timppu: Sorry for a late answer, or rather a question, but what was the problem, and which OS? Did that happen (you contacting the publisher etc.) in the XP era?
I've had the retail version of Drakan for ages in my cupboard, but it is one of the many many games where I never got to actually install and play.
Sorry, I don't really remember all that well. It was way before XP, though, probably back when I was dual-booting Linux & Windows 98 for games. I'm not sure if the game just didn't like one of my CD drives, or if it couldn't handle 2 CD drives in one machine (I had a CD changer and a separate CD burner). I eventually moved both to a different machine and replaced it with a different drive. Of course I replaced most other hardware at the same time, as my machine was a sort of "rolling release", so it's hard to say what fixed it. Really the only thing I remember about the incident is the glib way that their tech support told me that I wasn't getting support for a pirated game. Pisses me off to this day, and really I shouldn't care any more (the CD, along with all my physical media games died in a fire a few years ago, so I don't even have the game any more).
In any case, I'm pretty sure you an get the CD version working fine these days with a no-CD crack. A google search shows plenty of them.