Hi All,

Since updating manually as the workaround suggested. Being hounded for 2yrs will force you to update, GoG Galaxy will not run on my Win11 machine.

I have since installed a fresh Copy of windows, and still no joy. Yes, I am aware I can still run my games, thank you though. Below is the an excerpt from a fresh install of GoG Galaxy:

File: C:\ProgramData\GOG.com\Galaxy\logs\GalaxyClient.log


2023-03-21 19:28:06.004 [Information][ (0)] [TID 7480][galaxy_client]: Log started. Application version: 2.0.60.2 (2023-02-22 13:29).
2023-03-21 19:28:06.004 [Information][ (0)] [TID 7480][galaxy_client]: Operating system: Windows 11 10.0 (Build 22621) (IA32)
2023-03-21 19:28:06.004 [Information][ (0)] [TID 7480][galaxy_client]: Continuing logging after switching log files from 'C:\ProgramData/GOG.com/Galaxy/logs\GalaxyInitialization.log' to log to 'C:\ProgramData/GOG.com/Galaxy/logs\GalaxyClient.log'.
2023-03-21 19:28:06.004 [Information][ (0)] [TID 7480][galaxy_client]: Starting application...
2023-03-21 19:28:06.005 [Information][ (0)] [TID 7480][galaxy_client]: Reloaded without any launch parameters.
2023-03-21 19:28:06.009 [Information][ (0)] [TID 7480][galaxy_client]: The request queue processors created: download=32, normal=10.
2023-03-21 19:28:06.054 [Information][ (0)] [TID 7480][galaxy_client]: Created presence manager with initial presence 'online'.
2023-03-21 19:28:06.054 [Information][ (0)] [TID 7480][galaxy_client]: Initializing application.
2023-03-21 19:28:06.055 [Information][ (0)] [TID 7480][galaxy_client]: Self-update check delay is 300 seconds, check interval is 3600 seconds.
2023-03-21 19:28:06.058 [Information][ (0)] [TID 7480][galaxy_client]: ETags DB is up to date. Schema version: 2.
2023-03-21 19:28:06.059 [Information][ (0)] [TID 7480][galaxy_client]: Sending message of type 19 [Sequence Number: 140064757], rseq 0, size 148 (bytes sent: 148), completed OK
2023-03-21 19:28:06.059 [Information][ (0)] [TID 7480][galaxy_client]: Request sent [Sequence Number: 140064757], waiting for response...
2023-03-21 19:28:06.061 [Information][ (0)] [TID 7480][galaxy_client]: Sending data for the write vulkan registry keys request to client service succeeded.
2023-03-21 19:28:06.061 [Error][ (0)] [TID 7480][galaxy_client]: Failed to set the uninstall key value 'DisplayVersion' to '2.0.60.2': RegCreateKeyExW failed.: Access is denied.
2023-03-21 19:28:06.061 [Warning][ (0)] [TID 7480][galaxy_client]: Failed to update client version is registry, retrying via client service.
2023-03-21 19:28:06.062 [Information][ (0)] [TID 7480][galaxy_client]: Sending message of type 25 [Sequence Number: 866764662], rseq 0, size 149 (bytes sent: 149), completed OK
2023-03-21 19:28:06.062 [Information][ (0)] [TID 7480][galaxy_client]: Request sent [Sequence Number: 866764662], waiting for response...
2023-03-21 19:28:06.063 [Information][ (0)] [TID 7480][galaxy_client]: Sending data for the update version in registry request to client service succeeded.
2023-03-21 19:28:06.089 [Warning][ (0)] [TID 11712][galaxy_client]: Base CEF User-Agent not available, adding default one.
2023-03-21 19:28:06.163 [Error][ (0)] [TID 8000][galaxy_client]: Reading generic JSON buffer failed. Buffer: ýמ•ëÚµç Exception: JSON Exception (unexpected byte 'ý' in value), code=0
2023-03-21 19:28:06.186 [Warning][ (0)] [TID 8000][galaxy_client]: Failed to decode campaign: /deelevated. Error Error Message: Failed to extract campaign data object out of '/deelevated'.
Stack Trace
15: UNK - 0x5bddda
14: UNK - 0x291a8c
13: UNK - 0x28f327
12: UNK - 0x2998d5
11: UNK - 0x298996
10: UNK - 0xc8f06
9: UNK - 0xc2bc2
8: UNK - 0x953d7
7: UNK - 0x94e48
6: Concurrency::details::_ContextCallback::_CallInContext - 0x6c0cc796
5: RtlClearThreadWorkOnBehalfTicket - 0x775e05c4
4: TpCallbackIndependent - 0x775df228
3: BaseThreadInitThunk - 0x76927d69
2: RtlInitializeExceptionChain - 0x7760bb9b
1: RtlClearBits - 0x7760bb1f
0: UNK - 0x0
-----
.
2023-03-21 19:28:06.273 [Information][ (0)] [TID 7480][galaxy_client]: Did not find a value under the preference key 'previewBuildsEnabled' while reading.
2023-03-21 19:28:06.382 [Information][ (0)] [TID 7480][galaxy_client]: Internet connectivity changed: was online=false, is online=true, last online=329ms ago.
