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I finally managed to file a support ticket. It's the first time I've seen the BOT and I didn't understand everything.

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Alexim: Yeah, there is still no sign of the DLC unfortunately, however yes, once GOG knows about the problem they'll fix it for everyone.
Ok, thank you.
Post edited November 10, 2022 by GoGloulou974
This has happened with a few games in the past where you buy a complete edition with a season pass equivalent and Gog forgets to activate a DLC for said game in your account. They should fix it pretty quick once they’re aware of it.
No Cagliostro's Secrets DLC also and all offline installer files says "404 - Not Found". I hope there's a new offline installer update soon™!
Still nothing, and no response from GOG support. And people wonder why some people don't want to shop here. These minor inconveniences and repeated acts of incompetence from the GOG staff just keep adding up. And it adds up to losing business.
Seriously? Nothing yet?
I may request a refund. Even though I'm outside the official window, they are failing to provide the advertised products.
I will never again request a developer/publisher to release here. This is ridiculous.
Post edited November 11, 2022 by paladin181
https://techraptor.net/gaming/news/steelrising-dlc-bug-stops-players-accessing-extra-content
Seriously ?!?

The solution will not be for now.

You will have to be patient.

Thank you wolfsite for this information.
Post edited November 11, 2022 by GoGloulou974
Ont a problem for me, I have over 50 saves at different points of the game (I'm creating game saves for people to download) at every boss and before the point of no return. I just want access to it without paying for it again.

But thanks for the information.

I've PMed a few blues to bring this to their attention.
Post edited November 11, 2022 by paladin181
Apologies for the inconvenience. The issue should be fixed so check your libraries!
The Cagliostro's Secrets DLC is there now but has the "404 - Not Found" error like all other offline installers of Steelrising!
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Clownski_: Apologies for the inconvenience. The issue should be fixed so check your libraries!
Thanks, an account refresh was necessary for me though. Offline installer download still not possible!
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Clownski_: Apologies for the inconvenience. The issue should be fixed so check your libraries!
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andreasmaureder: The Cagliostro's Secrets DLC is there now but has the "404 - Not Found" error like all other offline installers of Steelrising!
This is the case for me as well. There is no offline download at this time. And it is still not showing in Galaxy, even after an account refresh and rebooting Galaxy.
Post edited November 11, 2022 by paladin181
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Clownski_: Apologies for the inconvenience. The issue should be fixed so check your libraries!
Hi Clownski_,

Thank you for your return.

For me, nothing appear lol.
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Clownski_: Apologies for the inconvenience. The issue should be fixed so check your libraries!
But this has happened before with the Plague Tale Requiem Pre-Order DLC too. What's going on with your database? Will this be the new norm for all editions that contain unreleased DLC?
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GoGloulou974: Hello,

I pre-ordered Steelrising Bastille Edition which normally contains the dlcs including the Cagliostro's Secrets' dlc.

This dlc was released today and it does not appear in my account.

Am I the only one ?
No, same issue for me and not the first time this happens on GOG.
Post edited November 11, 2022 by SargonAelther
Thanks for the feedback everyone. We'll look into it further on Monday, as today it's bank holiday in Poland. Apologies again, hope you understand.
Post edited November 11, 2022 by Clownski_