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General discussionSupport request marked as solved?(8 posts)solved(8 posts)solved
(8 posts)solved
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Posted October 14, 2017
Hey guys,

I'm new here as you can tell by my post count. I joined when the big deal sale was going on and kind of got a little crazy with buying up most every game in a sale because "it's only 2 more $"... so I was like "oh crap I'm an idiot I spent way too much my wife is going to cut my balls off" so I put in a request to withdraw and get a refunded. I haven't played a single game or even downloaded one. So anyways I checked the support page and my requests marked solved. I never got any kind of feedback on it being accepted or denied or anything in an email so I'm not sure what that means or if I should open a new ticket or something?

Thanks
This question / problem has been solved by Firekimage
Posted October 14, 2017
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Swillie: Hey guys,

I'm new here as you can tell by my post count. I joined when the big deal sale was going on and kind of got a little crazy with buying up most every game in a sale because "it's only 2 more $"... so I was like "oh crap I'm an idiot I spent way too much my wife is going to cut my balls off" so I put in a request to withdraw and get a refunded. I haven't played a single game or even downloaded one. So anyways I checked the support page and my requests marked solved. I never got any kind of feedback on it being accepted or denied or anything in an email so I'm not sure what that means or if I should open a new ticket or something?

Thanks
You should've at least gotten an automated confirmation e-mail after you filed the request; if not, check your spam folder (though if it's been there long enough, it might have been auto-deleted by now -- Gmail deletes anything in the spam folder after it's been there a month, and other e-mail providers probably behave similarly).

If there's nothing in your e-mail account to reply to (which would re-open the ticket), then go to your support requests page, click on the solved request, then click on the highlighted text near the bottom of the page where it says "create a follow-up.", and ask them what the deal is.
(Before you do this, though, maybe check and make sure they didn't issue the refund to your GOG Wallet.)

EDIT: Also, welcome! :)
Post edited October 14, 2017 by HunchBluntley
Posted October 14, 2017
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Swillie: Hey guys,

I'm new here as you can tell by my post count. I joined when the big deal sale was going on and kind of got a little crazy with buying up most every game in a sale because "it's only 2 more $"... so I was like "oh crap I'm an idiot I spent way too much my wife is going to cut my balls off" so I put in a request to withdraw and get a refunded. I haven't played a single game or even downloaded one. So anyways I checked the support page and my requests marked solved. I never got any kind of feedback on it being accepted or denied or anything in an email so I'm not sure what that means or if I should open a new ticket or something?

Thanks
Open a new ticket and maybe you can contact GOG staff via chat.

@Firek said that he/she is Support team lead [1], maybe you will want to talk to Firek.

[1] https://www.gog.com/forum/general/25_of_my_gog_support_tickets_took_1_week_to_get_the_first_response
Posted October 14, 2017
high rated
So, @Swillie you opened 8 tickets, each about one order. 7 of these were merged into the 8th one, so while 7 of your tickets are indeed marked as solved/closed, one of them remains open, to be looked into as soon as possible.
You should have received an email notification about the merging, though.

The tickets were merged by Ashey - the most recent addition to my team - and were supposed to be looked into by JuriJ - the most veteran of my minions. Sadly, JuriJ had to take the day off due to family matters, and couldn't work that day.
He's here now, though, and will help you momentarily. :)

Consider your family jewels safe. :)
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kbnrylaec: @Firek said that he/she is Support team lead [1], maybe you will want to talk to Firek.
Actually it's head of Support as of late. ;)
Playing in the big leagues now, and got some pretty big shoes to fill. :)

PS. For the record, I'm a "he". :D
Post edited October 14, 2017 by Firek
Posted October 14, 2017
Hey everyone I just wanted to say thank you for the help and the welcomes. @Firek I apologize, I wasn't trying to spam your people, I just assumed I had to do each order separately. I did not receive any kind of email about merging the tickets, which is why I made this thread. JuriJ did take care of everything as you said, and I hope all is well with the family situation. I (and the jewels haha) really appreciate the quick action from you guys!
Posted October 14, 2017
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Firek: Actually it's head of Support as of late. ;)
Playing in the big leagues now, and got some pretty big shoes to fill. :)
I say you've already done more than enough to prove you're capable of filling anybody's shoes. :)

Congratulations on the promotion Firek. :)
Posted October 14, 2017
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Swillie: Hey everyone I just wanted to say thank you for the help and the welcomes. @Firek I apologize, I wasn't trying to spam your people, I just assumed I had to do each order separately. I did not receive any kind of email about merging the tickets, which is why I made this thread. JuriJ did take care of everything as you said, and I hope all is well with the family situation. I (and the jewels haha) really appreciate the quick action from you guys!
No worries, the support form's interface - the part where it asks for an Order ID - does make it seem logical to create one request per ID. :)
Luckily JuriJ's family matters weren't of the troublesome kind, but your concern is welcome. :)
And finally - glad we could help. :)
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Lemon_Curry: I say you've already done more than enough to prove you're capable of filling anybody's shoes. :)

Congratulations on the promotion Firek. :)
Thanks, but rest assured it's only going to get uphill from me from now on. I do appreciate the challenge and the opportunity, though. :)
Post edited October 14, 2017 by Firek
Posted October 15, 2017
Glad to hear you got it sorted, and that your reproductive bits are still attached where they belong.
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Swillie: I haven't... even downloaded one.
Thought I'd mention, in case you're not aware (or for any other new members stumbling upon this thread), that this is the absolute correct thing to do. So long as you haven't downloaded the game(s) then you have something like a 30-day window for a refund in the event of buyer's remorse.

Once downloaded then your opportunity for a refund is pretty much limited to technical problems getting a game to run properly on your system, and this requires that you contact Support to give them a chance to help you get it working. There might be some oddball exception to that rule but once downloaded it's considered yours.

And welcome to gOg. Hope you like it here.
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General discussionSupport request marked as solved?(8 posts)solved(8 posts)solved
(8 posts)solved