Posted February 03, 2015
high rated
Hey GOG,
You're my favorite game store, with a great selection of games, affordable prices, good policies, helpful staff members and a better than most community...but what is going on with you lately, man? Are you doing okay?
You've got a spammer running wild, opposed only by the community, and many members have been having trouble with the website for almost two weeks now, with very little in the way of official support or even acknowledgement (I myself haven't heard back from support after having sent a ticket).
I get that the Lucas Arts debuts have been massive and draining, both for GOG the company and for the site itself, and that you're working hard on the Galaxy. Trust me, I get it, you're still a relatively small group of folks stretched out thin to cover the manpower needed to operate the site, and you're building for the future...I understand that.
However...could you not put the Galaxy, the streams etc aside for a few days and work on fixing the site? As one of many members here who has run forums in the past, I really don't mind saying that it's not THAT hard to fix spam issues, even if you're just looking for a stopgap/temp solution, and the account issues lasting this long is rather worrying.
GOG I'm not asking for the site to be fixed within five minutes of posting this, but an official thread by a staff member acknowledging and addressing these issues would be a great step in the right direction.
I've included three threads below that deal with the issues I mentioned, there are several more if you take a few minutes to run a search.
http://www.gog.com/forum/general/we_are_under_attack
http://www.gog.com/forum/general/who_else_is_having_serious_problems_interacting_with_their_acocunt_pages/page1
http://www.gog.com/forum/general/anybody_else_experiencing_this_gog_bug/page1
Edit: Fixed broken link
You're my favorite game store, with a great selection of games, affordable prices, good policies, helpful staff members and a better than most community...but what is going on with you lately, man? Are you doing okay?
You've got a spammer running wild, opposed only by the community, and many members have been having trouble with the website for almost two weeks now, with very little in the way of official support or even acknowledgement (I myself haven't heard back from support after having sent a ticket).
I get that the Lucas Arts debuts have been massive and draining, both for GOG the company and for the site itself, and that you're working hard on the Galaxy. Trust me, I get it, you're still a relatively small group of folks stretched out thin to cover the manpower needed to operate the site, and you're building for the future...I understand that.
However...could you not put the Galaxy, the streams etc aside for a few days and work on fixing the site? As one of many members here who has run forums in the past, I really don't mind saying that it's not THAT hard to fix spam issues, even if you're just looking for a stopgap/temp solution, and the account issues lasting this long is rather worrying.
GOG I'm not asking for the site to be fixed within five minutes of posting this, but an official thread by a staff member acknowledging and addressing these issues would be a great step in the right direction.
I've included three threads below that deal with the issues I mentioned, there are several more if you take a few minutes to run a search.
http://www.gog.com/forum/general/we_are_under_attack
http://www.gog.com/forum/general/who_else_is_having_serious_problems_interacting_with_their_acocunt_pages/page1
http://www.gog.com/forum/general/anybody_else_experiencing_this_gog_bug/page1
Edit: Fixed broken link
Post edited February 03, 2015 by NoNewTaleToTell