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Ciris: I’ll try to arrange for some form of forum AMA/Q&A session with someone from the website team, someone from the product team, someone from the business development (game-signing) team, and someone from the galaxy team. I'm not sure how far off in the future it'd happen, but I'll try to make it happen not too far off. How’s that?
If I remember correctly last Q&A was in May 2014, before Tex Murphy release, am I correct? I wish we had one once again.
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Ciris: [...]

On-site, you can see a 24-hour timer letting you know when deals expire. During the next sale, I can try to participate more in a thread where I’d post deals that are appearing for the last time - however, judging by the workload I’ve had throughout this sale, I’ll just have to move in to the office for 20-something days. But hey, anything to keep you happy, HypersomniacLive. Or at least not too bitter towards all things blue. ;)

[...]
Ah yes, because posting the heads up here would definitely have taken a huge amount of time, like a minute or so. ;-)

See? Anyone can do it your way. But using a smiley does not make your replies any less condescending. I can only assume that this tone is acceptable and approved by GOG management, which is the saddest part, actually.

If only TET were still around.


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Ciris: [...]

However, all releases, updates, and new game content do appear on the forum in news posts, dedicated forum threads, and profile notifications.

[...]
Perhaps you should stick to the social media; either you're downplaying the situation or you're actually oblivious about the state and issues of update notifications and posts in dedicated forum threads, in which case you should refrain from making comments on the subject. Then again, seeing how no-one at GOG has addressed this, even though it's going on for a long time now, may be telling. ;-P

Oh look, I did it again.
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Ciris: I’ll try to arrange for some form of forum AMA/Q&A session with someone from the website team, someone from the product team, someone from the business development (game-signing) team, and someone from the galaxy team. I'm not sure how far off in the future it'd happen, but I'll try to make it happen not too far off. How’s that?
That would be amazing, i hope that it doesn't take too long because things have been rough recently and gog's apathy towards the problem doesn't help.
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Ciris: But hey, anything to keep you happy, HypersomniacLive. Or at least not too bitter towards all things blue. ;)
Careful, please.

Hyper's criticisms may be sharp, but they are typically accurate. And here, I agree with him. I don't much care about the contest. It's fine. GOG has given me plenty of free stuff. (I played Magrunner with my kid recently and it was excellent, thanks.) But I am disappointed when dedicated gog users must go off-site to find information which should be provided here.
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Ciris: But hey, anything to keep you happy, HypersomniacLive. Or at least not too bitter towards all things blue. ;)
What a nice tone to address a customer, is this part of the (fake) customer love GOG has?

Maybe if GOG was less incompetent and also gave a damn about the customers, HypersomniacLive wouldn't have any reason to be "bitter". ;)

BTW, copy-pasting a few tweets (last chance to purchase X) to the forum is so hard and time consuming that it (on top of all your other work) would force you to move in to the office? *mindblown*, maybe you are doing something wrong or GOG should hire someone to help you. ;)
Post edited June 17, 2015 by Just Another Wallet
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HypersomniacLive: I assume that this "let the forum users know as well" does not apply to other announcements of interest made on your social media, like an item in the sale making its last appearance, eh?
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Ciris: On-site, you can see a 24-hour timer letting you know when deals expire. During the next sale, I can try to participate more in a thread where I’d post deals that are appearing for the last time - however, judging by the workload I’ve had throughout this sale, I’ll just have to move in to the office for 20-something days. But hey, anything to keep you happy, HypersomniacLive. Or at least not too bitter towards all things blue. ;)
This was really uncalled for. And no adding a smiley add the end of something does not always make it ok to post. And sorry to hear that copying your tweet to the sale news post for last deals would increase your workload so much. Seems to take more than a few seconds. But hey, anything to keep you from being overworked Ciris. ;-)
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RE: Previous comment & information flow

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HypersomniacLive: [...]
You do make valid points - I will repost updates that do not appear on the site in a featured manner in the forums in some way. And I most definitely owe you an apology, my tone in the previous comment was uncalled for. I sent you a PM about it. Sorry to everyone else who witnessed the exchange as well, it was not professional and uncalled for on my behalf - I will make sure to be more professional in my discussion with you all in the future.


RE: Q&A

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zeffyr: [...]
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Cyraxpt: [...]
I think we have done a GOG.com “birthday” Q&A - although I’m not sure exactly when that was, so it may have been the same one. I’ll see if we can arrange for a similar event, and in what format, and keep you posted when all those that would need to get involved give me a green light on this :)


RE: Why a Facebook contest?

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Breja: [...]
Okay, maybe I wasn't quite clear in what I meant, as I was rather rushed when writing my previous post - so let me try to elaborate a little more.

One of the reasons for hosting a contest dedicating to just a single platform is that it provides dedicated content to that group of users that may not be using another platform. Not all people with a GOG.com account frequent the forums (or if they do, it may be an occasional glance rather than regular activity) and read newsposts, or even if they get word of a forum contest happening, they won't join simply because they don't participate in forum stuff - like some forum users don't participate in social stuff. We don't want anyone to miss out on everything, forum user or not, so we did a Facebook contest for those that stick to Facebook.

