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Here comes the next game who treats GOG customers worse that Steam customers. Aren't we glad to pay so much money?

Sorry for the sarcasm but this treatment really is starting to annoy me much more than I would like.
Post edited March 19, 2019 by MarkoH01
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MarkoH01: Here comes the next game who treats GOG customers worse that Steam customers. Aren't we glad to pay so much money?

Sorry for the sarcasm but this treatment really is starting to annoy me much more than I would like.
Well, nothing new indeed.
I decided to change my habits a bit: old games buy on GOG, new games buy on Steam.

GOG are the ones to which we give our money, and it is their job to make sure their customers get good service. But for quite some time, they do have problems with the service part of this contract. So the only way would be to buy elsewhere, whenever you have the choice to. If they do not behave as loyal partners should do, then do not make business with them.
Post edited March 19, 2019 by pereh
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MarkoH01: Here comes the next game who treats GOG customers worse that Steam customers. Aren't we glad to pay so much money?

Sorry for the sarcasm but this treatment really is starting to annoy me much more than I would like.
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pereh: Well, nothing new indeed.
I decided to change my habits a bit: old games buy on GOG, new games buy on Steam.

GOG are the ones to which we give our money, and it is their job to make sure their customers get good service. But for quite some time, they do have problems with the service part of this contract. So the only way would be to buy elsewhere, whenever you have the choice to. If they do not behave as loyal partners should do, then do not make business with them.
I do agree. GOG has a history of being treated that way and they simply never wanted to force anything ... this is the the result we all could see a long time ago. More and more games will be treated as second class. However in this case I got the key gifted. Since I dislike DRM Steam is also no alternative for me.

Also, there are still some really good devs who treat GOG as well. The dev of Orphan is the one that comes to mind immediately. One person and every update was here on GOG nearly at the same time he updated Steam. I once asked him how he could manage and this was his reply:

"As far as updating on GOG, for me personally it adds 30-45 minutes of time to each update. That's nothing! Maybe with bigger games it's more of an issue and then I guess if they are having to pay employees, but Orphan compiles in about 30 minutes and I work by myself. After doing a Steam build, I change a configuration that enables GOG achievements and disables Steam achievements and then re-compile. It's not a big deal. When I finally add Linux/Mac, of course that time will multiply. But also, updates should become rare at this point as hopefully the bugs are all worked out and I only have a few small content things I'd like to add eventually."

So if he can do it being only one person - makes me wonder why so many devs have problems doing the same. Why do GOG customers have to hunt for their game updates? Why doesn't GOG simply force them to update asap? It is really getting ridiculous.
Post edited March 19, 2019 by MarkoH01
Hop over to the My Time At Portia forum and experience the same trip of hope, frustration and resignation. Game just got an update more than two weeks later than Steam.
Yes lesson learned, I should have been buying this game on Steam. That way I would have had a Linux client and therefore automatic updates, cloud saves and achievements. And top of that comes now, much earlier patches for serious issues.
The update now has finally arrived on GOG as well.
And again I'm a little bit confused with GOGs update number system. Maybe its my fail, but...
14.3.2019: installer 1.4 and patch version 1.4 (28044)
20.3.2019: installer 1.12 and patch 1.3 to 1.4 ?!?
plus: the exe shows the date of the update to 1.4, but the game-screen still shows 1.11.

so i can't see the new patch, should be a higher number than 1.4, right? I'm too stupid for GOGs system :)

Edit: I had just the idea... is 1.12 a higher number than 1.4? Everything is possible :D
Edit2: Indeed, 1.12 is higher than 1.4 for GOG. So please forget my question >.<
Post edited March 20, 2019 by Cattie
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Cattie: And again I'm a little bit confused with GOGs update number system. Maybe its my fail, but...
14.3.2019: installer 1.4 and patch version 1.4 (28044)
20.3.2019: installer 1.12 and patch 1.3 to 1.4 ?!?
plus: the exe shows the date of the update to 1.4, but the game-screen still shows 1.11.

so i can't see the new patch, should be a higher number than 1.4, right? I'm too stupid for GOGs system :)

Edit: I had just the idea... is 1.12 a higher number than 1.4? Everything is possible :D
Edit2: Indeed, 1.12 is higher than 1.4 for GOG. So please forget my question >.<
Hi Cattie,

Apologize for the version confusion, we have now checked back with the GOG team and they helped us sorting it out.
The newest version should be 1.5 (in game it shows 1.15).

Thanks
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MarkoH01: The update now has finally arrived on GOG as well.
Hi MarkoH01

I am a big GOG fan myself and I can assure you that we treat all platforms the same way :)
Post edited March 29, 2019 by JulFloBro
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JulFloBro: Hi MarkoH01

I am a big GOG fan myself and I can assure you that we treat all platforms the same way :)
Well, it's proven that you did NOT do this in the past. It's proven that GOG received the latest update much later than Steam. So maybe you better should say "we TRY to treat each platform the same way" because facts are facts. Sorry that I'll have to say this. I am glad though that it is your intention to not treat GOG worse than Steam. And I believe in second chances ;)
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JulFloBro: Hi MarkoH01

I am a big GOG fan myself and I can assure you that we treat all platforms the same way :)
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MarkoH01: Well, it's proven that you did NOT do this in the past. It's proven that GOG received the latest update much later than Steam. So maybe you better should say "we TRY to treat each platform the same way" because facts are facts. Sorry that I'll have to say this. I am glad though that it is your intention to not treat GOG worse than Steam. And I believe in second chances ;)
No worries, I see this as positive criticism and also a motivation post.

Thanks for believing in us :)
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JulFloBro: Hi Cattie,

Apologize for the version confusion, we have now checked back with the GOG team and they helped us sorting it out.
The newest version should be 1.5 (in game it shows 1.15).

Thanks
Thank you :)