It could be the staff member didn't understand properly, and thought my ticket was a bash at the rejection of the game...
It has happened in a more recent ticket where I asked if about Dying light having a sale any time soon because the Steam version was. They didn't seem to understand I was just asking a question... 'we don't practise price-matching... you are free to wait for a discount, or buy it at Steam if you feel we charge too much'.
Must've been having a bad day, but in any case, no love lost.
It might have been a copy-paste response of some kind. A few times I've emailed support with suggestions about who to contact about games to release (most recently the Prince of Qin and Seal of Evil folks), and most of the times I've gotten a copy-paste "getting the rights to games is hard. watch this 2011-ish video of Marcin explaining that". I'd prefer a "thanks, we'll pass along your suggestion to the right people" but whatever, Support isn't aware of who already understands the complexities involved and who doesn't.