Yes, it's quite common. Yes, it's quite common. Epic and the others don't need to do it because they can grant holiday leave, and the remaining staff continues to work during weekends and holidays.

I don't, and it's not about whether they deserve holidays—they certainly do, including weekends. The concern lies more in whether they have the flexibility to work during official holidays and weekends to promptly address issues instead of postponing resolutions until the next Monday, to avoid causing customers who prefer using the website and offline installers an additional +3-day waiting time. It's about minimizing delays.

It's in their own best interest to communicate what's happening, providing a rough estimate of the release delay for website customers. Ideally, this information should be centralized on this website and, additionally, on social media and any other official platforms where GOG maintains a presence. Given their size, it's crucial to keep us up-to-date and inform us about it.

I agree that unfortunate things tend to happen, and sometimes it's no one's fault. In such cases, I would not say anything. However, in situations like this, I feel compelled to voice my dissatisfaction without sugarcoating it or trying to find excuses for them.

If they are monitoring this discussion, they can take this feedback or dismiss it—it's up to them. My only wish is for them to improve and strive to realize their full potential, instead of relying on patchwork solutions and encountering incident after incident, which risks driving away customers. That must not be the case.

I don't understand why GOG delays the offline installers for QA but doesn't do the same for updates uploaded to Galaxy.

Just wanna post a little update on my 'adventure' into trying this dev's games:

Played through Where Wolf and No Rest for the Wicked....the former game about a werewolf trying to escape an evil bishop, and the latter one about the sad yet willing servant of a vampire trying his best to wake his master/help him take over the world. Both games are somewhat short but decent little adventures, with the second one having the added bonus of voice acting.

(my main gripe with the games so far would have to be needing to figure out what inventory to use with what room hotspot in a few rare cases, but luckily there are let's plays which help in this regard linked on most of the game's itch pages)

Well, they do have that as well, but errors in a offline installer are more permanent. People need to download patches and must be aware that they have to. Galaxy users get the fix automatically next time they start Galaxy.
And of course it must be ensured that the offline installer itself does what it's supposed to do. Offline installers mean more work.
I am amazed how much you know about the internal structures of Epic. Who's your contact there?

ps: I never said that they don't deserve holidays, there's no need to counter made up arguments.

Let it go ... problem's fixed by now. This was a very rare case and it's over now. Don't make it bigger than it was.

I picked Epic randomly to illustrate my point. As a large company with hundreds of employees, even during holiday closures, there's still someone available to address any issues that may arise. Epic Summer Break 2022 The team will be triaging cases daily. GOG, as a small company, encounters limitations and potential legal obligations that may require them to close during holidays and weekends. And this brings us back to my initial question that initiated our conversation. ;)

In my response, I wrote: "I don't," to confirm that it wasn't my intention to suggest that. The subsequent elaboration on the topic was merely an extension of the conversation and not an attempt to put words into your mouth or misrepresent your views.

After my initial statement, it already became a closed chapter for me. I've shared my perspective, obtained the game elsewhere, had a great time playing it, and engaged in what I would consider to be a friendly and civil discussion with you. One doesn't preclude the other. ;)