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General discussionSupport request marked as solved?(2 posts)solved(2 posts)solved
(2 posts)solved
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Posted October 14, 2017
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So, @Swillie you opened 8 tickets, each about one order. 7 of these were merged into the 8th one, so while 7 of your tickets are indeed marked as solved/closed, one of them remains open, to be looked into as soon as possible.
You should have received an email notification about the merging, though.

The tickets were merged by Ashey - the most recent addition to my team - and were supposed to be looked into by JuriJ - the most veteran of my minions. Sadly, JuriJ had to take the day off due to family matters, and couldn't work that day.
He's here now, though, and will help you momentarily. :)

Consider your family jewels safe. :)
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kbnrylaec: @Firek said that he/she is Support team lead [1], maybe you will want to talk to Firek.
Actually it's head of Support as of late. ;)
Playing in the big leagues now, and got some pretty big shoes to fill. :)

PS. For the record, I'm a "he". :D
Post edited October 14, 2017 by Firek
Posted October 14, 2017
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Swillie: Hey everyone I just wanted to say thank you for the help and the welcomes. @Firek I apologize, I wasn't trying to spam your people, I just assumed I had to do each order separately. I did not receive any kind of email about merging the tickets, which is why I made this thread. JuriJ did take care of everything as you said, and I hope all is well with the family situation. I (and the jewels haha) really appreciate the quick action from you guys!
No worries, the support form's interface - the part where it asks for an Order ID - does make it seem logical to create one request per ID. :)
Luckily JuriJ's family matters weren't of the troublesome kind, but your concern is welcome. :)
And finally - glad we could help. :)
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Lemon_Curry: I say you've already done more than enough to prove you're capable of filling anybody's shoes. :)

Congratulations on the promotion Firek. :)
Thanks, but rest assured it's only going to get uphill from me from now on. I do appreciate the challenge and the opportunity, though. :)
Post edited October 14, 2017 by Firek
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This is my favourite topic
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General discussionSupport request marked as solved?(2 posts)solved(2 posts)solved
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