2023-03-21 19:28:06.382 [Information][ (0)] [TID 7480][galaxy_client]: Changing number of download request queue processors from 32 to 10
2023-03-21 19:28:07.035 [Information][ (0)] [TID 7480][galaxy_client]: The number of normal request queue processors is already at 10.
2023-03-21 19:28:07.039 [Information][ (0)] [TID 7480][galaxy_client]: Did not find a value under the preference key 'previewBuildsEnabled' while reading.
2023-03-21 19:28:07.039 [Error][ (0)] [TID 7480][galaxy_client]: Could not open file 'C:\ProgramData\GOG.com\Galaxy\logs\ClientHelper-MainWindow.log' as it doesn't exist or is not a file.
2023-03-21 19:28:07.039 [Warning][ (0)] [TID 7480][galaxy_client]: Failed reading from log file 'ClientHelper-MainWindow.log'.
2023-03-21 19:28:07.040 [Error][ (0)] [TID 7480][galaxy_client]: Could not open file 'C:\ProgramData\GOG.com\Galaxy\logs\ClientHelper-FriendsWindow.log' as it doesn't exist or is not a file.
2023-03-21 19:28:07.040 [Warning][ (0)] [TID 7480][galaxy_client]: Failed reading from log file 'ClientHelper-FriendsWindow.log'.
2023-03-21 19:28:07.040 [Information][ (0)] [TID 8000][galaxy_client]: Sending problem report of type Rendered-Process-Crashed: {"Arguments":{"applicationType":"GOG Galaxy","clientVersion":"2.0.60.2","crashReason":"Process crashed (TS_PROCESS_CRASHED).","detectedOsVersion":"win11","isRunningOnWine":false,"os":"windows","osIdentification":" windows: Windows 11 10.0 (Build 22621)","updateChannel":"master"},"ProblemReport":"Rendered-Process-Crashed"}
2023-03-21 19:28:07.041 [Information][ (0)] [TID 7480][galaxy_client]: Did not find a value under the preference key 'previewBuildsEnabled' while reading.
2023-03-21 19:28:07.045 [Information][ (0)] [TID 7480][galaxy_client]: Starting shutdown procedure.
2023-03-21 19:28:07.046 [Information][ (0)] [TID 13136][galaxy_client]: Clearing presence.
2023-03-21 19:28:07.046 [Critical][ (0)] [TID 13136][galaxy_client]: No request should be sent before any login action. Resource: users/0/status
2023-03-21 19:28:07.147 [Error][ (0)] [TID 7480][galaxy_client]: Couldn't find main window controller during handleBrowserDestroyed
2023-03-21 19:28:07.153 [Error][ (0)] [TID 7480][galaxy_client]: Failed to update user presence: Failed performing request 'users/0/status'. Error: .
2023-03-21 19:28:08.459 [Information][ (0)] [TID 7480][galaxy_client]: Metrics manager shutdown complete. Proceeding with application shutdown.
2023-03-21 19:28:08.459 [Information][ (0)] [TID 7480][galaxy_client]: Vacuuming the ETags database.
2023-03-21 19:28:08.465 [Information][ (0)] [TID 7480][galaxy_client]: No need to wait on ClientCoreProxy to shut down as it doesn't exist.
2023-03-21 19:28:08.465 [Information][ (0)] [TID 7480][galaxy_client]: Requesting main view shutdown.
2023-03-21 19:28:08.465 [Information][ (0)] [TID 7480][galaxy_client]: Closing all 0 browsers with force=true.
2023-03-21 19:28:08.466 [Information][ (0)] [TID 7480][galaxy_client]: Main view shutdown complete.
2023-03-21 19:28:08.466 [Information][ (0)] [TID 7480][galaxy_client]: Main view shutdown complete. Metrics manager shutdown complete. Destroying ClientCoreProxy.
2023-03-21 19:28:08.466 [Information][ (0)] [TID 7480][galaxy_client]: Presence manager shutting down.
2023-03-21 19:28:08.466 [Information][ (0)] [TID 7480][galaxy_client]: Preparing for CefShutdown
2023-03-21 19:28:08.966 [Information][ (0)] [TID 7480][galaxy_client]: Executing CefShutdown
2023-03-21 19:28:08.974 [Information][ (0)] [TID 7480][galaxy_client]: Application Run() terminated with 30085; invoking DeleteInstance() and shutting down service.
2023-03-21 19:28:08.975 [Information][ (0)] [TID 7480][galaxy_client]: Destroying application.
2023-03-21 19:28:08.975 [Information][ (0)] [TID 7480][galaxy_client]: VACUUMing Galaxy DB.
2023-03-21 19:28:08.980 [Information][ (0)] [TID 7480][galaxy_client]: Did not kill process PID 0, as it's not running.
2023-03-21 19:28:08.991 [Information][ (0)] [TID 7480][galaxy_client]: Destroying AuthenticatedHttpClient.
2023-03-21 19:28:10.045 [Information][ (0)] [TID 7480][galaxy_client]: Terminating application.
2023-03-21 19:28:10.046 [Information][ (0)] [TID 7480][galaxy_client]: Stopping service 'GalaxyClientService' asynchronously.
2023-03-21 19:28:10.046 [Information][ (0)] [TID 7480][galaxy_client]: Service GalaxyClientService stop command issued.

