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General discussion (archive)The Silver case(13 posts)(13 posts)
(13 posts)
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This is my favourite topic
Posted May 15, 2012
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OldOldGamer: So, while technically these games "can" run on later windows system (the dreaded Windows Xp/Vista/7 compatibility), GoG do nothing to help their customers to do so.
Have you asked Support for help? There's generally a day or so turnaround on Support queries, so I'm guessing even if you have, you won't have heard a response yet. To that end, let's not say that GOG hasn't done anything to help you run the game--it's just possible that we haven't done enough to help you yet.

The genius and the tragedy of Windows PCs lies in the same place: the uncountable trillions of configs that you might have. To that end, it is literally impossible to test a game on every possible rig. We currently have over 30 computers in the test lab, and we don't release a game until it works on all of them.

Look around in the sub-fourm, ask support for help, and see you can get this sorted out. Don't give up! ;)
Posted May 16, 2012
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OldOldGamer: 30 PC in the test lab (assuming identical HW and SW they are nearly useless for testing purposes), where Silver run as a charm but, in a few hours, many customers encounter the same problems that solved in the same manner: a community solution.
I may have been born in the dark, but it wasn't yesterday. Every single computer is a different setup. Otherwise, why test it on all of them?
Posted May 16, 2012
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OldOldGamer: Aside repackaging the original (or patched) version with all their pro and cons... usually alongside issues on running on newer systems, nothing is done.
You should have seen how this game looked before we "done nothing" :-)

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OldOldGamer: 30 PC in the test lab (assuming identical HW and SW they are nearly useless for testing purposes), where Silver run as a charm but, in a few hours, many customers encounter the same problems that solved in the same manner: a community solution.
As TET said - this is a problem of different PC configurations, OSes, codecs etc. There is no way to predict every possible problem on every possible configuration. We try to make sure, that our games have no problems on their own, and no problems on all modern configurations we can test them on. And for most users they actually work.

For others, we have the support. I just posted a possible fix for Silver access violation problem, 22 hours after it was reported on the forum. And in this case, it is not "broken game", but most likely a codec issue, which means it depends on user platform. If it doesn't help, we'll work from there. Have some faith in us, people :-)

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timppu: That raises again the important question: should GOG release only games that are guaranteed to run perfectly on all setups that they can think of?
Is there actually any game that ran on every PC out of the box without any problems? Besides we do - "every setup we can think of" is called the test lab :-)
Post edited May 16, 2012 by Gowor
Posted May 16, 2012
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tburger: Cool idea. They could take 1 GOG game and present it in sth like:
"Raport from battlefield - a day from life of QA team"
One quote comes to mind: "I've... seen things, you people wouldn't believe"

On the technical side the process looks like this:
1. Get a new game
2. Apply all official patches
3. Look on the Internet for known issues, apply known fixes
4. Test if the game works well enough for testing
5. Develop and apply fixes
6. Play through the whole game, note issues on the way
7. Develop and apply fixes
8. Check if the game works on the test lab
9. Develop and apply fixes
10. Finally, when it looks OK - release
Posted May 16, 2012
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Egotomb: Can you give an example of a game that has a fix you developed in house?
I can't really say that. But there are such games :-)
Posted May 16, 2012
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Gowor: snip
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tburger: Ttat is a good start script for a movie we mentioned :-D

BTW.
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Gowor: 6. Play through the whole game, note issues on the way
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tburger: ??? REALY ??? Because I understand playing Wing Commanders or Another World but Arcanum or Fallout 2???
Arcanum or Fallout 2? Madness? NO!
THIS. IS. GOG!
Post edited May 16, 2012 by Skreczi
Posted May 16, 2012
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Egotomb: Can you give an example of a game that has a fix you developed in house?
Anacrhonox, I believe. It's not hardly the only one. just one I recall we put a *lot* of work into.
Posted May 16, 2012
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Egotomb: Damn you secretive corporates, I had no idea you guys did stuff like this until now .
It's been mentioned in more than a few interviews. But maybe I should make that one of the videos that I will be making in the near future.
Posted May 16, 2012
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TheEnigmaticT: We currently have over 30 computers in the test lab, and we don't release a game until it works on all of them.
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Egotomb: Interstate 76 runs on all of them?
I believe back when they launched it, it ran on the dozen or so test beds they had at the time. ;)

Also, I've heard tell that there's a new development sometime over the summer. Apparently there's some new gizmo thingamabobbie that addresses most of the I76 issues.
Posted May 17, 2012
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adambiser: That will be nice. I have the Nitro Pack on CD... if the GOG version fixes or will fix the rainbow colored menu problem that I can't seem to fix, then I'll have to grab a copy of that. :)
Windows 7? Try killing explorer.exe before you start the game. This is actually a pretty common issue on this system and yes, we have a fix for that :-)
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Miaghstir: New mandatory GOG client that lets you take over customer's machines (without their confirmation, of course, they already gave their consent when agreeing to the license agreement) and use them as testbeds?
Oh no, he's on to our world domination scheme! Quick, to the GOGmobile!!
Posted May 17, 2012
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TheEnigmaticT: Also, I've heard tell that there's a new development sometime over the summer. Apparently there's some new gizmo thingamabobbie that addresses most of the I76 issues.
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Miaghstir: New mandatory GOG client that lets you take over customer's machines (without their confirmation, of course, they already gave their consent when agreeing to the license agreement) and use them as testbeds?
We are the GOG. Lower your firewalls, and surrender your systems. We will add your technological distinctiveness to our own. Your computers will adapt to service us. Resistance is futile
Posted May 17, 2012
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adambiser: Yes, Windows 7. Well, I try to avoid the "kill explorer.exe" workaround, just as a personal preference. Maybe it's just unavoidable here.
It is avoidable, and all our future (or updated) releases should have that problem fixed :-)
This is actually a good example of a common compatibility issue, for which we had to develop a fix.
Posted July 27, 2012
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TheEnigmaticT: It's been mentioned in more than a few interviews. But maybe I should make that one of the videos that I will be making in the near future.
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tfishell: Sorry for the bump, but HEY. HEY HEY. What's hap'nin with them vids? :)
Our video guy started two weeks ago; we don't even have a camera yet. Don't worry; we're getting there.
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This is my favourite topic
Community
General discussion (archive)The Silver case(13 posts)(13 posts)
(13 posts)