer connected
2017-09-05 15:35:30.482 [Information][#1 (1)]: Received FixDirectoryPrivilegesRequest 118953252
2017-09-05 15:35:30.483 [Information][#1 (1)]: GetExplicitEntriesFromAcl succeeded, with 5 entries found.
2017-09-05 15:35:30.483 [Information][#1 (1)]: Found matching permission setting entry for object D:\GOG Galaxy, skipping.
2017-09-05 15:35:32.333 [Information][ (0)]: Log started. Application version: 1.2.22.31 (2017-09-05 11:34).
2017-09-05 15:35:32.333 [Information][ (0)]: Operating system: Windows 8 6.2 (Build 9200) (IA32)
2017-09-05 15:35:32.333 [Information][ (0)]: Platform identification: win8 64bit
2017-09-05 15:35:32.335 [Information][ (0)]: Service starting
2017-09-05 15:35:32.335 [Information][ (0)]: Started to listen on port 9978




I also noticed that the logs identify my system differently, one as Windows 8 (Build 9200) and one as Windows 10 64Bit, the latter is true.

Maybe this still helps in figuring out what's going on.
avatar
Foiled: Hi,

If you haven't already, could you please report this bug to us (following the instructions in the sticky post at the top of this thread, under the header == BUG REPORTING ==) so that we can look into it? This will allow us to hopefully pinpoint what the problem you are experiencing is, and to fix it

Thanks!
Foiled
avatar
NightmareChild: Sorry, too late. I've uninstalled Galaxy and deleted any and all files related to it as I have a feeling that there are some weird things going on with the webcache, the logs were full of entries like the ones below, dozens of those, to be precise.
Hi,

Thanks for taking the time to try and help us out :)

It seems that (unfortunately) not enough context is included in the log portions you pasted for us to get an idea of what exactly went wrong. Of course, if you're still interested in helping us out, you could re-install the GOG Galaxy to get fresh logs, and post them to mantis.gog.com ;)

Foiled
Post edited September 05, 2017 by Foiled
Fresh install, same thing. Takes ages to load, logs show this:

2017-09-05 16:22:51.510 [Information][ (0)]: Log started. Application version: 1.2.22.31 (2017-09-05 11:34).
2017-09-05 16:22:51.511 [Information][ (0)]: Operating system: Windows 8 6.2 (Build 9200) (IA32)
2017-09-05 16:22:51.511 [Information][ (0)]: Platform identification: win8 64bit
2017-09-05 16:22:51.513 [Information][ (0)]: Service starting
2017-09-05 16:22:51.514 [Information][ (0)]: Started to listen on port 9978
2017-09-05 16:22:52.514 [Information][#1 (1)]: ServiceServer connected
2017-09-05 16:22:52.514 [Information][#1 (1)]: Received FixDirectoryPrivilegesRequest 1642471930
2017-09-05 16:22:52.515 [Information][#1 (1)]: GetExplicitEntriesFromAcl succeeded, with 5 entries found.
2017-09-05 16:22:52.515 [Information][#1 (1)]: Found matching permission setting entry for object D:\GOG Galaxy, skipping.
2017-09-05 16:22:54.355 [Information][ (0)]: Log started. Application version: 1.2.22.31 (2017-09-05 11:34).
2017-09-05 16:22:54.356 [Information][ (0)]: Operating system: Windows 8 6.2 (Build 9200) (IA32)
2017-09-05 16:22:54.356 [Information][ (0)]: Platform identification: win8 64bit
2017-09-05 16:22:54.358 [Information][ (0)]: Service starting
2017-09-05 16:22:54.358 [Information][ (0)]: Started to listen on port 9978
2017-09-05 16:22:56.359 [Information][#1 (1)]: ServiceServer connected
2017-09-05 16:22:56.359 [Information][#1 (1)]: Received FixDirectoryPrivilegesRequest 3459885759
2017-09-05 16:22:56.360 [Information][#1 (1)]: GetExplicitEntriesFromAcl succeeded, with 5 entries found.
2017-09-05 16:22:56.360 [Information][#1 (1)]: Found matching permission setting entry for object D:\GOG Galaxy, skipping.
2017-09-05 16:22:58.211 [Information][ (0)]: Log started. Application version: 1.2.22.31 (2017-09-05 11:34).
2017-09-05 16:22:58.211 [Information][ (0)]: Operating system: Windows 8 6.2 (Build 9200) (IA32)
2017-09-05 16:22:58.211 [Information][ (0)]: Platform identification: win8 64bit
2017-09-05 16:22:58.213 [Information][ (0)]: Service starting
2017-09-05 16:22:58.213 [Information][ (0)]: Started to listen on port 9978
2017-09-05 16:22:59.213 [Information][#1 (1)]: ServiceServer connected
2017-09-05 16:22:59.214 [Information][#1 (1)]: Received FixDirectoryPrivilegesRequest 2962638198
2017-09-05 16:22:59.214 [Information][#1 (1)]: GetExplicitEntriesFromAcl succeeded, with 5 entries found.
2017-09-05 16:22:59.214 [Information][#1 (1)]: Found matching permission setting entry for object D:\GOG Galaxy, skipping.

