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Mr_Mad_Monkey: And one more question, unrelated to support -- being DRM free, is it safe for me to let my brother play it with me online using my laptop, or will this cause us some sort of trouble? Would GOG supply two different keys for two different computers in the same house or is it against their policies?

Thanks in advance, I appreciate your time. :D
I'll go poke Support in a few moments. That said, we'll only issue you one key for multiplayer. We don't use DRM, but we're also only selling you a single copy of the game. We trust that you will not upload it to pirate websites or share it with a bajillion people, but part of that single copy of the game is that you only get one multiplayer ID.
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Mr_Mad_Monkey: *snip*
Hm, Natalia sent you your key on the 18th, and I replied to your second ticket on Friday. I'll resend the e-mail with the key, let me know via PM if you don't get it within an hour or so.