Another reason was that I talked to our jury and we decided that hosting a contest across platforms would be a challenge to track and judge. It's already a handful picking winners between the English, German, Russian, and French forums. Imagine adding all our social media outlets to that (that's 4 Twitters, 1 Facebook, 1 VKontakte, Reddit, and AlienwareArena) - because if we ARE going to do a mixed Facebook+forums contest, why not include all the other networks as well? We simply wanted to avoid that snowball effect and being unable to choose winners in any sort of reasonable time frame.

There will be forum-only events in the future - just like there will be dedicated events on other networks. It's simply a way to keep people involved in what's going on across various platforms instead of just one, and not falling for the mistake of having to identify people that enter in multiple locations.
Post edited June 18, 2015 by Ciris
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Ciris: RE: Previous comment & information flow

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HypersomniacLive: [...]
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Ciris: You do make valid points - I will repost updates that do not appear on the site in a featured manner in the forums in some way. And I most definitely owe you an apology, my tone in the previous comment was uncalled for. I sent you a PM about it. Sorry to everyone else who witnessed the exchange as well, it was not professional and uncalled for on my behalf - I will make sure to be more professional in my discussion with you all in the future.
I just wanted to let you know, that I appreciate you being so open about this and that you'll try to keep us forum guys updated in the future :-) Thanks!
Post edited June 18, 2015 by moonshineshadow
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Ciris: or even if they get word of a forum contest happening, they won't join simply because they don't participate in forum stuff - like some forum users don't participate in social stuff.
The forum is part of your website, social media isn't. Moreover, all the news on your website are directly linked to the forum, a GOG customer may not participate actively in "forum stuff" but they don't need an additional account to read the news here or post a comment, Facebook and Twitter do.

Why not host a single contest on your website/forum and inform all the social platforms about it? Is that so difficult to implement? You can post about contests in all your social media platforms(in full detail) just like you did with this one and simply provide a link to the forum at the end where people can participate. What's the point in creating more separation between your userbase and dealing with disgruntled customers such as in this thread?

What is your concern? That someone in Facebook might not be willing to click out of their Facebook feed to participate in a contest? Or is it getting more exposure on social media? If that's the case, just say so. Actually that does seem to be the case considering you basically were asking people to ask their friends to like their comments for better chances of winning. Nicely disguised. ;)
Post edited June 18, 2015 by Pardinuz
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Breja: But this Facebook contest? There is no reason we could not as well write our entries here on the forum in this thread. It is your choice to make the contest exclusive to Facebook, not a practical neccessity.
There's a practical necessity involved but I'm not thinking you're keen on hearing it.

Social media is free advertising. This forum is an increasingly hostile circlejerk. So when you want to raise awareness of your product, you're much better off going through the twitverse and MyFace and such, because when you post an entry for a contest on this forum, active forum members see it and are perhaps reminded to buy a GOG game or some such. But when you Tindergram a thing and someone likes it, all their friends who can see their account learn about it as well. Presumably, some - many, even - of them aren't active GOG members. And they learn about GOG and perhaps come to spend some money.

So, the giveaway costs money, because GOG has to pay for the game copies, the tchotchkies, all that jazz. The practical necessity of running a business says that you need to get a ROI when you outlay money, and you get greater awareness of the service as a while by advertising to people who aren't already in the cult. You not liking how things are shaking out doesn't change the necessity of how things are run, and the pull away from social-media controlled announcements should be couched in better language and argument than this. Missing out on a free game is the most minor of annoyances; missing out on proper communications is more important and shouldn't be conflated and, by association, diluted in importance.
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Breja: But this Facebook contest? There is no reason we could not as well write our entries here on the forum in this thread. It is your choice to make the contest exclusive to Facebook, not a practical neccessity.
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OneFiercePuppy: There's a practical necessity involved but I'm not thinking you're keen on hearing it.

Social media is free advertising.
Yes, I'm aware of that. But that is a different kind of practical neccessity then the one described by Ciris. His comparison suggested it's impossible to have the contest aviable for everyone.

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OneFiercePuppy: This forum is an increasingly hostile circlejerk.
I think you're too harsh on us here. There have been some hickups lately, but it's still a great community.
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Breja: His comparison
Her.
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Breja: His comparison
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zeffyr: Her.
Duly noted.
Although this topic is probably about the game(s), i'm going to reply assuming it's not :P

My strategy? Don't get them... If i do? Drink vinegar and remove them from my system.
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Breja: His comparison suggested it's impossible to have the contest aviable for everyone.
I don't buy it. My takeaway was that she said that it was too difficult to work out the logistics of Facebook + forum, considering all factors. In fact, she said that it would be easier to make it available for everyone than just for Facebook + forum (because "if you can do it for two platforms, why not three?" becomes four and five as people want their perfect preference to be given equal weight). She didn't say it was impossible - but, as a guy who sometimes tells other people what to do at work but has never been The Boss Man, I can say (and presumably you can relate) that if someone in charge says "no" then things just became impossible; or at least too difficult.

Why is it harder for you to create a Facebook account than for someone to create a new post (I'm using a poor example here, since Facebook feeds to smartphones more readily than GOG forum updates do, so it should be "than for someone to remember a logon for a site they might not go to every day, remember to go there in the first place, and check the recent threads and perhaps post something)? It's just about equally easy, and the people they want to learn about the service are likely to have Facebook anyway. But now I'm repeating myself like an old man doddering off in a rocking chair. Wolfgang Abenteuer, perhaps?
Post edited June 18, 2015 by OneFiercePuppy