I have added the client to the firewall on the outbound and inbound allowed, ran as Admin, nothing will allow it to run. Any help during this extremely frustrating time will be greatly appreciated.

Side NB: I have also tested other Beta versions, and I cannot get the app to work. Looking at the forums, I am not the only one having issues, which I'm saddened by, yet also relieved as it appears 'I'm not doing it wrong ;p '

- Azz

Hello,

1. Start File Explorer. Enter the following in the address bar. Move both of the Galaxy folders to the desktop.
%ProgramData%\GOG.com\
%LocalAppData%\GOG.com\
2. Uninstall GOG Galaxy.
3. Install both vc_redist.x86.exe and vc_redist.x64.exe.
4. Restart your system.
5. Run the full installer setup_galaxy_2.0.60.2.exe.
6. Double-check that the various GOG Galaxy executables are allowed Internet access. (The game executables also need Internet access if you want achievements to work)

my gog galaxy at least launches but after 10 seconds dumps a CONNECTION TO COMMUNICATION SERVICE WAS LOST AND COULD NOT BE RESTORED GOG GALAXY WILL NOW SHUTDOWN error and closes

tried reinstalling version on website but still doesn't work

pretty bad

Morning and thank you... sort of.

First off, install works. I had to run as Admin on first install to allow the 'Application' to the firewall allow list. I can now log in which is a good start.

However, now upon login, within 5secs of it connecting, the Application closes as it 'Lost connection to the Communications Server'.

