Whenever I try to launch Heroes 3 from gog on Windows 10 Home 64 bit, I immediately get the message "Heroes of Might and Magic III has stopped working." Windows searches for a solution, but finds nothing. I have tried running it in different compatibility modes using the program properties, but continue to get the same error message every time. I'll post some of the dxdiag info below. Thanks for any help.


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System Information
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Time of this report: 8/26/2017, 10:46:52
Machine name: LAPTOP-4QFFNPA5
Machine Id: {3C6E1255-185B-41CA-A2B9-1E2125877EFB}
Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: HP Laptop 15-bs0xx
BIOS: F.10
Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz (4 CPUs), ~2.9GHz
Memory: 12288MB RAM
Available OS Memory: 12204MB RAM
Page File: 3940MB used, 10120MB available
Windows Dir: C:\windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.15063.0000 64bit Unicode

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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

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Display Devices
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Card name: Intel(R) HD Graphics 620
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_5916&SUBSYS_832A103C&REV_02
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 6230 MB
Dedicated Memory: 128 MB
Shared Memory: 6102 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: BOE06A4
Native Mode: 1366 x 768(p) (60.000Hz)
Output Type: Internal
Driver Name: C:\windows\System32\DriverStore\FileRepository\ki121190.inf_amd64_47cec0e8450d81b4\igdumdim64.dll,C:\windows\S ystem32\DriverStore\FileRepository\ki121190.inf_amd64_47cec0e8450d81b4\igd10iumd64.dll,C:\windows\System32\Dri verStore\FileRepository\ki121190.inf_amd64_47cec0e8450d81b4\igd10iumd64.dll,C:\windows\System32\DriverStore\Fi leRepository\ki121190.inf_amd64_47cec0e8450d81b4\igd12umd64.dll
Driver File Version: 21.20.0016.4627 (English)
Driver Version: 21.20.16.4627
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 3/8/2017 7:00:00 PM, 94226936 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-1A56-11CF-9F61-3AA3B9C2D835}
Vendor ID: 0x8086
Device ID: 0x5916
SubSys ID: 0x832A103C
Revision ID: 0x0002
Driver Strong Name: oem13.inf:5f63e534fccdbc6c:iKBLD_w10_DS:21.20.16.4627:pci\ven_8086&dev_5916&subsys_832a103c
Rank Of Driver: 00D10001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10

ticking DirectPlay by itself didn't work, but using the HD mod did. Thanks!

I had the same error message experience as Sieyes. I took your advice and I ticked the DirectPlay box as instructed but the game still couldn't open. So, I then downloaded the HD mod. It gave me a new launcher to use that I think runs the game just on my computer and not though GOG. It works perfectly so far. I can now play the game as long as I use the HD mod and not GOG. Thank you so much for the advice!

Yes the HD MOD worked for me after troubleshooting a ton of other suggestions failed.
You still have to tick the DirectPlay on as instructed by Plokite_Wolf, otherwise the game will ask you to install this feature once you run it throuhg HD MOD.

Thanks!

Hi! When I try start h3 a sound comes up and nothing happens. I have updated windows 10 and my dirvers. It works perfect on my win 7 and 8 pc but windows 10 it just wont start.

I have been looking for a solution to my game not opening for DAYS. Seems uplay was the problem. Downloaded the HD mod and it works. THANK YOU

You people are crazy! I've read in other forums and I've tried it myself, confirming it: that HD mod whatever it is doesn't work on Chronicles, it simply doesn't have the option in it to run Chronicles, just Heroes 3 Complete and HD. It doesn't even let you install it in Chronicles to begin with, only in H3 Complete! I've tried installing Chronicles over H3 Complete and then install HD mod but still won't play Chronicles, just H3 Complete! It's totally useless!

Direct X is marked when you install that HD mod. I repeat, the problem is that HD mod doesn't work for Chronicles!!!!!

