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IMPORTANT: Please read before posting This topic has been provided to discuss the latest releases of our Downloader (for both Mac and Windows systems) and to submit bug reports. The stable releases (recommended for most users) can be found at this address:http://www.gog.com/downloader.

Latest version:

Mac OS X - 1.2 (build 512)
Windows - 3.6.0

Both Downloaders now have the option of sending Error Reports directly to us (this can be found in app under Settings).
Post edited October 29, 2013 by Fallen_Zen
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TheKbob: Nope, didn't help. I can download any other game in my account except Alan Wake.
True, tried adding it myself, and it also failed (even though it's already downloaded, it failed on the verifying part). Seems like the xml with the crcs is at fault, wait until either Fallen_Zen or Destro notices it, and fixes it.
In the meantime, you should be able to download using the web browser, though you will miss the "error checking" function of the downloader.
P.S. Extras seem to download normally.
I have the same problem. Downloading other games (and extras) seems to be fine. But when I try to add Alan Wake, it causes the whole downloader to crash.

Also tried changing the download location, no change.

Guess I'm downloading this the hard way.
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TheKbob: I cannot get the new downloader to work... GRRRRRRR Just bought Alan Wake and all I get is the "There was an error, post your logger file".

Apt error description. Login is fine, just no games can download, it crashes out.

http://pastebin.com/ZxaEkDSU

Log.

I held off on the Steam deal to get it on GOG cause I like GOG,... but this is 100% frustrating. Tried "Stable" and Beta. Uninstalled, restarts... nothing. I use Google Chrome, tried with Internet Explorer, same results.

Edit: Appears to be JUST Alan Wake....
Seems to be a corrupted xml file on the server, we're working on it. Sorry for the problems guys.
Post edited May 11, 2012 by Fallen_Zen
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Fallen_Zen: Seems to be a corrupted xml file on the server, we're working on it. Sorry for the problems guys.
Nice (for us at least) to see you being vigilant and working on a Friday night, though I think you may not be that happy about it.
If I may make 2 suggestions though, concerning the verification process.
1) Since you do have a way to ensure the hash of a file, be that crc or md5 hash, can you also supply them to us, so we can verify that the installers are correct, or that they have been updated?
2) I think/guess that the current verification process is a size one, since when I tried to install Conquest of the New World earlier today, to check what DosBox version it had, the integrity check from the setup failed, but the downloader claimed everything was fine. Can we get an option to "Force re-check", which will do a proper hash check? In case the downloader actually does a proper hash check, then the question is why the integrity check failed...
Hope you get the xml fixed soon, and enjoy your Friday Night.
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JMich: Nice (for us at least) to see you being vigilant and working on a Friday night, though I think you may not be that happy about it.
If I may make 2 suggestions though, concerning the verification process.
1) Since you do have a way to ensure the hash of a file, be that crc or md5 hash, can you also supply them to us, so we can verify that the installers are correct, or that they have been updated?
2) I think/guess that the current verification process is a size one, since when I tried to install Conquest of the New World earlier today, to check what DosBox version it had, the integrity check from the setup failed, but the downloader claimed everything was fine. Can we get an option to "Force re-check", which will do a proper hash check? In case the downloader actually does a proper hash check, then the question is why the integrity check failed...
Hope you get the xml fixed soon, and enjoy your Friday Night.
Well I'm just the Dev working on the Downloader, who noticed the problem and did a quick debug :) Another person is doing the server side job.

As for the API, we currently have no plans to make it an open one but who knows ;)

We'll think about the forced re-check but it is a very long process in case of large games like The Witcher 2.
Post edited May 11, 2012 by Fallen_Zen
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Fallen_Zen: We'll think about the forced re-check but it is a very long process in case of large games like The Witcher 2.
Yes, I know, I did hash my library at some point and it took quite a while. I am not asking for the full re-hash to be the default, but let us right click on a "completed" download and ask for the full rehash, assuming of course it can be done.
Enjoy the rest of the evening, and apologies for bringing you on this thread again.
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JMich: Yes, I know, I did hash my library at some point and it took quite a while. I am not asking for the full re-hash to be the default, but let us right click on a "completed" download and ask for the full rehash, assuming of course it can be done.
Enjoy the rest of the evening, and apologies for bringing you on this thread again.
No worries my friend :) Took the time to incorporate a fix to the Downloader's next update so it won't crash on similar situations in the future. Will provide an error message instead.

