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"China" returned 10 posts
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Hi, I'm living in China so I'm not sure if this is a problem on your end or mine. The Chinese internet can be notoriously bad. In fact for a while your site was barely accessible and I was unable to download any of my games, even with your autodownloader.

Anyways...

I downloaded the GOG galaxy client and when I start up it tells me I need to update Galaxy. Okay.

The update is small (2 mb maybe) I get up to 1 mb and then it gives me an error message and tells me to download the full client from the main Galaxy page. It doesn't seem like that would help because I've downloaded Galaxy very recently.

Thankfully I can still download games (which is why I went ahead and purchased Wild Hunt). Just wondering if this is a known error, a China problem or what.
Hello China!
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Lobstercore: I have been having an extremely frustrating problem, ever since galaxy has come out, I've been unable to access any of my gog games. As far as I know, there are three ways to download our games, and since galaxy has come out, none of them work. I've contacted support several times, but their suggestions don't help, are redundant information from the FAQs, or in the case of the last couple messages I've sent, they have simply gone unanswered. So, in desperation I'm coming here to see if anyone can help.

I'm running windows 7, my browser is firefox, if that's relevant. My antivirus is MSE.

The first problem is with the the galaxy client. It is currently version 1.0.2.958. When I start it up, it tries to update itself, but hangs at 2.3 out of 3.0MB, and then says there was an error, but the latest version can be downloaded from gog, but the link offered is the same version I have, 1.0.2.958. When I try to install Witcher 3, (or any other game) a window pops up to accept the EULA, I accept, then is says "getting file list" and after that a quick window pops up simply saying "game not supported, and I'm sent back to my library screen. I have tried uninstalling reinstalling as administrator, nothing works.

The second problem is gog downloader. When I click on a dowloader link, the client pops up, says its initializing, then a few seconds later says "download complete" with a full progress bar, but the dowload folder is empty.

The third method is the one which always used to work for me, even when downloader started having that problem. That is downloading directly from my account page on the gog website. When I try to do so, I simply get a 404, file not found.

I pre-ordered this game months ago, it's been out for weeks now, and I have no way to access it at all. In fact, I can't access any of the hundreds of games in my gog library. I'm trying to stay patient, but it's very frustrating. Is there anyone out there who knows what's happening?
I've seen many people state on the forums they can't download stuff in China from GOG, and that appears to be where you are? Most likely your GOG downloads are being blocked.
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Cifer29: Would love to use it but for some reason I am getting the "Essential parts Missing" thing all the time now. I tried several things. Uninstall it and installing it again going to the registery and look for the line from the support page. Nothing seems to work. Even if I install it in the standard directory I get the same error. So if anyone knows other things I could try I would love to hear them.

P.S. And yes I downloaded the newest installer.
Have your tried this, this seems to work for most people:

http://www.gog.com/forum/general/gog_galaxy_beta_starts_now_e5bf1/post925
Post edited June 06, 2015 by BKGaming
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Lobstercore: I have been having an extremely frustrating problem, ever since galaxy has come out, I've been unable to access any of my gog games. As far as I know, there are three ways to download our games, and since galaxy has come out, none of them work. I've contacted support several times, but their suggestions don't help, are redundant information from the FAQs, or in the case of the last couple messages I've sent, they have simply gone unanswered. So, in desperation I'm coming here to see if anyone can help.

I'm running windows 7, my browser is firefox, if that's relevant. My antivirus is MSE.

The first problem is with the the galaxy client. It is currently version 1.0.2.958. When I start it up, it tries to update itself, but hangs at 2.3 out of 3.0MB, and then says there was an error, but the latest version can be downloaded from gog, but the link offered is the same version I have, 1.0.2.958. When I try to install Witcher 3, (or any other game) a window pops up to accept the EULA, I accept, then is says "getting file list" and after that a quick window pops up simply saying "game not supported, and I'm sent back to my library screen. I have tried uninstalling reinstalling as administrator, nothing works.