And this

2017-09-05 16:24:08.844 [Information][ (0)]: Sending message of type 3 [Sequence Number: 2035850355], rseq 0, size 29 (bytes sent: 29), completed OK
2017-09-05 16:24:08.844 [Information][ (0)]: Request sent [Sequence Number: 2035850355], waiting for response...
2017-09-05 16:24:09.161 [Error][ (0)]: NetException during GenericGogPbReader::readWholePacket: Connection reset by peer,
2017-09-05 16:24:09.161 [Warning][ (0)]: Unrecoverable error for request [Sequence Number: 2035850355]
2017-09-05 16:24:09.161 [Information][ (0)]: Starting service 'GalaxyClientService' asynchronously.
2017-09-05 16:24:09.166 [Warning][ (0)]: Exception during sending request to service: Error Message: Reading response for request [Sequence Number: 2035850355] failed!
Stack Trace
11: UNK - 0x1056cce
10: UNK - 0x10566c9
9: UNK - 0x1055ed4
8: UNK - 0x105598e
7: UNK - 0xed4b61
6: UNK - 0xea369c
5: UNK - 0xe37545
4: UNK - 0xe0f31e
3: UNK - 0x10c460f
2: BaseThreadInitThunk - 0x74178744
1: RtlGetAppContainerNamedObjectPath - 0x7710582d
0: RtlGetAppContainerNamedObjectPath - 0x771057fd
-----

2017-09-05 16:24:10.667 [Information][ (0)]: Starting service 'GalaxyClientService' asynchronously.
2017-09-05 16:24:10.701 [Information][ (0)]: GalaxyClientService started properly.
2017-09-05 16:24:10.701 [Warning][ (0)]: Exception during sending request to service: Timeout
2017-09-05 16:24:11.702 [Information][ (0)]: Sending message of type 3 [Sequence Number: 3394683794], rseq 0, size 29 (bytes sent: 29), completed OK
2017-09-05 16:24:11.702 [Information][ (0)]: Request sent [Sequence Number: 3394683794], waiting for response...
2017-09-05 16:24:12.013 [Error][ (0)]: NetException during GenericGogPbReader::readWholePacket: Connection reset by peer,
2017-09-05 16:24:12.013 [Warning][ (0)]: Unrecoverable error for request [Sequence Number: 3394683794]
2017-09-05 16:24:12.013 [Information][ (0)]: Starting service 'GalaxyClientService' asynchronously.
2017-09-05 16:24:12.019 [Warning][ (0)]: Exception during sending request to service: Error Message: Reading response for request [Sequence Number: 3394683794] failed!
Stack Trace
11: UNK - 0x1056cce
10: UNK - 0x10566c9
9: UNK - 0x1055ed4
8: UNK - 0x105598e
7: UNK - 0xed4b61
6: UNK - 0xea369c
5: UNK - 0xe37545
4: UNK - 0xe0f31e
3: UNK - 0x10c460f
2: BaseThreadInitThunk - 0x74178744
1: RtlGetAppContainerNamedObjectPath - 0x7710582d
0: RtlGetAppContainerNamedObjectPath - 0x771057fd
-----

2017-09-05 16:24:13.519 [Information][ (0)]: Starting service 'GalaxyClientService' asynchronously.
2017-09-05 16:24:13.557 [Information][ (0)]: GalaxyClientService started properly.
2017-09-05 16:24:13.557 [Warning][ (0)]: Exception during sending request to service: Timeout
2017-09-05 16:24:14.557 [Information][ (0)]: Sending message of type 3 [Sequence Number: 2805432728], rseq 0, size 29 (bytes sent: 29), completed OK
2017-09-05 16:24:14.557 [Information][ (0)]: Request sent [Sequence Number: 2805432728], waiting for response...
2017-09-05 16:24:14.863 [Error][ (0)]: NetException during GenericGogPbReader::readWholePacket: Connection reset by peer,
2017-09-05 16:24:14.863 [Warning][ (0)]: Unrecoverable error for request [Sequence Number: 2805432728]
2017-09-05 16:24:14.864 [Information][ (0)]: Starting service 'GalaxyClientService' asynchronously.
2017-09-05 16:24:14.869 [Warning][ (0)]: Exception during sending request to service: Error Message: Reading response for request [Sequence Number: 2805432728] failed!
Stack Trace
11: UNK - 0x1056cce
10: UNK - 0x10566c9
9: UNK - 0x1055ed4
8: UNK - 0x105598e
7: UNK - 0xed4b61
6: UNK - 0xea369c
5: UNK - 0xe37545
4: UNK - 0xe0f31e
3: UNK - 0x10c460f
2: BaseThreadInitThunk - 0x74178744
1: RtlGetAppContainerNamedObjectPath - 0x7710582d
0: RtlGetAppContainerNamedObjectPath - 0x771057fd


I give up for now, my connection works as usual, all other clients run as they should so right now I have to assume that something is broken GOG side.