Alan Wake should be working soon, I'll let you guys know.
Post edited May 11, 2012 by Fallen_Zen
As well as the Alan Wake problem, I just get a GOG.com Downloader has stopped working message whenever I try and run the new version. Any ideas?
I came here to report two bugs, but I see the Alan Wake bug is already being fixed.

Other bug I tried reporting through Contact Us, but support wouldn't redirect it, I guess the forums are the proper place.

If you have your download destination path set to something that can disappear (IE, a removable disk or a network share), and it's not present when the GOG downloader starts up, it's not so graceful on its exit.

I'd rather it NOT just go back to its default when this happens, but it shouldn't crash -- it should mention it and maybe give the option of setting a new location. (Background: I download to a network share, and sometimes I don't map it before starting the downloader client.)

v3.1.1.0, but not using "cloud" downloading or account beta features. Win XP.
Post edited May 11, 2012 by mqstout
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mqstout: If you have your download destination path set to something that can disappear (IE, a removable disk or a network share), and it's not present when the GOG downloader starts up, it's not so graceful on its exit.

I'd rather it NOT just go back to its default when this happens, but it shouldn't crash -- it should mention it and maybe give the option of setting a new location. (Background: I download to a network share, and sometimes I don't map it before starting the downloader client.)

v3.1.1.0, but not using "cloud" downloading or account beta features. Win XP.
If the problem with "removable disk or a network share" are to be resolved then Downloader also would have to be able to compensate internally so it would also be able to see newly attached drives otherwise it as a lot of other programs might have to restart (operation at least) to be able to find the drive IMO - I think that many programs have problems finding e.g. a new directory if they can not make directory themselves and one have to use Windows Explorer .
I'm unable to post or attach my log file as it is too big.

I recently installed the new stable version of the installer, and as it opens, I get an error message, then it crashes. It does this whether I am trying to start a new download or just opening the downloader from it's icon.

My path is the default downloader path, which is on my main HD.
Downloader is working all too zzzlow...!

Speed: Under 1 KB/sec (!)
I have DSL line from Globe, 2 MBit/s.

Version: 3.0.0.40 (stable)

Laptop: Acer Aspire 4741Z
OS: Windows 7 Ultimate, 32 bit version
Browser: Internet Explorer 9

Regards,
Jan Guldvog

Update as of May 15th, 2012:
I found the culprit!
It was the Avira software that blocked!
When I changed to McAfee the download started to work!

PROBLEM SOLVED! :)
Post edited May 15, 2012 by janguldvog
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mfarlow: I'm unable to post or attach my log file as it is too big.
Try pasting the log to pastebin and post a link here, while there is still a limit, it should allow you to post it there.

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janguldvog: Downloader is working all too zzzlow...!
See if this post helps you, if not, repost here and we'll try a few more steps.
Post edited May 13, 2012 by JMich
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mfarlow: I'm unable to post or attach my log file as it is too big.
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JMich: Try pasting the log to pastebin and post a link here, while there is still a limit, it should allow you to post it there.

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janguldvog: Downloader is working all too zzzlow...!
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JMich: See if this post helps you, if not, repost here and we'll try a few more steps.
First off thanks for taking the time to look into this. I was unable to upload the whole file to pastebin, so I uploaded it in chunks.

http://pastebin.com/bEfnr5EJ
http://pastebin.com/Xbu0bLcU
http://pastebin.com/4jK9aUzS
http://pastebin.com/JYy2hRUn
http://pastebin.com/PrCiKWn5
http://pastebin.com/wjUqBPxC
http://pastebin.com/q3VHrmZy
http://pastebin.com/2JBFm81m
http://pastebin.com/N5TePiUd
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janguldvog: Downloader is working all too zzzlow...!

Speed: Under 1 KB/sec (!)
I have DSL line from Globe, 2 MBit/s.

Version: 3.0.0.40 (stable)

Laptop: Acer Aspire 4741Z
OS: Windows 7 Ultimate, 32 bit version
Browser: Internet Explorer 9

Regards,
Jan Guldvog
Have you checked this solution? The Downloader should be working ok. http://www.gog.com/en/forum/general/download_speed_with_downloader_is_horribly_slow/post4

If you have a firewall or antivirus on your machine, please verify if domains such as edgecastcdn.net aren't on its blacklist.
Post edited May 13, 2012 by Fallen_Zen