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我的订单是#071bc36409f7
电邮凭单是#837462
2020年12月8号就买的了 到现在都快两个月了 还退不退了?
这是我的订单号:订单#7c15271c4ea1我已经通过电子邮件回复了你。我已经申请了2077退款。我希望通过原来的付款路线退款。不要返回去钱包。也没有留下游戏的想法,谢谢。

This is my order number:##7c15271c4ea1, I have replied to you via email. I have applied for a 2077 refund. I want to refund through the original payment route. Don’t go back to your wallet and don’t plan to keep the game,thanks.
你好,这是我的订单号#acef444ea263。从我申请退款到现在,至今为止已经23天了!其间,我申请退款并回复客服的问题,但莫名其妙说查询状态已解决。但是并没有退款至支付方式或钱包。这是我当时的电邮凭证#968287。 并且之后的每次请求都会合并到此请求中(#968287)。我希望退款至支付方式。请解决一下,谢谢
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Ashleee: 近日我们收到了大量的查询,因此在回覆上会出明显的延迟,请保持耐心,客服会逐一回覆大家的邮件。

感谢各位的谅解。
快修复一下中文区的商店页面,代码出错了。快一个星期上不去商店了。
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Ashleee: 更新:

GOG.COM上的春季特价,以及COVID-19 的病情大大影响了我们的日常工作,客服正在面对庞大数目的查询,在回覆时间上可能会出现2周至4周的延迟。若您发出了退款申请,我们会跟据收到电邮的时间顺次序回覆。为您带来不便我们深感抱歉,也感谢您的谅解。
您好,我的退款申请工单号#938109,对应的订单号为#919474efcbdb,客服同意退款但坚持只能退到GOG钱包,每次我重申希望原路退回(微信支付),客服便不再回应,已经拖延近两个月,微博亦不予以回应,烦请您们遵守 退款政策处理,谢谢!
你好,我在十二月十二号购买完该游戏玩了不到一小时一直出现bug,感到难受并且我的电脑无法运行该游戏尽管我调整了设置许久,并于当天退款,到现在还没有人回复我,我希望通过原来的付款路线退款。不要返回去钱包。我的订单号:#63 0dac0e6dfc 我的邮箱 529662252@qq.com

Hello, I bought this game on December 12th and played it for less than an hour, which made me feel uncomfortable and my computer could not run this game. Although I adjusted the Settings for a long time and gave a refund on the same day, no one has replied to me yet. I hope to get a refund through the original payment route. Don't go back to the wallet. My order number is # 630DAC0E6DFC and my email is 529662252@qq.com
申请退款订单号:#b15cca7a7e2d ,我很想吐槽以下图片里面画红线的地方,根本找不到~~~
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另一个账号一直登录不上,客服反馈只有机器人回复消息,客服从来没理过

没一点用,买了几个游戏都还没玩登不上去客服不处理,只能开小号过来求助,询问,好多天了都没人理一下
你们还好退款,有游戏玩。老子刚买的游戏都日了狗了。买了直接被盗。

刚买的游戏直接被盗,还有没有玩法啦?
Post edited December 17, 2021 by liumingfei1
你好,我购买的5款游戏全部丢失,提出退款申请1个月了,发了3次邮件,我已经在邮件里说了具体的情况,得到的回复全部来自于机器人。我希望钱可以退回支付宝,不需要退回GOG钱包。下面是购买的游戏,和电邮凭单ID:

Hello, all the five games I bought are lost. I have applied for a refund for one month and sent emails three times. I have said the specific situation in the email, and all the replies come from the robot. I hope that money can be returned to Alipay instead of the GOG wallet. Below is the purchased games and email voucher ID:

The Witcher 3: Wild Hunt - Game of the Year Edition

Divinity: Original Sin - Enhanced Edition Collector's Edition

Divinity: Original Sin 2 - Definitive Edition

Divinity: Original Sin 2 - Divine Ascension

Thronebreaker: The Witcher Tales

#1221723 #1221726 #1221727 #1221729 #122172331
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商店图.png (173 Kb)
总.jpg (143 Kb)
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Tbb421: 你好,我购买的5款游戏全部丢失,提出退款申请1个月了,发了3次邮件,我已经在邮件里说了具体的情况,得到的回复全部来自于机器人。我希望钱可以退回支付宝,不需要退回GOG钱包。下面是购买的游戏,和 电邮凭单ID ...
先用这个https://www.gog.com/user/refresh刷新你的帐户(可与清理GOG网站的cookies一起尝试),应该就能把库里的游戏显示出来。如果你坚持退款的话,除了等待人工回复外,就只能联系他们的微博了https://weibo.com/u/6545667627
Post edited December 21, 2021 by 自在猫