I want to play and I can't! I might install Windows 7 next just so I can play Chronicles, the only Heroes III I haven't played. I've long since finished Restoration of Erathia, Armageddon, Shadow of Death and In the Wake of Gods. Not fair! :(

PS: It's not friking solved, NONE!

So you're complaining that this thread shouldn't be marked as "Solved" because it doesn't solve *your* problem, which has nothing to do with what the original thread was about? Wow, you're good.

If instead of complaining and resurrecting a 3 year old thread that is not relavant to your problem, you simply asked in a new thread that you're having problems running Chronicles in Windows 10, you'd have been given the solution of checking the GL wrapper that's linked to here:
https://www.gog.com/forum/heroes_of_might_and_magic_series/graphic_gl_wrapper_for_all_heroes_heroes_of_might_and_magic_1_2_3_4_and_chronicles_for_better_wo

1. Sorry, I came here after searching the whole internet for 2 hours and finding the same explanation to Heroes III Chronicles as to Heroes 3 Original and I acted like an ass. Sorry, again.
2. It has something to do with this thread as Chronicles is also Heroes III, only a later version.
3. I didn't know there was another topic, I searched a lot for it, thanks for sharing it.
4. I will check it out later, hopefully there's a solution there. I apologize again for the trouble.

No problem. It's just that it's better sometimes to start a new thread instead of resurrecting a 3 year old one that need not be applicable.

Let me know if the wrapper works.

1. The wrapper works for Heroes 3 Complete, but after you enter the normal game, you can't load the saved game if you played the HD version because in HD your saves are made in folders. And the original Heroes 3 game can't see folders in game. To be able to load your saves, you must go to the folder where the game is, enter folder "games" and move your saves from within the folders - to the main folder "games", then enter the game and you will see your saves for loading.

2. It doesn't work for Chronicles, what I did is just copy it inside the folder where the executable for each of the 8 Chronicles games is. But it allows a little progress. Before copying, the cursor sets to thinking, while after you copy it, the screen turns black for a second and the cursor sets to thinking then gets out. So it tries a little better to access the games. But I have read just the last page of that thread, maybe there are more steps for Chronicles. I will come back later if there are any to be had and tried out. Thanks.

3. Pay no mind, I started playing The Shadow of Death a week ago when I couldn't get Chronicles working. Shadow of Death is my favorite Heroes 3 edition, it's so silly to see my favorite hero Sandro play those alive heroes for fouls, make them gather his invincible artifacts for him telling them the artifacts are to be used for wiping necromancers out, when the truth is Sandro just uses a spell to seem human, he is a necromancer, the best of all and uses the fouls to gather the artefacts that would make any necromancer invincible! I mean... the names of those artefacts are a dead giveaway, WTF MAN!? roflmao So until I finish it, I won't get to Chronicles edition, even if I somehow get it working. :)

okay so i turned on direct play in control panel windows features like they said dont know whether this helped. then i used the link for this ran it and copied all the files into the world tree chronicles directory https://drive.google.com/file/d/1jh6lxZ9r75YBB1u32AsCHp-sLGfYIWfP/view
then most importantly i only used one monitor not extended double monitors and i set the display resolution to either 1024x768 or 800x600 and i am playing chronicles 5 world tree as tarnum. i hope this helps sometimes it crashes so save often.

For all users that are still trying to launch the game and DONT want to play the HD mod, the solution is cnc-ddraw

Just extract the contents of the zip IN the game dir as it is.

Aw, nice!

I've been trying to get Heroes III to work on my (Windows 10) laptop for years without avail. The thing always crashed seconds into the launch.

Went to a dozen different sites, got a dozen different solutions, and still none of them worked. The HD mod did, but... I just can't get used to the new spellbook layout. ^^;

There's no guarantee this'll work, either, but I'm just grateful for someone who thought of us poor non-HD players. I'll report back with my success (or lack thereof) soon...