* DRM-free;
* Optional client;
Those are killer features for me at least.

Oh! and bloody community wishlists! Love them!

I'm the last person to defend Steam, or ever buy shit on it directly, to care about it. But let's be realistic here. They're likely to make exceptions, or let devs chose. And go through the requests manually, cause it's them losing money as well as devs if it gets abused. The 2hr clause is clearly meant to be a replacement for people not making demos anymore.

And again, if someone wants to get something for free, why not just use torrent and get it over with. You're going to go through payment, then refunds, then end up with steam wallet shit, instead? I honestly doubt that 2hr demo idea on steam is going to 'stimulate piracy' any more than having DRM-Free distribution would - that is, not at all.

You certainly have a point. They are no strangers to this. They do something, something else goes wrong and they backtrack and change.

Maybe their experiments will really help them in future. Heh heh...

Don't have to opt for Steam wallet btw, you get a choice.

Thanks, good summary with which I fully agree.

Good to see that competition is working, and even Valve has to time to time start thinking about consumer rights. Not only publisher rights.

I don't know. I'd be more concerned with devs getting scared of abusing the system and slapping steam drm on their games, going anti-consumer themselves, than the system hurting devs. On the other hand, if they do piss some devs, it may work in non-steam store's favor too.
Oh, I missed that "or through the same payment method you used to make the purchase".

Now Steam is a thousand times better than GOG. They sell games GOG is too afraid of selling and they have a kick ass refund policy.

Hi.

Umm.... Welcome to GOG! :D

1. Steam has in-game Store.

Steam has 4500+ games and DLCs to ask refund for.

It's more than enough already

2. Steam Wallet and GOG Wallet will be no different. GOG will also prefer you to refund thru your GOG Wallet once it happens. It's about business.
Big library,

Newest and greatest games.

Easy to use community features.

But hey let's look at the bad things, right? Half glass full guy are you.

Let's not forget the fact that the beloved GOG once ditched their core principle.And what are they attempting to do now? Galaxy. A Client. Trying to get similar to Steam, uPlay and Origin.

Steam always is the evil, GOG is the angel. Always.

I remember this. Like DRM in witcher 2. Thankfully, this is forever bygone.

Galaxy is neither obligatory, nor with enforced updates or client DRM. I would love steam too if it was optional, drm free and allowing you to choose manually updates. Galaxy serves the purpose of being a good newer games and triple As bait, just because it is a client. Trend and fashion, but serves a purpose and most importantly, NOT to the expense/burden of the customer. Plus it is going to have supported connectivity with same shared games on Steam.

I don't have anything against steam and valve, i have something against ONLY purchases of things i do not fully own and i don't have total control over them.

GoG with optional Galaxy can, does and did exist. Now, Valve without steam, hmmm, about that, i REALLY wonder...

Steam was never meant to be Galaxy. Steam has always been required to download your games. It was clear from the beginning, they didn't intend to hide anything. It's people that judge whether or not to install or use Steam. They don't force you or point a gun at your head to use Steam.

Hint: It's used by 70 millions users worldwide. Compare it to Galaxy and/or GOG as a whole.

From State of Customer Experience And this is why it's a bad idea to promote your own service riding on the shortcomings of that of others.


Fast forward to spring 2015 - I submit a ticket for a refund with all required transaction details included. Support gets back to me the next day, asking me for the transaction details. I reply back, basically reiterating what I had said in my initial ticket. Took them another four days to get back to me and say that they had issued the refund.

Note also that there's no "cancel order" or "refund" option under "My orders, payments and downloading games".

And that's just one example, a case that is allegedly of higher priority.

GOG support is in dire need of some serious improvement, and that's a fact.

Vatican City. Really? Honest question.

There was a statistic of SG once I saw, only one people used it. It makes me wondering if it was Pope himself lol.

Yeah, the initial response time seems alright for me but the followup is strangely lacking. I mean the _active_ userbase for GOG hasn't increased THAT much*, heck the Humble Store of all things have been closing in for some time now and I can honestly say I'd much rather deal with them than GOG at this point - not something I'd say a year ago.

* Admittedly the activation DRM on physical copies of Witcher 3 driving people here probably will give them a bit more of an edge. *insert witty DRM-related remark here*