2023-03-22 09:23:49.037 [Fatal][ (0)] [TID 9480][galaxy_client]: Error Message: Connection to Communication Service was lost and could not be restored! GOG Galaxy will now shutdown.
Root Exception: Error Message: Failed to reconnect to Communication Service after 10 attempts with reconnect interval 1500ms.
Stack Trace
5: UNK - 0xef4c7e
4: UNK - 0xef4940
3: Poco::ByteOrder::fromNetwork - 0x6cf6be61
2: BaseThreadInitThunk - 0x76357d69
1: RtlInitializeExceptionChain - 0x76fcbb9b
0: RtlClearBits - 0x76fcbb1f
-----

Stack Trace
23: UNK - 0x96a18e
22: UNK - 0x98d191
21: QObject::qt_static_metacall - 0x6c46e04d
20: QMetaObject::activate - 0x6c46fe52
19: UNK - 0x974f6b
18: UNK - 0x9a8177
17: UNK - 0x940149
16: UNK - 0x9405ff
15: Ordinal2713 - 0x75f123e3
14: GetNextDlgTabItem - 0x75efc9e5
13: DispatchMessageW - 0x75f01764
12: DispatchMessageW - 0x75f01570
11: cef_string_utf16_to_upper - 0x110a0ee0
10: cef_string_utf16_to_upper - 0x110a08d3
9: cef_string_utf16_to_upper - 0x110a02c1
8: cef_time_delta - 0x11ab83a6
7: cef_string_utf16_to_upper - 0x110b9225
6: cef_string_map_size - 0x1104a8ca
5: UNK - 0x942ee0
4: UNK - 0x9446f0
3: UNK - 0x1031786
2: BaseThreadInitThunk - 0x76357d69
1: RtlInitializeExceptionChain - 0x76fcbb9b
0: RtlClearBits - 0x76fcbb1f
-----

Any ideas?

Read through the Connection to Communication Service was lost.... Some things people said resolved the problem for them:
• Repeating steps 3 and 4 in my above post.
• New firewall rule for %ProgramData%\GOG.com\Galaxy\redists\GalaxyCommunication.exe
• Logging into a Windows administrator account and performing the installation there.
• Setting the GalaxyCommunication service startup type to Automatic (Manual is the default).
• VPN exception (split tunneling) for the GalaxyCommunication service.

Thanks Mage,

I have since rebooted, and upon startup the app seems to be stable. I couldn't add any other 'GoG' services to the firewall, however i noted in task manager more of the GoG services are running. Seems there are still a few bugs to be worked out in the App.

Steps taken (after app removed when not working:

1. Install both vc_redist.x86.exe and vc_redist.x64.exe
2. Run the full installer setup_galaxy_2.0.60.2.exe - Right Click, Runs as Administrator
3. Restart your system
4. Open GoG Galaxy
5. Be Amazed it works

EDIT: i tell a lie. I restarted the app as some of the 'Connections' weren't working. The previous error is showing again.

EDIT 2: When the PC/System is restarted, GoG Galaxy runs as normal. Exit GoG G, and start it, it fails.

- Azz

If none of the above helps, open a support ticket, if you haven't already. While GOG Galaxy isn't running, zip up the %ProgramData%\GOG.com\Galaxy\logs folder and attach it to your ticket. You'll need to use the link to the ticket on the site; you can't give the chatbot your file. If the confirmation e-mail says you can reply with additional information, that would also work.

I will do, thank you.

There is an issue somewhere, and it does not appear to be isolated to me.

same error

Support Ticket has been submitted with the Logs.

Fingers crossed they can find the issue.

i'm too open ticket but no one respond so please if solved the problem told us the solution

I have a response from Support, they need the logs. My issue is now not showing ... figures. I'm still using the beta version and installed windowsdesktop-runtime-6.0. I don't know if that sorted it, however it is not crashing on closing and opening the App anymore.

As soon as I know more, i'll post it here.

I know it's been quite some time but did you get any respond? I too cannot use Galaxy on Windows 11. After pressing start, nothing would happen at all. Sure, I can still play my games offline, the whole reason for buying them in the fist place, but I got used to cloud saves and the connected libraries.

Is there a specific game you're having trouble with? I installed No Man's Sky on an almost freshly installed Windows 11 and it seems to be working just fine. Going to try Witcher 3 next.


edit: Witcher 3 launched fine. I'm not sure what else to test.

Actually, no. It is not even related to a game as I install Galaxy and it won't even launch. Guess I'm trying to use it one more time but hopes aren't high tbh.