The second problem is gog downloader. When I click on a dowloader link, the client pops up, says its initializing, then a few seconds later says "download complete" with a full progress bar, but the dowload folder is empty.

The third method is the one which always used to work for me, even when downloader started having that problem. That is downloading directly from my account page on the gog website. When I try to do so, I simply get a 404, file not found.

I pre-ordered this game months ago, it's been out for weeks now, and I have no way to access it at all. In fact, I can't access any of the hundreds of games in my gog library. I'm trying to stay patient, but it's very frustrating. Is there anyone out there who knows what's happening?
Some users from China have reported the great firewall of China is blocking some of GOG's servers so your only option might be to use a proxy or VPN of some sort to bypass government firewalling. Not much GOG can do about that.

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shadow1980jpv: I just started GOG Galaxy. Interesting text showed up, to inform me that "Wasteland 2 files corrupted." The game has completely disappeared from my hard disk. I installed the game yesterday and played little without problems.

What heck is happening with galaxy? Does anyone else have problems like this?
Where do you have Galaxy installed, and where did you have the game installed?
Post edited June 07, 2015 by skeletonbow
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Lobstercore: I have been having an extremely frustrating problem, ever since galaxy has come out, I've been unable to access any of my gog games. As far as I know, there are three ways to download our games, and since galaxy has come out, none of them work. I've contacted support several times, but their suggestions don't help, are redundant information from the FAQs, or in the case of the last couple messages I've sent, they have simply gone unanswered. So, in desperation I'm coming here to see if anyone can help.

I'm running windows 7, my browser is firefox, if that's relevant. My antivirus is MSE.

The first problem is with the the galaxy client. It is currently version 1.0.2.958. When I start it up, it tries to update itself, but hangs at 2.3 out of 3.0MB, and then says there was an error, but the latest version can be downloaded from gog, but the link offered is the same version I have, 1.0.2.958. When I try to install Witcher 3, (or any other game) a window pops up to accept the EULA, I accept, then is says "getting file list" and after that a quick window pops up simply saying "game not supported, and I'm sent back to my library screen. I have tried uninstalling reinstalling as administrator, nothing works.

The second problem is gog downloader. When I click on a dowloader link, the client pops up, says its initializing, then a few seconds later says "download complete" with a full progress bar, but the dowload folder is empty.

The third method is the one which always used to work for me, even when downloader started having that problem. That is downloading directly from my account page on the gog website. When I try to do so, I simply get a 404, file not found.

I pre-ordered this game months ago, it's been out for weeks now, and I have no way to access it at all. In fact, I can't access any of the hundreds of games in my gog library. I'm trying to stay patient, but it's very frustrating. Is there anyone out there who knows what's happening?
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skeletonbow: Some users from China have reported the great firewall of China is blocking some of GOG's servers so your only option might be to use a proxy or VPN of some sort to bypass government firewalling. Not much GOG can do about that.

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shadow1980jpv: I just started GOG Galaxy. Interesting text showed up, to inform me that "Wasteland 2 files corrupted." The game has completely disappeared from my hard disk. I installed the game yesterday and played little without problems.

What heck is happening with galaxy? Does anyone else have problems like this?
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skeletonbow: Where do you have Galaxy installed, and where did you have the game installed?
Galaxy is installed:
c:\Program Files (x86)\GalaxyClient\

Wasteland 2 was installed:

D:\games\Wasteland 2

D:\games is my official game installation folder. I never install games C:\program files folder. I have installed 10 games using Galaxy and wasteland 2 is a first game, which i had corruption file problem.
Post edited June 07, 2015 by shadow1980jpv
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skeletonbow: Some users from China have reported the great firewall of China is blocking some of GOG's servers so your only option might be to use a proxy or VPN of some sort to bypass government firewalling. Not much GOG can do about that.
Note that Lobstercore is from the Republic Of China, which is also known as Taiwan. It is not Peoples Republic of China (or mainland China), which we in the west usally tend to call "China". Iirc, the Great Firewall does not extend to Taiwan.

