Posted April 19, 2017
Yakkuz
Bandolero Stanco
Registered: May 2011
From Italy
shantae.
Ret - 2 - Gog
Registered: Oct 2008
From Canada
Posted May 02, 2017
It's understandable why many people asked refund, after receiving only a part of the package, unlike the previous EEs by Beamdog.
Imagine that you already have Diablo II, in your collection, and you decide to acquire the old Diablo Battlechest by Blizzard (which has the first two games, and the expansion - Lord of Destruction, for Diablo II). The seller describes what's included in the Battlechest, and you trust that he'll send all the items he mentioned in the page of the offered product.
The mailman delivers the box, and you go to the kitchen to get a knife, to cut the duct tapes of the box.
When you remove the Christmas themed wrapping paper on the box, and open the cardboard box, you realize someone has cut the Battlechest with scissors, and there's items missing: Diablo II installation discs and the play disc. The seller knew you already have that game, and 'borrowed' the CDs. Not nice, is it?
I hope now you see why people felt ripped-off.
After confusing a lot of people, gog finally decided to edit the game page, and the thread of PS:T EE, in general discussion. It would have avoided headaches for lots of people, including them. Let's hope they give more info in the future releases.
Post edited May 02, 2017 by almabrds
Sha_n_Dra
New User
Registered: Nov 2015
From Germany
Posted May 03, 2017
almababrds: Even if I see that Point of "assuming" and feeling somewhat betrayed (If bought without the Preorder for Owners of Classic PST discount), what sense such a key make for an owner of the Classic (as they couldn't add it again to their library)? Only as a gift or trade item...
For your comparison to analogue media: Those had DRM and if not just for safety precautions (should my DVD/CD be damaged) only reason to acquire another physical media would have been Multiplayer (and yes there where times I had 4 PCs in a private LAN for just that and bought for that reason some titles more then once), but that is "True" for the other Titles like BG or IWD, but PST is Single Player only (and unless the extra "Key" is also omitted for a coming to be (what could that be?) EE-titles which had MP in the Classic Version, I see this as a valid reason for not including it - though including it for the MP titles still make no sense as you couldn't add a title more then once....sigh.. besides gifting it to a friend to play a MP Game with ;p)... Just my Opinion, in which a discount should always be given if you already own parts of a package, or at least that should (optimum case) be optional to buy with or without (and then with a discount) . [Edit: And of course, in a real utopia, there would still be the option of purchasing them as single packages]
For your comparison to analogue media: Those had DRM and if not just for safety precautions (should my DVD/CD be damaged) only reason to acquire another physical media would have been Multiplayer (and yes there where times I had 4 PCs in a private LAN for just that and bought for that reason some titles more then once), but that is "True" for the other Titles like BG or IWD, but PST is Single Player only (and unless the extra "Key" is also omitted for a coming to be (what could that be?) EE-titles which had MP in the Classic Version, I see this as a valid reason for not including it - though including it for the MP titles still make no sense as you couldn't add a title more then once....sigh.. besides gifting it to a friend to play a MP Game with ;p)... Just my Opinion, in which a discount should always be given if you already own parts of a package, or at least that should (optimum case) be optional to buy with or without (and then with a discount) . [Edit: And of course, in a real utopia, there would still be the option of purchasing them as single packages]
Post edited May 03, 2017 by Sha_n_Dra
shantae.
Ret - 2 - Gog
Registered: Oct 2008
From Canada
Posted May 03, 2017
People asked for refund, after seeing that they wouldn't have the opportunity of using keys for the classic version.
I would probably have done the same, if I had done the preorder! Thankfully, I didn't.
I don't know about you, but I don't like when a seller omits important information about the product I'm about to buy. It should've been clear, since they first announced the Planescape EE in the preorder news thread, that people which already owned the classic wouldn't receive a key.
Not after receiving complaints of many customers.
It seems you didn't mind it, since you never assumed you would receive a key. By your previous post, it looks that was even better than not receiving a discount and getting a key for classic PS:T, which you could trade for something you would like to have. Well, nothing wrong with that, but think about the other people, too.
