Have you asked Support for help? There's generally a day or so turnaround on Support queries, so I'm guessing even if you have, you won't have heard a response yet. To that end, let's not say that GOG hasn't done anything to help you run the game--it's just possible that we haven't done enough to help you yet.

The genius and the tragedy of Windows PCs lies in the same place: the uncountable trillions of configs that you might have. To that end, it is literally impossible to test a game on every possible rig. We currently have over 30 computers in the test lab, and we don't release a game until it works on all of them.

Look around in the sub-fourm, ask support for help, and see you can get this sorted out. Don't give up! ;)

You should have seen how this game looked before we "done nothing" :-)

As TET said - this is a problem of different PC configurations, OSes, codecs etc. There is no way to predict every possible problem on every possible configuration. We try to make sure, that our games have no problems on their own, and no problems on all modern configurations we can test them on. And for most users they actually work.

For others, we have the support. I just posted a possible fix for Silver access violation problem, 22 hours after it was reported on the forum. And in this case, it is not "broken game", but most likely a codec issue, which means it depends on user platform. If it doesn't help, we'll work from there. Have some faith in us, people :-)

Is there actually any game that ran on every PC out of the box without any problems? Besides we do - "every setup we can think of" is called the test lab :-)

One quote comes to mind: "I've... seen things, you people wouldn't believe"

On the technical side the process looks like this:
1. Get a new game
2. Apply all official patches
3. Look on the Internet for known issues, apply known fixes
4. Test if the game works well enough for testing
5. Develop and apply fixes
6. Play through the whole game, note issues on the way
7. Develop and apply fixes
8. Check if the game works on the test lab
9. Develop and apply fixes
10. Finally, when it looks OK - release

I can't really say that. But there are such games :-)

Arcanum or Fallout 2? Madness? NO!
THIS. IS. GOG!

Anacrhonox, I believe. It's not hardly the only one. just one I recall we put a *lot* of work into.

It's been mentioned in more than a few interviews. But maybe I should make that one of the videos that I will be making in the near future.

I believe back when they launched it, it ran on the dozen or so test beds they had at the time. ;)

Also, I've heard tell that there's a new development sometime over the summer. Apparently there's some new gizmo thingamabobbie that addresses most of the I76 issues.

Windows 7? Try killing explorer.exe before you start the game. This is actually a pretty common issue on this system and yes, we have a fix for that :-)
Oh no, he's on to our world domination scheme! Quick, to the GOGmobile!!

We are the GOG. Lower your firewalls, and surrender your systems. We will add your technological distinctiveness to our own. Your computers will adapt to service us. Resistance is futile

It is avoidable, and all our future (or updated) releases should have that problem fixed :-)
This is actually a good example of a common compatibility issue, for which we had to develop a fix.

Our video guy started two weeks ago; we don't even have a camera yet. Don't worry; we're getting there.