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Lobstercore: I have been having an extremely frustrating problem, ever since galaxy has come out, I've been unable to access any of my gog games. As far as I know, there are three ways to download our games, and since galaxy has come out, none of them work. I've contacted support several times, but their suggestions don't help, are redundant information from the FAQs, or in the case of the last couple messages I've sent, they have simply gone unanswered. So, in desperation I'm coming here to see if anyone can help.

[...snip...]
While i share the intuition of the other commenters that your issue is network-related, there is still a possibility that the problem is caused by your current system configuration (proxy/VPN settings, malware infection, broken stuff, etc...).

Galaxy client is a Beta version (some say it is still more an Alpha version), so funky things can and do happen with Galaxy client at the time of writing this. Its issues might be related to your other issues with GOG downloader and/or the web download, but it could also merely be due to it being in Beta stage...

Anyway, first and foremost you should try figuring out whether the problem is also occurring with another system which is not comparable to your system configuration and which is in a so-called "known good" state. For most people not being IT experts dealing with non-trivial problems, this generally should always be the first step to eliminate a big chunk of possible causes. Knowing where to look at (in your case either your system configuration or your internet connection) will hopefully help you (as well as other people willing to help) to identify and resolve your issues quicker...

You can use a fresh vanilla Windows installation for testing whether the problem is with your system configuration or with your internet connection. While you might have another computer available for doing this test, it is not recommended, because it is unknown what the system configuration and system condition of that other computer is (unless you are an IT expert and you have set up that other computer by yourself - but then you would not need to seek advice here in the forum...). A fresh vanilla Windows installation is in a "known good" state - it is in a working condition, all relevant system settings are having the default values, and those settings and values are known to or can be looked up by anybody. Additionally, on a vanilla installation you do not install any kind of other 3rd-party software to eliminate the risk of 3rd-party software components interfering and messing with network traffic...

You can create yourself a vanilla Windows installation easily on a USB stick (or SD card) with which you can try downloading from your GOG library. Booting from USB flash media should not be problem unless your motherboard is rather ancient. If you don't know how to create a bootable Windows installation on a USB stick, tools like "Universal USB Installer", "WinToUSB" or "Rufus" will help you. Google for them to obtain more information... (FYI: i run Windows 7 Pro x64, and use Universal USB Installer to create my bootable media. For other Windows versions other tools might perhaps be easier - i don't know - hence my advice to google for information...)

Boot the vanilla OS from the USB stick, use its web browser and try downloading Wasteland 2 from the GOG servers. If it still does not work, the problem is certainly related to your internet connection. It might be an issue with the ISPs involved or with the GOG servers (such as wonky or saturated network routes, overzealous anti-DDoS measures, etc...), but it might also be some defective/misconfigured network hardware (like routers/modems/your network adapter). To find out more, you would need to test and observe whether trying to download other things (both from GOG and from other servers) will lead to errors or file corruption as well.

If the vanilla Windows booted from USB stick does not exhibit the download problems, you know that the issue is with your system configuration and you can focus on that. But just to make sure, as a first step do a download again with your real system again to see if the download still doesn''t work (there is a chance that the problem was caused externally, but disappeared while you were testing - you don't want to chase ghosts, right?).
Post edited June 08, 2015 by elgonzo
Lately I've been installing quite a lot of games via the manual installers for testing with Galaxy and I've repeated been hit by a rather inconvenient problem that there's no easy automatic solution for at the moment, which is the ability to disable game auto-updates at the global level. The unfortunate thing is that the option is shown in the Settings pane now for about a year and a half or more listed as "coming soon" but greyed out, which reminds me of all the nice Geocities etc. web pages from the 1990s with those yellow "under construction" signs on abandoned web pages that would never again be updated and eventually vanished leaving only traces on the Internet Archive Wayback Machine.

In settings it's shown:
[✔] Game auto-updates

Such a tease.

