Trilarion: I hope there was at least some notification, so people could download their games before they run out of links.
None, Nada, zilch
It was pure curiousity to see if anything new had been made available DRM free that led me to discover this.
I'm trying desperately to get any new group to actually publish this event, so other customers can complain and have a chance of getting their games.
I've made it clear to Square-Enix that Steam keys are not an acceptable alternative and they are still looking at it.
I had thought they'd just moth balled my ticket, but I got a reply yesterday.
We are sorry to hear that you are unhappy with the outcome of the case.
Your feedback has been passed on and we are looking into the matter for you in order to find you an alternate solution.
Please bear with us and we will contact you as soon as possible.
As I said, my biggest frustration is this should be news. I don't know how many people its effected. Sure compared to to number of sales via Steam, its going to be very small but it doesn't mean those people deserve to have the rug pulled from them with no notice.
While annoying they've turned their backs on DRM free, I understand them dropping a little used service. Its simple doing so with no warning was really bad customer service.