No worries, just wanted to let you know, is all :D

I understand that it's a pain in the nether regions to have to faff about with some issues and then write an email to support, I know, I've been on both sides of the fence. I'll tell you this: our Support team are top notch and they'll help you out as best as they can but you have to take that first step. If there's anything you don't understand, let them know and they'll explain it to you without insulting your intelligence. I hope this helps :D