You got to agree that it's not fair to omit important info like that. It doesn't matter if it was done by purpose or accidentally, they confused many customers.
Steam is far from being my favorite store, but at least they inform us about this, like Yakkuz said.
Sha_n_Dra
New User
Registered: Nov 2015
From Germany
shantae.
Ret - 2 - Gog
Registered: Oct 2008
From Canada
Posted May 03, 2017
You're comparing the purchase made by an owner of classic edition as a trade-in (like someone doing a deal to get the newest model of X car with discount, by delivering his/her old car)? I can see flaws in that imaginary scenario, just like you did with mine about the Diablo battle chest, you're not actually delivering your old copy to gog, for example. But I don't believe we criticizing the scenarios of each other is going to benefit us, in the end. Don't you agree with that?
We both aren't that great with english to begin with (no offense), so please don't mix more languages in our conversation. =P
I don't know how that invalidades my reasoning of previous post. Care to elaborate?
How so?
Post edited May 03, 2017 by almabrds
Sha_n_Dra
New User
Registered: Nov 2015
From Germany
Posted May 05, 2017
We both aren't that great with english to begin with (no offense), so please don't mix more languages in our conversation.
And here it also starts to be "semantics" all over (and my ambivalent feeling towards this issue) -> Do we consider the price on PST:EE + PST based on Price PST:EE and Price for PST, or do we consider PST to be a freebie with the purchase of PST:EE. I tend to go with the 1st one (see *1 above), though that would be in pro for another key -> if only this wouldn't be a single player only title where another code for me(myself) simply makes no sense (couldn't gift it away to have a good LAN experience with a friend, and resell/gaining profit from such keys is simply against my alignment)... And that would tend to the "reading": PST being a freebie/gift; the discount was offered as a true discount and special offer for us owners of PST on GoG. Sigh, ya see - here I am again fighting with myself towards the stance I should take on this topic....
P.S.: But regardless of what we discuss here - that bundling doesn't really make sense from a customers PoV. IMHO...
P.P.S.: I think we are, or at least my arguments are drifting off in a side-topic, non thread-related area - so I'll await your response (if you like to comment it), but don't feel offended if I do not reply any further into any non-primary (not direct on-topic) remarks.
[Edit: especially because that thread is marked as "answered" we shouldn't take that any further beyond page 1]
Post edited May 05, 2017 by Sha_n_Dra
shantae.
Ret - 2 - Gog
Registered: Oct 2008
From Canada
Posted May 05, 2017
And here it also starts to be "semantics" all over (and my ambivalent feeling towards this issue) -> Do we consider the price on PST:EE + PST based on Price PST:EE and Price for PST, or do we consider PST to be a freebie with the purchase of PST:EE. I tend to go with the 1st one (see *1 above), though that would be in pro for another key -> if only this wouldn't be a single player only title where another code for me(myself) simply makes no sense (couldn't gift it away to have a good LAN experience with a friend, and resell/gaining profit from such keys is simply against my alignment)... And that would tend to the "reading": PST being a freebie/gift; the discount was offered as a true discount and special offer for us owners of PST on GoG. Sigh, ya see - here I am again fighting with myself towards the stance I should take on this topic....
To me, a package should never be lighter (with less items) for an user, than to another, regardless if a discount is offered or not, and regardless if it's a game (or games) with multiplayer mode or just singleplayer, if the seller described what exactly is in the package, and decided to hide (or forgot) the fact that he/she will send you a different package in case you already possessed a copy of that game, I won't care what were his or her intentions, I bought it with my money, I clicked to buy the complete package described, and I'll ask a refund.
I've nothing against constructive critics, if you have some advice for me, I'm willing to listen, and depending on how good it will do for my life, I'll follow it or not.
But it's clear the opinion we have about this is not in perfect tune (I mean that it's not the same). It's kind of like a two people arguing about which musical genre is the best. In the end, everyone has the right of having their opinion and it should be respected (cliché, I know, but it makes sense).
It was good to talk with you, even if we don't agree in everything, the conversation didn't go downhill, with words being used as weapons. For that, I thank you.
Post edited May 05, 2017 by almabrds