There are many reasons why one might want to disable game auto-updates for one or more individual games, or for their entire library by default. I wont go into all of the reasons I'm aware of or can think of, but I'll explain how it affects me at least and causes me to waste a lot of time, network bandwidth and disk space because of this missing functionality.

As a matter of personal preference, I count myself among those who greatly prefer to download the standalone installers, patches, bonus goodies to have personal backups for a variety of personal reasons. I keep them up to date every time new patches are released by following the "What did just update?" thread, as well as re-downloading my entire library once in a blue moon (last time was Jan-Feb this year). So I always have the most recent version of every game with very very few exceptions. I do not always re-download the huge main installer if there are patches that will bring my existing installer up to the current build, just in order to save some bandwidth, so a fair number of my games have installer+patches either because that's the only option due to the main installers not yet being updated to the latest patch for a given game, or because I've opted personally to keep the older installer plus patches.

Now here's the problem the inability to disable game auto-updates by default causes me. When I install a game, I optimally would like to see the game automatically be detected by the Galaxy client, and I usually have the client running so any games I install which the standalone installers have had Galaxy support added to (unfortunately a tonne of them do not still) either automatically appear magically in Galaxy seconds after the installation is done, or after I go and do a manual game import. If the game in question does not require any patches on top of the base installer, then most of the time things go relatively smooth. Galaxy will verify the game installation and might sync a small number of redists or other metadata from GOG totalling anywhere from a few megabytes to a few hundred megabytes, and all is well. But - for games that the standalone installer is not the current version of the game, and which I do have the standalone patches for but have not yet gotten a chance to install them - Galaxy immediately detects the game has been installed, verifies the unpatched game on its own due to auto-updates being globally enabled by default, and then happily tries to download anywhere from dozens of megabytes to 16GB of game updates for the game, even if the game's standalone patch file is only like 8MB or so. (On a side note, I thought we had delta updates and compression finally? Not for all games?). The only way to prevent this is to shut down Galaxy client before installing any games, in which case the games wont automatically be registered with the client forcing you to have to scan folders or do a manual game import later.

So what ends up happening, is if I install a game then go do something else, half the time Galaxy has redownloaded half the Internet while I was busy. :( If I am monitoring the game install though, soon as the game is installed and I decide to go and install the manual patch, now there is a problem because Galaxy has no idea I am doing this, and now we are both trying to update the same game at the same time which often results in a broken mess, and sometimes requires killing Galaxy and reinstalling the game+patches then restarting Galaxy.

As a result, the only reliable way to install games that require patches via the standalone installers, is to exit Galaxy, install the game and its DLC and patches, then start Galaxy, scan folders or import, then wait for it to sync up. This is rather frustrating when you're installing dozens and dozens of games every day.

Then there's also the issue where manually installed DLC (for The Witcher 3 at least) does not get autodetected by Galaxy even though they all install .info files. Not sure if that is a Galaxy bug, or a bug in the game or DLC's installers though. I can file a bug report in Mantis to track this if someone from GOG can indicate if it is a bug or not, or simply due to lacking functionality that will be implemented later on though.

So for me at least, having the ability to disable game auto-updates would prevent game installation corruption, reduce both disk space and network bandwidth wastage, and save a lot of personal time that gets wasted working around these problems.

Also, if/when there is a global disable-updates feature, the per-game update settings should be:
(✔) use global setting (default)
( ) Automatic update
( ) Manual update

This way all games will use the GOG supplied defaults, if the user changes the global default all games will follow that instead, but either way, the user can manually override each one to auto or manual regardless of the global setting. Finally, new versions of the Galaxy client should honour the previous configuration of all of these options and not reset them or override them (that's happened in the past with some settings, probably not on purpose however).

Anyhow, I'm sure others have good reasons for wanting this sort of option to be available sooner too, such as game mods and customizations, dialup Internet or other slow or unreliable Internet, the Great Firewall of China, data caps, etc...

