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Why does the demo version get the latest updates, but not the final offline installer?

Offline installer still on 1.000.0, Galaxy version on 1.004.0.

https://www.gog.com/forum/patron/please_update_gog_versions_offline_installers_too
https://www.gog.com/forum/patron/full_version_offline_installer

Translated with Google.
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Ulf2016: Why does the demo version get the latest updates, but not the final offline installer?

Offline installer still on 1.000.0, Galaxy version on 1.004.0.

https://www.gog.com/forum/patron/please_update_gog_versions_offline_installers_too
https://www.gog.com/forum/patron/full_version_offline_installer

Translated with Google.
The offline installer is now up-to-date. Sorry for the delay! Next time, please reach out to Support or contact a moderator :)
Post edited August 17, 2021 by SmollestLight
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SmollestLight:
Many Thanks.
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Ulf2016: Why does the demo version get the latest updates, but not the final offline installer?

Offline installer still on 1.000.0, Galaxy version on 1.004.0.

https://www.gog.com/forum/patron/please_update_gog_versions_offline_installers_too
https://www.gog.com/forum/patron/full_version_offline_installer

Translated with Google.
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SmollestLight: The offline installer is now up-to-date. Sorry for the delay! Next time, please reach out to Support or contact a moderator :)
Ehm... I contacted Support on Saturday (well, it was in general for offline installers, not specifically for this), and 2 moderators (yesterday evening and today one I saw online) to know when is supposed to have an answer from Support (considering heavy Support traffic) but no answer... and for the sake of completeness I contacted Galaxy Support on December 2020 and still no answer...

Anyway thank you very much for this update
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Skess01:
For me, such questions also belong in public and therefore in the forum for all gamers. I think insidious questions to support are wrong.

The GOG support has also been overwhelmed for a long time.

Translated with Google.
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Skess01:
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Ulf2016: For me, such questions also belong in public and therefore in the forum for all gamers. I think insidious questions to support are wrong.

The GOG support has also been overwhelmed for a long time.

Translated with Google.
Yes, well, I think that it's not the best that users beg updates here and there when they find a problem, and the Support (or Moderators) could be submerged by many requests for the same issue. I think it should be automated, a (at least daily) query to a db which search for different Galaxy/Offline Installer versions (let's say versions at least one or two days old) and makes a list. GOG Staff could then update some Offline Installer every day till the end of the list.
We could ask to GOGdb author for that list.
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Skess01:
The problem that offline installers are not updated has increased since GOG-Galaxy. Only with the expansion of Galaxy are offline installers updated insufficiently. That's why I've been saying for a long time that GOG will become Steam 2.

Unfortunately, patrons are not the exception. Of my 100+ GOG games, I unfortunately have this problem. In 2016, when I bought my very first game (Banished) here, GOG was top in terms of updates to offline installers. With Galaxy 2.x, a lot is broken at GOG. :-(

Translated with Google.
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Ulf2016: The problem that offline installers are not updated has increased since GOG-Galaxy. Only with the expansion of Galaxy are offline installers updated insufficiently. That's why I've been saying for a long time that GOG will become Steam 2.

Unfortunately, patrons are not the exception. Of my 100+ GOG games, I unfortunately have this problem. In 2016, when I bought my very first game (Banished) here, GOG was top in terms of updates to offline installers. With Galaxy 2.x, a lot is broken at GOG. :-(
Seeing things get worse is a bad show, I don't know if they realize how they are dissatisfying us with this "Galaxy first" (which sometimes seems "Galaxy only") behavior, I hope they read these messages.

If Offline Installers start to be updated in a reasonable time, this will be very very appreciated.

I suppose they wanted to make Offline Installers completely automated with Galaxy but it seems to be quite faulty. A daily check I suppose is necessary (anyway every automation requires checks).
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Skess01: I suppose they wanted to make Offline Installers completely automated with Galaxy but it seems to be quite faulty. A daily check I suppose is necessary (anyway every automation requires checks).
I mean Galaxy part used by Developers: https://docs.gog.com/offline-installers/

"Offline Installers

Offline (backup) installers are automatically generated on our servers after you publish a build to the Master branch. Because these installers are queued up for generation and publishing, there may be a delay of several hours between a build being published on the Master branch and an offline installer appearing in the game library.

Important
Please note that this is only applicable to builds updated post-launch. For the Day-1 launch, we will trigger the generation of offline installers right after receiving a Release Candidate for QA tests; this will ensure the offline installers go live at the same time the Release Candidate is published to the Master branch."
Post edited August 19, 2021 by Skess01
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Skess01: I suppose they wanted to make Offline Installers completely automated with Galaxy but it seems to be quite faulty. A daily check I suppose is necessary (anyway every automation requires checks).
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Skess01: I mean Galaxy part used by Developers: https://docs.gog.com/offline-installers/

Because these installers are queued up for generation and publishing, there may be a delay of several hours between a build being published on the Master branch and an offline installer appearing in the game library.
Only it doesn't work 100% on GOG anymore, a delay of several hours a day. Unfortunately, there was a one week delay with multiple versions, not hours.

GOG should review and revise their system. What worked 100 years ago no longer has to work today.
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Post edited August 20, 2021 by Skess01
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Post edited August 20, 2021 by Skess01