</thinking out loud> :o)
Post edited July 07, 2016 by skeletonbow
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DrakoPensulo: On steam there are about 1.7% users of XP/Vista. On GOG this is probably higher, say 2%. Long time ago, I read somewhere that GOG had 3 000 000 registered users. 2% of this number is 60 000. I think it is still worth to keep a version of Galaxy for these users...
Actually our share of users on XP+Vista is about 8-9 times smaller than the numbers you're assuming and is decreasing drastically (we've had 3x more XP/Vista users in January 2016 than just before said GOG Galaxy compatibility change). FYI the difference vs your assumptions is most likely due to GOG not carrying free-to-play games popular in many regions where XP has a bigger share compared to rest of the world (such as China).

Also, since Galaxy is optional, do not consider that our entire user base is using it - while for quite some time we have way more users accessing GOG.com via GOG Galaxy than all web browsers combined, it's not 100% of the user base :).

Last but not least and coming to back to your question: as disappointing it may sound, we're not planning to revert this decision. While I'd agree with your sentiment if GOG Galaxy was the only way to download games from GOG.com, it's not the case. Today Galaxy is times faster and more CPU friendly than it was year ago and it is precisely why from the very first day we've said we don't support XP and Vista (it just luckily worked), so that we don't limit the improvements, optimisations or security. And we want to double down on these in the future.
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Destro: Actually our share of users on XP+Vista is about 8-9 times smaller than the numbers you're assuming and is decreasing drastically (we've had 3x more XP/Vista users in January 2016 than just before said GOG Galaxy compatibility change). FYI the difference vs your assumptions is most likely due to GOG not carrying free-to-play games popular in many regions where XP has a bigger share compared to rest of the world (such as China).

Also, since Galaxy is optional, do not consider that our entire user base is using it - while for quite some time we have way more users accessing GOG.com via GOG Galaxy than all web browsers combined, it's not 100% of the user base :).

Last but not least and coming to back to your question: as disappointing it may sound, we're not planning to revert this decision. While I'd agree with your sentiment if GOG Galaxy was the only way to download games from GOG.com, it's not the case. Today Galaxy is times faster and more CPU friendly than it was year ago and it is precisely why from the very first day we've said we don't support XP and Vista (it just luckily worked), so that we don't limit the improvements, optimisations or security. And we want to double down on these in the future.
Thanks Destro, it's always nice to get more facts from the horse's mouth about this sort of thing so to speak. Looking forward to the doubling down. :)
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DrakoPensulo: On steam there are about 1.7% users of XP/Vista. On GOG this is probably higher, say 2%. Long time ago, I read somewhere that GOG had 3 000 000 registered users. 2% of this number is 60 000. I think it is still worth to keep a version of Galaxy for these users...
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Destro: Actually our share of users on XP+Vista is about 8-9 times smaller than the numbers you're assuming and is decreasing drastically (we've had 3x more XP/Vista users in January 2016 than just before said GOG Galaxy compatibility change). FYI the difference vs your assumptions is most likely due to GOG not carrying free-to-play games popular in many regions where XP has a bigger share compared to rest of the world (such as China).

Also, since Galaxy is optional, do not consider that our entire user base is using it - while for quite some time we have way more users accessing GOG.com via GOG Galaxy than all web browsers combined, it's not 100% of the user base :).

Last but not least and coming to back to your question: as disappointing it may sound, we're not planning to revert this decision. While I'd agree with your sentiment if GOG Galaxy was the only way to download games from GOG.com, it's not the case. Today Galaxy is times faster and more CPU friendly than it was year ago and it is precisely why from the very first day we've said we don't support XP and Vista (it just luckily worked), so that we don't limit the improvements, optimisations or security. And we want to double down on these in the future.
Thanks for this elaborated reply. Your decision on non-supporting XP/Vista if fully understandable.
Nevertheless, I have prepared a small patch which makes (at least on my machine) GOG Galaxy 1.1.17.3 to run on Vista here (XP is not supported at this time).